The present program

is the information document in which these

general conditions are inserted, forming an integral part of it and constituting, in the absence of an autonomous document the travel contract, This information is binding on the

agency
unless cumulatively: The
program

expressly... Turitropical Travel Agency Paços de Ferreira Paredes travel agency Travel agency Penafiel Travel tourism

vacations beaches Algarve hotels

Terms of Use | Turitropical

The present program

is the information document

in which

these general

conditions are inserted, forming an integral

part of

it and constituting, in the absence of an autonomous document the travel contract, This information is binding on the

agency unless
cumulatively: The program expressly... Turitropical Travel Agency Paços de Ferreira Paredes travel agency
Travel

agency Penafiel Travel tourism

vacations beaches Algarve hotels Terms of Use |

Turitropical

The

present program is the information document in which these general conditions

are inserted, forming an integral part of it and constituting, in the absence of

an autonomous document

the travel contract, This

information is

binding on the

agency unless cumulatively: The
program expressly... Turitropical

Travel Agency Paços de Ferreira Paredes travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve

hotels Terms of

Use | Turitropical

The present program

is the information document in

which these general conditions are inserted, forming an integral part of it and constituting, in

the

absence of an autonomous document the

travel contract, This information is binding on the agency unless cumulatively: The program

expressly...
Turitropical Travel Agency Paços de Ferreira Paredes travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms of Use | Turitropical

The present program is

the
information document in which these general conditions are inserted, forming
an

integral part of it and constituting, in the absence of an autonomous document the travel

contract, This information

is binding on the agency unless cumulatively: The program expressly... Turitropical Travel Agency Paços de Ferreira Paredes travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms of Use |

Turitropical The present program is the information document

in which these general conditions are inserted, forming an integral part of it and

constituting, in the absence of an autonomous document the travel contract, This

information is binding on the agency unless cumulatively: The program expressly...

Turitropical Travel Agency Paços de Ferreira

Paredes travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms of Use

| Turitropical
The present program is
the information document in which these general conditions
are inserted, forming an integral part of it and constituting, in the absence
of an autonomous document the travel contract, This information is binding on the
agency unless cumulatively: The program expressly... Turitropical Travel Agency Paços de Ferreira Paredes travel agency
Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms of
Use | Turitropical The present program is the information document in which these general conditions are inserted,
forming an integral part of it and constituting, in the absence
of an autonomous document the travel contract, This information is binding on the
agency unless cumulatively: The program expressly... Turitropical
Travel Agency Paços de Ferreira Paredes travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms of Use
| Turitropical
The
present program is the information document in which these general conditions are inserted, forming an integral part of it
and constituting, in the absence of an autonomous document the travel contract, This information is binding on the agency unless cumulatively: The program expressly... Turitropical Travel Agency Paços de Ferreira Paredes travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms of Use | Turitropical The present program is the information document in which these general conditions are inserted, forming an integral part of it and constituting, in the absence of an autonomous document the travel contract, This information is binding on the agency unless cumulatively: The program expressly... Turitropical Travel Agency Paços de Ferreira Paredes travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms of Use | Turitropical

Terms of Use

The present program is the information document in which these general conditions are inserted, forming an integral part of it and constituting, in the absence of an autonomous document the travel contract,

This information is binding on the agency unless cumulatively:

The program expressly provides;
Changes to it are insignificant;
The information on the change is provided to the traveler on a durable medium;
These general conditions comply with the provisions of Decree-Law no. 17/2018 of 08 March.

The General Conditions, the object of which is an Organized Journey or Related Travel Service contained in this program, the corresponding standard information sheets and the particular conditions contained in the travel documentation provided to the Traveler at the moment of booking the trip constitute the travel contract that binds the parties.

 

1. ORGANIZATION

1.1 The organization of the trips included in this brochure is the Tropical-Travel Agency, Lda., Located at Rua Tenente Leonardo Meireles, 145, Paços de Ferreira, Taxpayer Tax No. 502691140, with the capital stock of € 100,000, registered at the Commercial Registry Office of Paços de Ferreira under no. 00740/920123, and with RNAVT no. 2016, telephone 255 862 800, email geral@turitropical.com.

1.2 The commercialization of the trip is carried out by the company A Tropical-Travel Agency and Tourism, Lda. With headquarters at Rua Tenente Leonardo Meireles, 145, Paços de Ferreira, Taxpayer Tax no. 502691140, with a capital stock of € 100,000, registered at the Commercial Registry Office of Paços de Ferreira under number 00740/920123, and with RNAVT no. 2016, telephone 255 862 800, email geral@turitropical.com.

2. REGISTRATIONS

At the time of registration, the traveler must deposit 25% of the price of the service, paying the remaining 75% up to 21 days before the start of the service. If the registration takes place 21 days or less from the date of commencement of service, the total price of the service must be paid upon registration. The travel agency reserves the right to cancel any registration whose payment has not been made under the conditions mentioned above. The reservations are conditional upon obtaining the part of the suppliers of the confirmation of all the services.

3. INFORMATION ACCORDING TO BILL N.º 144/2015 OF 8TH SEPTEMBER:

In accordance with Law no. 144/2015 of September 8, as amended, we hereby inform you that the Traveler may use the following Alternative Dispute Resolution Entities:

i) Provider of the Client of the Travel and Tourism Agencies in www.provedorapavt.com;

ii) Portugal Tourism Arbitration Commission in www.turismodeportugal.pt;

 

4. COMPLAINTS

4.1 Any disagreement in the execution of a travel service included in the package travel contract must be communicated to the travel agency organizer or retailer in writing or other appropriate form as soon as such discontinuance occurs, ie without undue delay.

4.2 The right to present claims for the purpose of price reduction or compensation for lack of conformity of the travel services included in the package travels within a period of two years.

5. LUGGAGE:

5.1 The agency is responsible for the baggage in the legal terms;

5.2 The Traveler has an obligation to complain to the entity providing the services at the moment of subtraction, deterioration or destruction of luggage.

5.3 In the international transport, in case of damage in the luggage, the complaint must be made in writing to the carrier immediately after the verification of the damage, and a maximum of 7 days from its delivery. In case of a delay in the delivery of the luggage, the claim must be made within 21 days from the date of delivery.

5.4 The filing of such a complaint shall be an essential basis for triggering the liability of the travel agent over the entity providing the service.

6. LIMITS

6.1 The liability of the agency shall be limited to the maximum amount due to service providers under the Montreal Convention of 28 May 1999 on International Carriage by Air and the Berne Convention of 1961 on Rail Transport.

6.2. In the case of maritime transport, the liability of travel agents, in respect of their Travelers, the provision of transport services, or accommodation where appropriate by maritime transport undertakings, in the case of damage resulting from intent or negligence , shall be limited to the following amounts:
a) € 441,436, in case of death or personal injury;
b) € 7,881, in the event of total or partial loss of luggage or damage to it;
c) € 31,424, in the event of loss of a motor vehicle, including the luggage contained therein;
d) € 10,375 in the event of loss of baggage, accompanied or not, contained in a motor vehicle;
e) € 1,097, for damage to the luggage, as a result of damage to the motor vehicle.

6.3. Where it exists, the responsibility of travel and tourism agencies for the deterioration, destruction and subtraction of luggage or other articles in tourist accommodation establishments, while the Traveler is staying there, has the following limits:
a) € 1.397, overall;
b) € 449 per article;
c) The value declared by the Traveler, for the articles deposited in the custody of the tourist accommodation establishment.

6.4. The agency's liability for non-personal damages is contractually limited to the amount corresponding to three times the price of the service sold.

7. RESERVATION AND AMENDMENT EXPENSES

For each reservation will be charged expenses according to information to be provided by the travel agency. For each change (names, dates, type of apartment or room, travel, etc.) will be charged expenses according to information to be provided by the travel agency. Acceptance of such changes depends on acceptance by the respective suppliers

8. DOCUMENTATION

8.1. The traveler must have in good order his / her personal or family documentation, (identity card, military documentation, authorization for minors, visas, certificate of vaccines and others that may be required). The agency declines any responsibility for refusing to grant visas or not admitting travelers to a foreign country; being still of the Traveler's account any and all costs that such situation entails.

8.2. Travel in the European Union: Travelers (irrespective of age) who travel within the European Union must be holders of the respective civil identification document (Passport, B.I, Citizen's Card); To obtain medical assistance they must be holders of the respective European Health Insurance Card; Nationals of non-EU countries should consult specific information on the documentation necessary for travel to the embassies / consulates of the countries of origin;

8.3. Travel outside the European Union: Travelers (irrespective of age) traveling outside the European Union must have their passport and visa if necessary (obtain such information from the agency at the time of booking); Nationals of non-EU countries should consult specific information on the documentation necessary for travel to the embassies / consulates of the countries of origin;

9. CHANGES REQUESTED BY THE TRAVELER

9.1. If the suppliers of the travel in question allow, whenever a Traveler, registered for a particular trip, wishes to change his registration for another trip or to the same with departure from a different date, or any other change, he must pay the above mentioned rate , as changeover costs. However, when the change takes place 21 days or less in advance of the departure date of the trip, for which the Traveler is registered, or if the service providers do not accept the change, he is subject to the expenses and charges in the "Termination of the Contract by the Traveler" clause.

9.2. After the start of the trip, if requested to change the services contracted for reasons not attributable to the agency (eg extension of the nights of stay, change of flight), the prices of the tourist services may not correspond to those published in the brochure that motivated the hiring.

10. APPLICATION FOR REGISTRATION (CONTRACTUAL POSITION)

10.1 The traveler may transfer his position and be replaced by another person who fulfills all the conditions required for the package, provided that he informs the travel and tourism agency, in writing, for up to seven consecutive days before the scheduled date for the game.

10.2 The transferor and the transferee shall be jointly and severally liable for payment of the outstanding balance and for the additional charges, charges or costs arising from the assignment, which shall be duly informed and verified by the travel and tourism agency.

11. CHANGES TO BE MADE BY THE AGENCY

11.1. Whenever, prior to the commencement of the travel, (i) the travel and tourism agency is obliged to change significantly any of the principal characteristics of the travel services, (ii) or fails to meet the special requirements requested by the Traveler; (iii) or proposing to increase the price of package travel by more than 8%, the traveler may, within 20 days:

a) accept the proposed amendment;

b) Terminate the contract, without any penalty, being refunded of the amounts paid;

c) Accept an organized trip of substitution proposed by the travel agency and tourism, being refunded in case of difference of price. 11.2. Failure by the traveler to reply within the time limit fixed by the travel agency shall imply the tacit acceptance of the proposed change / cancellation of the trip with the application of the respective termination fees provided for in the above clause.

12. TERMINATION OF AGREEMENT BY THE AGENCY

12.1. When the trip is dependent on a minimum number of participants, the Agency reserves the right to cancel the package if the number of participants reached is less than the minimum. In these cases, the traveler will be informed in writing of the cancellation within:

(a) 20 days before the commencement of the package, in the case of journeys lasting more than six days;

(b) 7 days before the commencement of the trip, in the case of trips lasting from two to six days;

(c) 48 hours before the commencement of the package, in the case of journeys of less than two days. 12.2. Prior to the commencement of the travel, the travel and tourism agency may also terminate the contract if it is prevented from performing the contract due to unavoidable and exceptional circumstances.

12.2. The termination of the travel contract by the agency in the above terms only grants the traveler the right to full repayment of payments made within a maximum of 14 days after termination of the travel contract

13. PRICE OF THE TRIP

13.1. Payment methods

The price of the trip should be paid as follows:

· 25% upon reservation;

· 75% up to 15 days prior to travel date;

Unless there is another payment agreement (credit) between the agency and the client. The price of the trip does not include local tourist taxes, if any, will have to be paid at the destination.

14. PRICE ALTERATION

The prices shown in the program are based on the costs of the services and exchange rates in force at the time of printing of this program and are therefore subject to changes (increase or reduction of prices) resulting from changes in transport or fuel costs, taxes, rates and exchange rate fluctuations.

If the increase in question exceeds 8% of the total price of the package, the provisions of the clause "CHANGES TO BE CARRIED OUT BY THE AGENCY" shall apply.

In case of reduction of price the travel agency and tourism reserves the right to deduct the reimbursement to make to the traveler the corresponding administrative expenses, that at the request of the traveler will be justified.

15. REFUNDS

After the commencement of the trip, no refund for services not used by the Traveler due to force majeure or due cause attributable to the Traveler, unless refunded by the respective suppliers is due. Failure to provide services foreseen in the travel program due to causes attributable to the organizing agency and if it is not possible to replace them with other equivalent ones, gives the Traveler the right to be reimbursed for the difference between the price of the services provided and those actually provided.

16. TERMINATION OF THE CONTRACT BY THE TRAVELER

16.1 The traveler is free to give up the trip at all times before the start of the trip. Such termination implies that it is liable for the payment of all charges incurred in commencing the performance of the contract and its withdrawal, less redeployment of services and cost savings.

16.2. Where applicable, the Traveler shall be reimbursed for the difference between the amount paid and the amounts referred to above. In the present situation, the reimbursement will be made, less the termination fee, within a maximum of 14 days after termination of the travel contract.

16.3. The traveler is also entitled to terminate the travel contract prior to the commencement of the travel contract without paying any termination fee if there are unavoidable and exceptional circumstances at the place of destination or in its immediate vicinity that substantially affect the performance of the travel contract or the passengers to the destination. The termination of the travel contract in this situation only gives the traveler the right to full repayment of the payments made.

17. RESPONSABILITY

17.1.The travel and tourism agency is responsible for the correct execution of all the travel services included in the travel contract.

17.2. In the case of package travel, travel and tourism agencies are responsible to Travelers, even if the services are to be performed by third parties and without prejudice to the right of return, under the general terms applicable.

17.3. Organizing travel and tourism agencies respond jointly with retail agencies in case of package travel.

17.4. In other travel services, the travel and tourism agency is responsible for the correct issuance of accommodation and transportation certificates and also for the wrong choice of service providers, if these have not been suggested by the traveler.

17.5. The travel and tourism agency that acts as intermediaries in sales or reservations of services of separated travel is responsible for the errors of emission of the respective titles, even in the cases due to technical deficiencies in the systems of allocations that are imputable to them.

17.6. The travel and tourism agency shall be liable for any errors due to technical deficiencies in the reservation system attributable to it and, if it has agreed to book an organized trip or travel services which are part of related travel errors made during the booking process.

17.7. The travel and tourism agency is not responsible for errors in the reservation that are attributable to the traveler or are caused by unavoidable and exceptional circumstances.

18. ASSISTANCE

18.1. In the event of difficulties for the traveler, or when for reasons beyond his control, he is unable to complete the package, the travel and tourism agency shall provide the following assistance: (a) provision of adequate information on health services, local authorities and consular assistance; and b) Assisting the traveler in the conduct of distance communications and finding alternative travel solutions.

18.2 If the difficulty on which the request for assistance is based has been deliberately or negligently caused by the traveler, the travel and tourism agency may charge a fee in the amount of the costs incurred by the traveler in rendering such assistance.

18.3. If, due to unavoidable and exceptional circumstances, the traveler is unable to return, the travel and tour operator is responsible for ensuring the necessary accommodation costs, if possible of equivalent category, for a period of no more than three nights per traveler. The retail travel and tourism agency shall be jointly and severally liable for the obligation in question, subject to the right of recourse, in the general terms applicable.

18.4. The above cost limitation does not apply to persons with reduced mobility, their accompanying persons, pregnant women and unaccompanied children, or persons requiring specific medical care, provided that the travel and tourism specific needs at least 48 hours before the start of the package.

19. INSOLVENCY

In the event of insolvency of the travel and tourism agency, the traveler may resort to the Travel and Tourism Guarantee Fund, and must resort to Turismo de Portugal I.P entity responsible for the respective operation:

Turismo de Portugal,

I.P. Rua Ivone Silva, Lote 6,

1050-124 Lisboa

Tel. 211 140 200 | Fax 211 140 830

info@turismodeportugal.pt

20. INSURANCE

20.1. The liability of the travel agency organizing this program and arising from the obligations assumed, is guaranteed by civil liability insurance in the Liberty Seguros Company, policy number 095/00932291/001, in the amount of 75,000.00 € (seventy five thousand euros) and in accordance with the legislation in force.

20.2. The liability of the travel agent who sells this program and arising from the obligations assumed, is guaranteed by civil liability insurance in Liberty Seguros, policy number 095/00932291/001, in the amount of 75,000.00 € (seventy-five thousand euros) and in accordance with the legislation in force.

20.3. The agency also offers the sale of insurance that can be purchased depending on the trip to guarantee assistance situations and cancellation expenses.

21. VAT

The prices mentioned in this program reflect the provisions of DL 221/85 of 3 July, I.V.A. in the margin.

22. VALIDITY

This program is valid during the period of travel (s).

NOTES:

These general conditions may be supplemented by any other specific conditions, provided that they are duly agreed by the parties.

The categories of hotels and cruises presented in this brochure follow the quality standards of the host country and may be changed by similar ones when, for reasons beyond the control of the agency, it is not possible to maintain or confirm the existing reservation, and the agency is obliged to inform the Traveler as soon as he has knowledge thereof.

GENERAL INFORMATION:

HOURS OF ARRIVAL OR DEPARTURE:

The departure and arrival times are indicated in the local time of the respective country and according to the schedules of the respective airlines at the date of printing of this program and may therefore be subject to change.

HOTELS / APARTMENTS:

Apartments - In case the accommodation is hired in an apartment it is the responsibility of the Traveler to inform the number of people who will occupy the apartment. If there are more people than booked, the apartments may refuse entry.

Hotels- The price shown is per person and are based on a double occupancy. Not all hotels have a triple room and, as a rule, there is an extra bed that may not be of the same quality. In rooms equipped with two beds or double, the triple can only consist of those beds.

The list of hotels and apartments contained in the programs is indicative as well as their category which meets local criteria and classifications whose criteria are sometimes different from those used in Portugal.

MEALS:

Unless stated otherwise, prices shown for Half Board and Full Board supplements do not include beverages.

On arrival at the hotel after 7pm the first meal service will be breakfast the next day, on the last day and unless there is a possibility of late check-out, the last service of the hotel will be breakfast.

SCHEDULE OF ENTRY AND EXIT:

The hours and entrance and exit on the first and last day, will be defined according to the first and last service.

As a rule, non-binding rooms can be used from 2 pm on the day of arrival and must be left free until 12 noon on the day of departure. In the apartments the entrance is generally verified by 5pm on the day of arrival and should be left free until 10am on the day of departure.

SPECIAL CONDITIONS FOR CHILDREN:

Given the diversity of conditions applied to children (destination and supplier) it is recommended to always question the special conditions that may be applied to the trip in question.

ATTACHMENT II

Part A

Standardized form for organized travel contracts if it is possible to use hyperlinks.

The proposed combination of services is an organized journey within the meaning of the legislation in force.

It will therefore benefit from all EU travel package rights.

Tropical- Travel and Tourism Agency, Lda. Is responsible for the correct execution of the whole trip.

In addition, as required by law, Tropical Travel Agency has a protection to reimburse the payments you have made and, if the transportation is included in the package, ensure your repatriation if declared (s).

More information on the main rights under the current Decree-Law and at www.turitropical.com.

Terms of Use

The present program is the information document in which these general conditions are inserted, forming an integral part of it and constituting, in the absence of an autonomous document the travel contract,

This information is binding on the agency unless cumulatively:

The program expressly provides;
Changes to it are insignificant;
The information on the change is provided to the traveler on a durable medium;
These general conditions comply with the provisions of Decree-Law no. 17/2018 of 08 March.

The General Conditions, the object of which is an Organized Journey or Related Travel Service contained in this program, the corresponding standard information sheets and the particular conditions contained in the travel documentation provided to the Traveler at the moment of booking the trip constitute the travel contract that binds the parties.

 

1. ORGANIZATION

1.1 The organization of the trips included in this brochure is the Tropical-Travel Agency, Lda., Located at Rua Tenente Leonardo Meireles, 145, Paços de Ferreira, Taxpayer Tax No. 502691140, with the capital stock of € 100,000, registered at the Commercial Registry Office of Paços de Ferreira under no. 00740/920123, and with RNAVT no. 2016, telephone 255 862 800, email geral@turitropical.com.

1.2 The commercialization of the trip is carried out by the company A Tropical-Travel Agency and Tourism, Lda. With headquarters at Rua Tenente Leonardo Meireles, 145, Paços de Ferreira, Taxpayer Tax no. 502691140, with a capital stock of € 100,000, registered at the Commercial Registry Office of Paços de Ferreira under number 00740/920123, and with RNAVT no. 2016, telephone 255 862 800, email geral@turitropical.com.

2. REGISTRATIONS

At the time of registration, the traveler must deposit 25% of the price of the service, paying the remaining 75% up to 21 days before the start of the service. If the registration takes place 21 days or less from the date of commencement of service, the total price of the service must be paid upon registration. The travel agency reserves the right to cancel any registration whose payment has not been made under the conditions mentioned above. The reservations are conditional upon obtaining the part of the suppliers of the confirmation of all the services.

3. INFORMATION ACCORDING TO BILL N.º 144/2015 OF 8TH SEPTEMBER:

In accordance with Law no. 144/2015 of September 8, as amended, we hereby inform you that the Traveler may use the following Alternative Dispute Resolution Entities:

i) Provider of the Client of the Travel and Tourism Agencies in www.provedorapavt.com;

ii) Portugal Tourism Arbitration Commission in www.turismodeportugal.pt;

 

4. COMPLAINTS

4.1 Any disagreement in the execution of a travel service included in the package travel contract must be communicated to the travel agency organizer or retailer in writing or other appropriate form as soon as such discontinuance occurs, ie without undue delay.

4.2 The right to present claims for the purpose of price reduction or compensation for lack of conformity of the travel services included in the package travels within a period of two years.

5. LUGGAGE:

5.1 The agency is responsible for the baggage in the legal terms;

5.2 The Traveler has an obligation to complain to the entity providing the services at the moment of subtraction, deterioration or destruction of luggage.

5.3 In the international transport, in case of damage in the luggage, the complaint must be made in writing to the carrier immediately after the verification of the damage, and a maximum of 7 days from its delivery. In case of a delay in the delivery of the luggage, the claim must be made within 21 days from the date of delivery.

5.4 The filing of such a complaint shall be an essential basis for triggering the liability of the travel agent over the entity providing the service.

6. LIMITS

6.1 The liability of the agency shall be limited to the maximum amount due to service providers under the Montreal Convention of 28 May 1999 on International Carriage by Air and the Berne Convention of 1961 on Rail Transport.

6.2. In the case of maritime transport, the liability of travel agents, in respect of their Travelers, the provision of transport services, or accommodation where appropriate by maritime transport undertakings, in the case of damage resulting from intent or negligence , shall be limited to the following amounts:
a) € 441,436, in case of death or personal injury;
b) € 7,881, in the event of total or partial loss of luggage or damage to it;
c) € 31,424, in the event of loss of a motor vehicle, including the luggage contained therein;
d) € 10,375 in the event of loss of baggage, accompanied or not, contained in a motor vehicle;
e) € 1,097, for damage to the luggage, as a result of damage to the motor vehicle.

6.3. Where it exists, the responsibility of travel and tourism agencies for the deterioration, destruction and subtraction of luggage or other articles in tourist accommodation establishments, while the Traveler is staying there, has the following limits:
a) € 1.397, overall;
b) € 449 per article;
c) The value declared by the Traveler, for the articles deposited in the custody of the tourist accommodation establishment.

6.4. The agency's liability for non-personal damages is contractually limited to the amount corresponding to three times the price of the service sold.

7. RESERVATION AND AMENDMENT EXPENSES

For each reservation will be charged expenses according to information to be provided by the travel agency. For each change (names, dates, type of apartment or room, travel, etc.) will be charged expenses according to information to be provided by the travel agency. Acceptance of such changes depends on acceptance by the respective suppliers

8. DOCUMENTATION

8.1. The traveler must have in good order his / her personal or family documentation, (identity card, military documentation, authorization for minors, visas, certificate of vaccines and others that may be required). The agency declines any responsibility for refusing to grant visas or not admitting travelers to a foreign country; being still of the Traveler's account any and all costs that such situation entails.

8.2. Travel in the European Union: Travelers (irrespective of age) who travel within the European Union must be holders of the respective civil identification document (Passport, B.I, Citizen's Card); To obtain medical assistance they must be holders of the respective European Health Insurance Card; Nationals of non-EU countries should consult specific information on the documentation necessary for travel to the embassies / consulates of the countries of origin;

8.3. Travel outside the European Union: Travelers (irrespective of age) traveling outside the European Union must have their passport and visa if necessary (obtain such information from the agency at the time of booking); Nationals of non-EU countries should consult specific information on the documentation necessary for travel to the embassies / consulates of the countries of origin;

9. CHANGES REQUESTED BY THE TRAVELER

9.1. If the suppliers of the travel in question allow, whenever a Traveler, registered for a particular trip, wishes to change his registration for another trip or to the same with departure from a different date, or any other change, he must pay the above mentioned rate , as changeover costs. However, when the change takes place 21 days or less in advance of the departure date of the trip, for which the Traveler is registered, or if the service providers do not accept the change, he is subject to the expenses and charges in the "Termination of the Contract by the Traveler" clause.

9.2. After the start of the trip, if requested to change the services contracted for reasons not attributable to the agency (eg extension of the nights of stay, change of flight), the prices of the tourist services may not correspond to those published in the brochure that motivated the hiring.

10. APPLICATION FOR REGISTRATION (CONTRACTUAL POSITION)

10.1 The traveler may transfer his position and be replaced by another person who fulfills all the conditions required for the package, provided that he informs the travel and tourism agency, in writing, for up to seven consecutive days before the scheduled date for the game.

10.2 The transferor and the transferee shall be jointly and severally liable for payment of the outstanding balance and for the additional charges, charges or costs arising from the assignment, which shall be duly informed and verified by the travel and tourism agency.

11. CHANGES TO BE MADE BY THE AGENCY

11.1. Whenever, prior to the commencement of the travel, (i) the travel and tourism agency is obliged to change significantly any of the principal characteristics of the travel services, (ii) or fails to meet the special requirements requested by the Traveler; (iii) or proposing to increase the price of package travel by more than 8%, the traveler may, within 20 days:

a) accept the proposed amendment;

b) Terminate the contract, without any penalty, being refunded of the amounts paid;

c) Accept an organized trip of substitution proposed by the travel agency and tourism, being refunded in case of difference of price. 11.2. Failure by the traveler to reply within the time limit fixed by the travel agency shall imply the tacit acceptance of the proposed change / cancellation of the trip with the application of the respective termination fees provided for in the above clause.

12. TERMINATION OF AGREEMENT BY THE AGENCY

12.1. When the trip is dependent on a minimum number of participants, the Agency reserves the right to cancel the package if the number of participants reached is less than the minimum. In these cases, the traveler will be informed in writing of the cancellation within:

(a) 20 days before the commencement of the package, in the case of journeys lasting more than six days;

(b) 7 days before the commencement of the trip, in the case of trips lasting from two to six days;

(c) 48 hours before the commencement of the package, in the case of journeys of less than two days. 12.2. Prior to the commencement of the travel, the travel and tourism agency may also terminate the contract if it is prevented from performing the contract due to unavoidable and exceptional circumstances.

12.2. The termination of the travel contract by the agency in the above terms only grants the traveler the right to full repayment of payments made within a maximum of 14 days after termination of the travel contract

13. PRICE OF THE TRIP

13.1. Payment methods

The price of the trip should be paid as follows:

· 25% upon reservation;

· 75% up to 15 days prior to travel date;

Unless there is another payment agreement (credit) between the agency and the client. The price of the trip does not include local tourist taxes, if any, will have to be paid at the destination.

14. PRICE ALTERATION

The prices shown in the program are based on the costs of the services and exchange rates in force at the time of printing of this program and are therefore subject to changes (increase or reduction of prices) resulting from changes in transport or fuel costs, taxes, rates and exchange rate fluctuations.

If the increase in question exceeds 8% of the total price of the package, the provisions of the clause "CHANGES TO BE CARRIED OUT BY THE AGENCY" shall apply.

In case of reduction of price the travel agency and tourism reserves the right to deduct the reimbursement to make to the traveler the corresponding administrative expenses, that at the request of the traveler will be justified.

15. REFUNDS

After the commencement of the trip, no refund for services not used by the Traveler due to force majeure or due cause attributable to the Traveler, unless refunded by the respective suppliers is due. Failure to provide services foreseen in the travel program due to causes attributable to the organizing agency and if it is not possible to replace them with other equivalent ones, gives the Traveler the right to be reimbursed for the difference between the price of the services provided and those actually provided.

16. TERMINATION OF THE CONTRACT BY THE TRAVELER

16.1 The traveler is free to give up the trip at all times before the start of the trip. Such termination implies that it is liable for the payment of all charges incurred in commencing the performance of the contract and its withdrawal, less redeployment of services and cost savings.

16.2. Where applicable, the Traveler shall be reimbursed for the difference between the amount paid and the amounts referred to above. In the present situation, the reimbursement will be made, less the termination fee, within a maximum of 14 days after termination of the travel contract.

16.3. The traveler is also entitled to terminate the travel contract prior to the commencement of the travel contract without paying any termination fee if there are unavoidable and exceptional circumstances at the place of destination or in its immediate vicinity that substantially affect the performance of the travel contract or the passengers to the destination. The termination of the travel contract in this situation only gives the traveler the right to full repayment of the payments made.

17. RESPONSABILITY

17.1.The travel and tourism agency is responsible for the correct execution of all the travel services included in the travel contract.

17.2. In the case of package travel, travel and tourism agencies are responsible to Travelers, even if the services are to be performed by third parties and without prejudice to the right of return, under the general terms applicable.

17.3. Organizing travel and tourism agencies respond jointly with retail agencies in case of package travel.

17.4. In other travel services, the travel and tourism agency is responsible for the correct issuance of accommodation and transportation certificates and also for the wrong choice of service providers, if these have not been suggested by the traveler.

17.5. The travel and tourism agency that acts as intermediaries in sales or reservations of services of separated travel is responsible for the errors of emission of the respective titles, even in the cases due to technical deficiencies in the systems of allocations that are imputable to them.

17.6. The travel and tourism agency shall be liable for any errors due to technical deficiencies in the reservation system attributable to it and, if it has agreed to book an organized trip or travel services which are part of related travel errors made during the booking process.

17.7. The travel and tourism agency is not responsible for errors in the reservation that are attributable to the traveler or are caused by unavoidable and exceptional circumstances.

18. ASSISTANCE

18.1. In the event of difficulties for the traveler, or when for reasons beyond his control, he is unable to complete the package, the travel and tourism agency shall provide the following assistance: (a) provision of adequate information on health services, local authorities and consular assistance; and b) Assisting the traveler in the conduct of distance communications and finding alternative travel solutions.

18.2 If the difficulty on which the request for assistance is based has been deliberately or negligently caused by the traveler, the travel and tourism agency may charge a fee in the amount of the costs incurred by the traveler in rendering such assistance.

18.3. If, due to unavoidable and exceptional circumstances, the traveler is unable to return, the travel and tour operator is responsible for ensuring the necessary accommodation costs, if possible of equivalent category, for a period of no more than three nights per traveler. The retail travel and tourism agency shall be jointly and severally liable for the obligation in question, subject to the right of recourse, in the general terms applicable.

18.4. The above cost limitation does not apply to persons with reduced mobility, their accompanying persons, pregnant women and unaccompanied children, or persons requiring specific medical care, provided that the travel and tourism specific needs at least 48 hours before the start of the package.

19. INSOLVENCY

In the event of insolvency of the travel and tourism agency, the traveler may resort to the Travel and Tourism Guarantee Fund, and must resort to Turismo de Portugal I.P entity responsible for the respective operation:

Turismo de Portugal,

I.P. Rua Ivone Silva, Lote 6,

1050-124 Lisboa

Tel. 211 140 200 | Fax 211 140 830

info@turismodeportugal.pt

20. INSURANCE

20.1. The liability of the travel agency organizing this program and arising from the obligations assumed, is guaranteed by civil liability insurance in the Liberty Seguros Company, policy number 095/00932291/001, in the amount of 75,000.00 € (seventy five thousand euros) and in accordance with the legislation in force.

20.2. The liability of the travel agent who sells this program and arising from the obligations assumed, is guaranteed by civil liability insurance in Liberty Seguros, policy number 095/00932291/001, in the amount of 75,000.00 € (seventy-five thousand euros) and in accordance with the legislation in force.

20.3. The agency also offers the sale of insurance that can be purchased depending on the trip to guarantee assistance situations and cancellation expenses.

21. VAT

The prices mentioned in this program reflect the provisions of DL 221/85 of 3 July, I.V.A. in the margin.

22. VALIDITY

This program is valid during the period of travel (s).

NOTES:

These general conditions may be supplemented by any other specific conditions, provided that they are duly agreed by the parties.

The categories of hotels and cruises presented in this brochure follow the quality standards of the host country and may be changed by similar ones when, for reasons beyond the control of the agency, it is not possible to maintain or confirm the existing reservation, and the agency is obliged to inform the Traveler as soon as he has knowledge thereof.

GENERAL INFORMATION:

HOURS OF ARRIVAL OR DEPARTURE:

The departure and arrival times are indicated in the local time of the respective country and according to the schedules of the respective airlines at the date of printing of this program and may therefore be subject to change.

HOTELS / APARTMENTS:

Apartments - In case the accommodation is hired in an apartment it is the responsibility of the Traveler to inform the number of people who will occupy the apartment. If there are more people than booked, the apartments may refuse entry.

Hotels- The price shown is per person and are based on a double occupancy. Not all hotels have a triple room and, as a rule, there is an extra bed that may not be of the same quality. In rooms equipped with two beds or double, the triple can only consist of those beds.

The list of hotels and apartments contained in the programs is indicative as well as their category which meets local criteria and classifications whose criteria are sometimes different from those used in Portugal.

MEALS:

Unless stated otherwise, prices shown for Half Board and Full Board supplements do not include beverages.

On arrival at the hotel after 7pm the first meal service will be breakfast the next day, on the last day and unless there is a possibility of late check-out, the last service of the hotel will be breakfast.

SCHEDULE OF ENTRY AND EXIT:

The hours and entrance and exit on the first and last day, will be defined according to the first and last service.

As a rule, non-binding rooms can be used from 2 pm on the day of arrival and must be left free until 12 noon on the day of departure. In the apartments the entrance is generally verified by 5pm on the day of arrival and should be left free until 10am on the day of departure.

SPECIAL CONDITIONS FOR CHILDREN:

Given the diversity of conditions applied to children (destination and supplier) it is recommended to always question the special conditions that may be applied to the trip in question.

ATTACHMENT II

Part A

Standardized form for organized travel contracts if it is possible to use hyperlinks.

The proposed combination of services is an organized journey within the meaning of the legislation in force.

It will therefore benefit from all EU travel package rights.

Tropical- Travel and Tourism Agency, Lda. Is responsible for the correct execution of the whole trip.

In addition, as required by law, Tropical Travel Agency has a protection to reimburse the payments you have made and, if the transportation is included in the package, ensure your repatriation if declared (s).

More information on the main rights under the current Decree-Law and at www.turitropical.com.

Terms present program information
document which these general conditions inserted forming integral part
constituting

absence autonomous document travel contract This

information binding agency
unless cumulatively:
program expressly provides; Changes insignificant;
information change provided
traveler
durable medium; These general conditions comply with provisions Decree 17/2018 March General
Conditions object which

Organized Journey Related Travel Service contained this program corresponding standard

information sheets

particular conditions contained travel documentation provided Traveler moment booking trip constitute

travel contract that

binds parties ORGANIZATION organization trips included

this brochure

Tropical Travel Agency

Located Tenente Leonardo Meireles Paços

Ferreira Taxpayer 502691140 with capital

stock 100 000 registered

Commercial Registry Office Paços Ferreira under 00740/920123

with RNAVT 2016 telephone email geral@turitropical

commercialization trip carried company Tropical Travel Agency Tourism

With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços

Ferreira under number 00740/920123 with RNAVT 2016
telephone email geral@turitropical  REGISTRATIONS time
registration traveler must deposit price service paying remaining days before start service registration takes place days less from date commencement service total price

service must paid

upon registration

travel agency reserves right cancel registration

whose payment been made
under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation

services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015

September amended hereby inform that Traveler following Alternative Dispute
Resolution Entities: Provider Client
Travel

Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel

contract must communicated travel agency organizer retailer writing other appropriate form soon such discontinuance occurs without undue delay right present claims purpose price reduction compensation lack conformity travel services included package travels within period years LUGGAGE: agency responsible baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case damage luggage complaint must made writing carrier immediately after verification damage maximum days from delivery case delay delivery luggage

claim must made within days from
date delivery filing such complaint shall essential basis triggering liability travel

agent over entity

providing service LIMITS liability agency shall

limited maximum amount
service providers under Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case maritime transport liability travel
agents respect their Travelers
provision transport services accommodation where appropriate maritime transport undertakings case damage resulting from intent
negligence

shall limited following amounts: 441 436

case death
personal
injury; 7 881 event total
partial loss
luggage damage

31 424 event loss motor

vehicle including luggage contained therein; 10 375 event loss baggage accompanied contained motor

vehicle; 1 097 damage luggage

result damage motor vehicle Where exists responsibility

travel tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation establishments while
Traveler staying there

following limits: overall; article; value declared Traveler articles deposited custody tourist

accommodation establishment agency's liability

personal damages contractually limited amount

corresponding

three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel agency each change names dates type apartment room

travel will

charged expenses according information provided travel

agency Acceptance such changes depends acceptance
respective suppliers

DOCUMENTATION traveler must have good order personal family

documentation identity card military documentation

authorization minors visas
certificate vaccines others that required agency

declines responsibility refusing grant visas admitting

travelers foreign

country; being

still

Traveler's account

costs that such
situation entails Travel European
Union:

Travelers irrespective

travel within European Union must

holders respective
civil identification document Passport Citizen's Card

obtain medical assistance they must holders respective European Health

Insurance Card; Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin;

Travel outside European Union: Travelers irrespective

traveling

outside European Union must have their passport visa necessary obtain such information from agency time booking

Nationals
countries should consult specific information

documentation necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers

travel
question allow whenever Traveler registered particular trip wishes change registration another trip same with departure from different
date other change must above

mentioned rate changeover costs However when change takes place days less advance departure date trip which Traveler registered service providers accept change subject expenses charges "Termination

Contract Traveler" clause

After start trip requested change

services contracted reasons attributable

agency extension nights stay change flight prices tourist services correspond those published brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills conditions required package provided that informs travel tourism agency writing
seven
consecutive days before scheduled date game

transferor transferee shall jointly severally liable payment outstanding

balance additional charges charges costs arising from assignment which shall duly informed verified

travel tourism

agency CHANGES MADE

AGENCY Whenever prior
commencement travel travel
tourism

agency obliged change significantly principal characteristics travel services fails meet special

requirements requested Traveler; proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler reply within time limit fixed travel agency shall imply tacit acceptance

proposed

change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency reserves right cancel package number participants reached less than minimum these cases traveler will informed writing cancellation within:

days before commencement package case journeys lasting more than days;

days before commencement trip case trips lasting from days; hours
before commencement
package case
journeys less than days Prior commencement travel travel tourism agency also terminate contract prevented from
performing

contract unavoidable exceptional

circumstances

termination travel contract agency above terms only grants

traveler right full repayment payments made within maximum days after termination travel contract
 PRICE

TRIP Payment methods

price
trip should paid follows: upon reservation; days prior travel

date; Unless there another payment agreement credit between agency client price trip does include local

tourist taxes will have paid destination  PRICE ALTERATION
prices

shown program based costs services exchange rates force time printing this program therefore subject changes increase reduction prices resulting from changes transport fuel costs taxes rates exchange rate fluctuations increase

question

exceeds total price package provisions clause "CHANGES CARRIED AGENCY" shall

apply case
reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified REFUNDS After commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers

Failure provide services foreseen travel program causes attributable organizing agency possible replace them with other equivalent ones gives Traveler right reimbursed difference between price services provided those actually

provided TERMINATION CONTRACT TRAVELER traveler free
give trip times
before start
trip Such termination implies that
liable payment charges

incurred commencing performance contract withdrawal less redeployment services cost savings Where applicable

Traveler shall reimbursed difference between amount paid amounts referred above present situation reimbursement will made less
termination within maximum days after termination
travel

contract traveler also entitled terminate travel contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract passengers destination termination travel contract this

situation only gives traveler right full repayment
payments made

RESPONSABILITY travel tourism agency responsible correct

execution travel
services included travel

contract case package travel travel

tourism agencies responsible Travelers even services performed third parties without prejudice right return under general terms applicable Organizing travel

tourism agencies respond jointly with retail

agencies case package travel other travel services travel tourism agency
responsible correct issuance

accommodation transportation

certificates

also wrong choice service providers these have been suggested traveler travel tourism agency

that acts intermediaries
sales reservations services separated travel
responsible errors

emission respective titles even

cases technical

deficiencies systems allocations that imputable them travel

tourism agency shall liable errors technical

deficiencies reservation system attributable agreed book organized trip travel services which part related travel errors

made during booking process travel tourism agency responsible errors reservation that attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond control unable complete package travel tourism agency shall provide following
assistance: provision adequate information health services local authorities consular assistance; Assisting traveler conduct distance communications finding alternative travel solutions difficulty which request assistance based been
deliberately negligently caused traveler travel

tourism agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category period more than

three nights traveler
retail travel tourism agency shall jointly severally liable obligation

question subject

right

recourse general terms applicable above cost limitation does apply persons with reduced mobility their accompanying persons pregnant women unaccompanied children persons requiring

specific
medical care provided
that travel tourism

specific needs least hours

before start package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal

entity responsible

respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this

program arising from obligations
assumed guaranteed

civil liability insurance Liberty Seguros Company policy

number 095/00932291/001

amount 75 000 seventy

five thousand euros accordance with legislation force liability travel agent sells this program arising from obligations assumed guaranteed civil liability

insurance Liberty

Seguros

policy number 095/00932291/001

amount 75 000 seventy five thousand

euros accordance with legislation force agency also offers

sale insurance that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program reflect
provisions 221/85 July margin VALIDITY This program valid during period
travel
NOTES: These general
conditions supplemented

other specific conditions provided that they duly agreed parties categories hotels

cruises presented this

brochure follow quality standards host country changed similar ones when reasons beyond control

agency possible maintain confirm

existing reservation agency obliged

inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time respective country according schedules respective

airlines

date printing this program therefore

subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment

responsibility Traveler

inform number people will occupy apartment there more people than booked apartments refuse entry Hotels price shown person based

double occupancy hotels

have triple room rule there extra that same quality rooms equipped with beds double triple

only consist those beds list hotels apartments contained
programs indicative well their category which meets local criteria classifications whose criteria sometimes
different
from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements

include beverages

arrival hotel after first meal

service will breakfast next last unless there possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last service rule

binding rooms
used from arrival must left free

until noon

departure apartments

entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children

destination
supplier recommended always question special conditions that applied trip question ATTACHMENT Part Standardized form organized travel contracts possible
hyperlinks proposed combination

services organized

journey within
meaning legislation force
will

therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct

execution
whole trip addition required Tropical Travel Agency protection reimburse payments have made transportation included package ensure your repatriation
declared

More information main rights under current Decree turitropical +351 geral@turitropical

Private Access About Featured Leisure Travel City

Breaks Long Distance Trips Honeymoon Beaches Getaways Tailor Made
Experiences
Corporate Travel Incoming Contacts Terms present program information document which these general conditions inserted forming integral part constituting absence autonomous document travel contract This
information binding agency unless cumulatively: program expressly provides; Changes insignificant; information
change

provided traveler durable medium;

These general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel

Service contained this program corresponding standard information sheets particular conditions contained travel documentation provided Traveler

moment booking trip constitute travel contract

that
binds parties ORGANIZATION organization trips
included this brochure Tropical
Travel

Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000

registered Commercial Registry Office Paços Ferreira

under

00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical

Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer

502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying
remaining days

before start

service registration takes place

days less from date commencement service

total
price service
must paid
upon registration travel agency reserves right cancel registration whose payment been made
under
conditions mentioned above reservations conditional upon obtaining part suppliers confirmation
services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby

inform that Traveler following Alternative Dispute Resolution

Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel

contract must communicated

travel agency organizer retailer writing other appropriate form soon such discontinuance occurs without

undue

delay right present claims purpose price

reduction compensation lack conformity travel services

included package travels within period years LUGGAGE: agency responsible baggage legal terms; Traveler obligation complain entity providing services

moment subtraction
deterioration destruction luggage international transport case
damage luggage complaint must made writing carrier immediately after verification damage maximum days from delivery

case delay delivery

luggage claim must made within days from date delivery filing such complaint shall essential basis triggering liability travel
agent over entity providing service LIMITS liability agency shall limited maximum amount service providers under
Montreal Convention 1999
International Carriage Berne Convention 1961 Rail Transport case maritime transport liability travel agents respect

their Travelers provision transport services accommodation where appropriate maritime transport undertakings case damage resulting from intent negligence shall limited following amounts: 441 436 case death personal injury;

7 881 event total partial loss luggage damage 31 424 event loss motor vehicle including luggage contained therein; 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage

motor vehicle Where exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying

there following limits: overall; article; value declared Traveler articles deposited custody tourist accommodation establishment agency's liability personal damages contractually limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information

provided travel agency each change names dates type apartment room

travel will

charged expenses according information provided travel agency Acceptance such changes

depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal family documentation identity card

military documentation
authorization minors visas certificate vaccines others that required agency

declines responsibility refusing grant

visas
admitting travelers foreign country;

being still Traveler's account costs that such situation entails Travel European Union: Travelers irrespective travel within European Union must holders

respective

civil identification

document
Passport Citizen's Card obtain medical assistance they must holders respective European Health Insurance Card;
Nationals countries should consult specific information

documentation necessary travel embassies consulates countries origin; Travel outside European Union: Travelers irrespective traveling

outside European Union must have

their
passport visa necessary obtain such information from agency time booking Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers

travel question allow whenever Traveler registered particular trip wishes change registration another

trip

same with departure from different date other change must above

mentioned
rate changeover costs However when change takes place days less advance departure date trip which Traveler registered service providers accept
change subject
expenses charges "Termination Contract Traveler" clause After start trip requested change services contracted reasons attributable agency
extension

nights stay change flight prices tourist services correspond those published brochure that motivated

hiring APPLICATION

REGISTRATION CONTRACTUAL POSITION traveler transfer

position
replaced another person fulfills conditions required package provided that informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee

shall jointly severally

liable payment outstanding balance additional charges

charges

costs arising from assignment which

shall duly informed verified

travel tourism
agency CHANGES MADE AGENCY Whenever prior commencement travel travel tourism agency
obliged

change significantly principal

characteristics travel services fails meet special requirements requested Traveler; proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid;

Accept

organized trip substitution

proposed
travel agency tourism

being refunded

case difference price Failure traveler reply within time limit fixed
travel agency shall

imply tacit acceptance proposed

change cancellation trip
with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip
dependent minimum

number participants Agency reserves

right

cancel package number participants

reached less than minimum these cases traveler will informed writing cancellation within: days before commencement package

case journeys lasting more than days;
days before commencement trip case trips lasting from days; hours before commencement package case journeys less than days Prior commencement travel travel tourism agency also terminate contract prevented from performing contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right

full repayment payments made within maximum days after termination

travel contract  PRICE

TRIP Payment methods price trip should paid follows:

upon reservation; days prior travel date;

Unless there another

payment agreement credit between agency client price trip does include local tourist taxes will have paid destination  PRICE

ALTERATION
prices shown program based costs services exchange rates force time printing this program therefore subject changes increase reduction

prices resulting from changes transport fuel costs taxes rates exchange rate fluctuations increase question exceeds total price package provisions clause "CHANGES CARRIED AGENCY"

shall

apply case reduction price

travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that
request traveler

will justified REFUNDS After

commencement

trip refund services used Traveler force

majeure cause attributable Traveler unless refunded

respective suppliers Failure
provide services
foreseen

travel program causes attributable organizing agency

possible replace them with other equivalent ones gives

Traveler right

reimbursed difference
between price services provided those actually

provided TERMINATION CONTRACT TRAVELER traveler free give trip times

before
start trip Such termination implies that liable payment charges incurred commencing performance

contract withdrawal less redeployment services cost savings Where applicable Traveler shall reimbursed difference between amount

paid amounts referred above present situation reimbursement will made less termination within maximum days after termination travel contract

traveler also entitled terminate travel

contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially

affect performance travel contract passengers destination termination travel contract this

situation only gives traveler right full

repayment payments

made RESPONSABILITY travel tourism agency responsible correct execution travel services
included travel contract case package travel travel tourism agencies responsible Travelers even services

performed third parties without prejudice right return under general terms

applicable Organizing travel tourism agencies respond jointly
with retail agencies
case package travel other travel services
travel tourism agency

responsible correct issuance accommodation transportation certificates also wrong choice service

providers these

have been suggested traveler travel

tourism agency

that acts intermediaries sales reservations services

separated travel responsible

errors emission respective titles

even

cases technical deficiencies systems allocations that imputable them travel tourism agency shall

liable errors technical deficiencies reservation system attributable agreed book organized trip travel services which part related travel errors made during booking process travel tourism agency

responsible errors reservation that

attributable traveler

caused unavoidable
exceptional

circumstances ASSISTANCE event difficulties traveler

when

reasons beyond control unable complete package travel tourism agency

shall provide

following assistance: provision
adequate information health services local authorities consular

assistance; Assisting traveler conduct distance communications finding

alternative

travel solutions

difficulty

which request assistance based been deliberately negligently caused traveler travel

tourism agency charge amount

costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator

responsible

ensuring necessary accommodation costs possible equivalent category period more than three nights traveler retail travel tourism agency shall jointly severally

liable obligation question subject right recourse general terms

applicable

above cost limitation does apply persons with reduced mobility their accompanying

persons pregnant women unaccompanied children persons
requiring specific medical care
provided that travel tourism
specific needs

least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote

1050
Lisboa info@turismodeportugal  INSURANCE liability travel agency
organizing

this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance

with legislation force liability travel
agent sells this program arising from obligations assumed guaranteed
civil

liability insurance Liberty Seguros policy number

095/00932291/001 amount

75 000 seventy five thousand euros accordance with legislation force agency

also offers

sale insurance that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program reflect provisions 221/85 July margin VALIDITY This program valid during period travel NOTES: These general conditions supplemented other specific

conditions
provided that they duly agreed parties categories hotels cruises presented this brochure follow quality
standards host

country changed similar ones when reasons beyond control agency possible maintain confirm existing reservation agency obliged

inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS

ARRIVAL
DEPARTURE: departure
arrival

times indicated local time respective country according schedules respective airlines date printing this program therefore subject

change HOTELS APARTMENTS:
Apartments case
accommodation hired apartment responsibility
Traveler
inform number people will occupy apartment there
more
people than booked apartments refuse entry Hotels price shown person based double occupancy hotels have triple room rule there extra

that same

quality rooms
equipped with beds double triple only

consist those beds list hotels apartments

contained
programs indicative well their category which
meets local criteria

classifications whose criteria sometimes different from those

used Portugal MEALS: Unless stated
otherwise prices shown Half
Board

Full Board supplements include beverages arrival hotel after first meal service will breakfast

next last unless there possibility late check last service hotel will breakfast
SCHEDULE ENTRY EXIT: hours entrance exit

first last will defined according first last service rule

binding rooms used from arrival must left

free until noon departure apartments entrance generally verified arrival should left free

until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children
destination supplier

recommended always question

special conditions that applied trip question ATTACHMENT

Part Standardized form organized travel contracts possible hyperlinks proposed combination

services organized journey within

meaning legislation force will therefore

benefit from travel

package rights Tropical Travel

Tourism Agency responsible correct execution

whole
trip addition required Tropical Travel Agency protection
reimburse payments have made
transportation included package ensure your

repatriation declared More information main rights under current Decree turitropical TROPICAL About Contacts Private Access Remove Email from Mailing List NAVIGATION Featured Tailor Made Experiences Incoming Corporate MORE INFO

Privacy
Policy Terms Contacts

Electronic Complaint Book SOCIAL

NETWORKS Facebook Twitter LinkedIn compliance with 144/2015 inform that resolution consumer disputes should contact arbitration

committee Turismo Portugal turismodeportugal Tropical Travel Tourism Agency RNAVT 2016 Social

PT 502691140
Enrolled Paços Ferreira 00740/920123 2019 Tropical desenvolvido BYDAS present program information document

which these general

conditions inserted
forming integral part constituting

absence autonomous document travel contract This information binding agency

unless cumulatively: The program expressly Turitropical Travel Agency Paços Ferreira

Paredes travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms Turitropical present program information document which these general conditions inserted

forming integral part constituting absence autonomous

document

travel contract This information binding agency unless cumulatively: program expressly provides;Changes insignificant;The information change provided traveler durable medium; These general conditions comply with provisions Decree 17/2018

March General Conditions

object which Organized Journey Related Travel Service contained this program corresponding standard information sheets particular conditions contained travel documentation provided Traveler moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips

included this

brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with
capital

stock 100 000 registered Commercial Registry Office Paços Ferreira under

00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism With headquarters Tenente Leonardo

Meireles Paços Ferreira Taxpayer 502691140 with capital

stock 100 000 registered Commercial Registry

Office Paços Ferreira under number
00740/920123 with RNAVT 2016 telephone email geral@turitropical
 REGISTRATIONS time registration traveler must deposit price service paying remaining days before start service registration takes place
days less from date commencement
service total price service must paid upon registration travel agency reserves right cancel registration whose payment been made under conditions mentioned above reservations conditional upon
obtaining

part suppliers

confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler
following Alternative Dispute Resolution Entities: Provider Client Travel
Tourism Agencies
provedorapavt com; Portugal Tourism Arbitration Commission
turismodeportugal  COMPLAINTS disagreement
execution travel

service included package

travel
contract must communicated travel agency organizer retailer writing other appropriate form soon
such discontinuance
occurs without
undue delay right present claims purpose price reduction compensation lack conformity travel services included package travels
within period years
LUGGAGE: agency responsible

baggage legal terms; Traveler obligation complain entity providing services

moment

subtraction deterioration destruction

luggage international
transport case damage luggage

complaint must made

writing
carrier immediately after verification
damage maximum days
from delivery

case delay delivery luggage claim must made within

days from date delivery filing such complaint shall

essential basis triggering liability travel agent over entity providing service LIMITS liability agency shall
limited
maximum amount service providers under Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case maritime transport liability
travel
agents respect
their Travelers provision transport services accommodation where appropriate maritime transport undertakings

case damage resulting from intent negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss luggage damage 31 424 event loss motor vehicle including luggage contained therein;d 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result

damage motor vehicle Where

exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying there following limits: overall; article; value declared Traveler articles deposited custody tourist accommodation

establishment agency's liability personal damages contractually limited amount

corresponding three
times price service sold RESERVATION AMENDMENT EXPENSES each reservation
will charged expenses
according information provided travel agency each change names dates type apartment room travel will
charged expenses according information provided travel agency Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal family documentation identity
card

military documentation authorization minors visas certificate vaccines others that required agency declines responsibility refusing grant visas admitting travelers

foreign

country; being still Traveler's account costs that such situation entails Travel European Union: Travelers irrespective travel within European Union must holders respective

civil identification
document Passport Citizen's Card obtain medical assistance they must holders respective European Health Insurance Card;
Nationals
countries should consult
specific

information documentation necessary travel embassies consulates countries

origin; Travel
outside European Union: Travelers irrespective traveling outside European Union must have
their passport

visa necessary obtain such information from agency

time
booking Nationals

countries should consult specific information documentation

necessary travel embassies consulates countries origin;  CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes change registration another trip same with departure from different date other change must above mentioned rate changeover costs

However

when change takes

place days

less advance

departure date

trip which Traveler

registered service providers accept change subject expenses charges "Termination Contract Traveler" clause After start trip requested change

services contracted reasons attributable
agency extension nights stay change flight prices
tourist

services correspond those published brochure that motivated hiring  APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills conditions required package provided

that informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance additional charges charges costs arising from assignment

which

shall duly informed verified travel

tourism

agency CHANGES MADE AGENCY Whenever prior

commencement travel travel tourism agency

obliged change

significantly principal

characteristics travel services fails meet special requirements requested Traveler; proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept organized trip substitution proposed

travel agency tourism
being refunded case

difference price Failure traveler reply within time limit fixed travel agency shall imply tacit acceptance proposed change cancellation trip with application respective

termination fees provided
above clause TERMINATION AGREEMENT AGENCY When trip
dependent
minimum number participants
Agency reserves right
cancel package
number participants reached less than minimum these

cases traveler will informed writing cancellation within:

days before commencement package case journeys lasting more than days;
days

before commencement trip

case trips
lasting from days; hours before

commencement package case journeys less than days Prior commencement travel

travel tourism agency

also terminate contract prevented from performing contract unavoidable exceptional circumstances termination travel contract

agency

above terms only grants traveler right full

repayment payments made
within maximum days

after termination travel contract  PRICE TRIP Payment methods price trip should paid follows:

upon reservation; days prior travel date; Unless there another payment

agreement credit between
agency client price trip does include local tourist taxes will have paid destination  PRICE
ALTERATION prices

shown program based costs services exchange rates force time printing this program therefore subject changes increase reduction prices

resulting

from changes transport fuel costs taxes rates exchange rate fluctuations increase question exceeds

total price package

provisions
clause "CHANGES CARRIED AGENCY" shall
apply

case reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified

REFUNDS

After commencement trip refund

services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen
travel program
causes attributable organizing agency possible replace them with
other equivalent ones

gives Traveler right reimbursed difference between price services

provided those actually provided  TERMINATION CONTRACT TRAVELER traveler free give trip times before start

trip

Such termination implies that liable payment

charges

incurred commencing performance contract withdrawal less redeployment services cost savings Where applicable Traveler shall reimbursed difference

between
amount paid amounts referred

above present situation reimbursement will made less

termination within maximum days after termination travel

contract traveler also entitled terminate
travel contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract passengers destination termination travel

contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency responsible correct execution travel services included travel contract case package travel travel tourism

agencies responsible Travelers even services performed third parties without prejudice right return under general

terms applicable Organizing travel tourism agencies respond jointly with retail agencies case package travel
other

travel services

travel tourism agency responsible correct issuance accommodation transportation certificates also wrong

choice service providers these have been suggested

traveler travel tourism agency that acts intermediaries sales reservations services separated

travel responsible errors emission respective

titles even cases technical

deficiencies systems allocations that imputable them travel tourism agency shall liable errors technical deficiencies reservation system attributable agreed book organized trip

travel services which part related travel errors made during booking process travel tourism agency responsible errors reservation that attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond control unable complete package travel tourism agency shall provide

following assistance: provision adequate information

health services local

authorities consular

assistance; Assisting traveler conduct distance

communications

finding alternative travel solutions difficulty which request assistance based been deliberately negligently caused traveler travel

tourism agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent

category
period more than three
nights

traveler retail travel tourism agency shall jointly severally liable obligation question subject right recourse general terms applicable above cost limitation does apply persons with reduced mobility their accompanying persons pregnant women

unaccompanied children persons requiring specific medical care provided that travel tourism specific needs least

hours before

start package INSOLVENCY

event insolvency
travel tourism agency

traveler resort Travel Tourism Guarantee

Fund must resort Turismo Portugal entity responsible respective operation:
Turismo Portugal
Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE

liability travel agency

organizing this program arising from obligations assumed guaranteed civil liability
insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent sells this program arising from obligations assumed guaranteed civil
liability

insurance Liberty Seguros policy number

095/00932291/001 amount

75 000 seventy five thousand euros accordance with legislation force

agency also

offers sale insurance that purchased depending trip

guarantee

assistance situations cancellation expenses prices mentioned this program reflect

provisions 221/85 July margin VALIDITY This program

valid
during period
travel NOTES: These
general conditions supplemented
other specific conditions provided that they duly agreed parties
categories
hotels cruises presented this brochure follow

quality standards host

country changed similar ones when reasons beyond control agency possible maintain confirm
existing
reservation agency obliged inform
Traveler
soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL
DEPARTURE: departure

arrival times indicated local time respective country according schedules respective airlines date printing this program therefore subject change HOTELS APARTMENTS: Apartments

case accommodation hired apartment responsibility Traveler inform number people will occupy apartment there

more people than booked apartments refuse

entry Hotels

price shown person based double occupancy hotels have triple room rule there extra that same quality rooms equipped with

beds double triple only consist those beds list

hotels apartments contained programs indicative well

their
category which meets local criteria classifications whose criteria sometimes different from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full

Board supplements

include beverages arrival hotel after first meal service will breakfast next last unless there possibility late check last

service hotel
will

breakfast SCHEDULE ENTRY EXIT:

hours entrance exit

first last will defined according first

last service
rule binding rooms
used from
arrival must left
free
until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always question special conditions that applied trip question ATTACHMENT Part Standardized form organized travel
contracts possible hyperlinks proposed combination services organized journey within meaning legislation force will therefore
benefit from
travel
package rights Tropical Travel Tourism Agency responsible correct execution whole trip addition required

Tropical Travel Agency protection reimburse payments

have made transportation included

package ensure your

repatriation declared More information main rights

under current Decree turitropical

Terms present program information document which these general

conditions
inserted forming integral part constituting absence autonomous
document travel contract
This information binding agency unless cumulatively: program expressly provides; Changes insignificant; information change provided traveler durable medium; These general conditions comply with provisions
Decree 17/2018 March

General Conditions object which Organized

Journey Related Travel Service contained this program corresponding standard information
sheets particular conditions contained travel documentation provided Traveler moment booking trip

constitute travel contract that binds parties ORGANIZATION organization trips included

this brochure Tropical

Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer

502691140 with capital stock 100 000 registered Commercial Registry

Office Paços

Ferreira under 00740/920123 with RNAVT 2016

telephone email geral@turitropical
commercialization trip carried
company Tropical
Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS
time registration

traveler must deposit price service paying remaining days before start service registration takes place days less from date commencement service total price service must paid

upon registration travel agency reserves right cancel registration whose payment been made

under conditions mentioned

above reservations conditional upon

obtaining part

suppliers confirmation

services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended
hereby inform that

Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer retailer writing other appropriate form soon such discontinuance occurs without undue

delay right present claims

purpose price reduction compensation lack conformity travel services included

package travels within period years

LUGGAGE: agency responsible

baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case damage

luggage complaint must
made writing carrier immediately after verification damage maximum
days
from delivery case delay delivery luggage claim must made within days

from date delivery filing such complaint shall essential basis triggering liability travel

agent over entity providing service LIMITS liability agency shall limited maximum amount service providers under Montreal Convention 1999 International

Carriage Berne Convention 1961 Rail Transport case maritime transport liability travel agents respect their Travelers provision

transport services

accommodation where appropriate maritime transport undertakings case

damage resulting from intent negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total
partial

loss luggage damage 31 424 event loss motor vehicle including luggage contained

therein; 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage motor vehicle Where exists
responsibility
travel tourism agencies deterioration destruction subtraction luggage other articles tourist

accommodation establishments while Traveler staying there following limits: overall; article; value declared Traveler articles deposited custody tourist accommodation establishment agency's liability personal damages contractually limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information

provided

travel agency each change names dates type apartment room travel will charged expenses according information provided travel agency Acceptance such changes depends acceptance

respective suppliers DOCUMENTATION traveler must have good

order
personal family documentation

identity card military documentation

authorization minors visas certificate vaccines others that required agency

declines responsibility refusing grant visas admitting travelers foreign country; being

still
Traveler's account costs that such situation entails Travel European Union: Travelers irrespective

travel within European

Union must holders respective civil identification document Passport Citizen's Card obtain medical assistance they must holders respective European Health Insurance Card;
Nationals countries should consult specific information documentation necessary
travel embassies
consulates

countries origin;

Travel outside European Union: Travelers irrespective traveling outside European Union

must have
their passport

visa necessary obtain such information

from agency
time booking
Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel

question allow

whenever Traveler registered particular trip wishes change registration another trip same

with departure from different

date other change must above mentioned rate changeover costs However when change

takes

place days less advance departure date trip which Traveler registered service providers

accept

change subject expenses charges "Termination Contract Traveler" clause After start trip requested change services contracted reasons attributable

agency extension

nights stay change flight prices tourist services correspond those published brochure that motivated

hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another

person fulfills conditions required package
provided that informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance
additional charges charges costs arising from assignment which

shall duly informed verified

travel tourism agency CHANGES MADE AGENCY Whenever prior
commencement travel travel tourism agency obliged change significantly principal characteristics travel services fails
meet

special requirements

requested Traveler; proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept organized trip substitution proposed travel

agency tourism
being refunded case difference price Failure traveler reply within time limit fixed travel agency shall imply tacit acceptance proposed change cancellation trip with application respective
termination
fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency

reserves right cancel

package

number participants reached

less than minimum these

cases traveler will informed writing cancellation

within: days before
commencement package case journeys lasting more than days; days before commencement trip
case trips
lasting from

days; hours before commencement package case

journeys
less than days Prior commencement travel travel tourism agency

also terminate contract prevented

from
performing contract unavoidable exceptional circumstances

termination travel contract agency above terms only grants traveler right full repayment payments made

within maximum days after termination travel contract  PRICE TRIP Payment methods price trip should paid follows: upon reservation; days
prior
travel date; Unless there another payment agreement credit between agency client price trip does include local tourist taxes will have paid destination  PRICE ALTERATION prices shown program based costs services exchange rates force time printing this program therefore subject changes increase reduction prices
resulting from changes transport fuel costs taxes rates exchange rate fluctuations
increase
question exceeds
total price
package provisions clause "CHANGES CARRIED

AGENCY" shall apply case reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request

traveler

will justified REFUNDS After

commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable

organizing agency possible replace them

with other equivalent ones

gives
Traveler right reimbursed difference between price
services provided those

actually provided TERMINATION CONTRACT TRAVELER traveler

free give trip times before start trip Such termination implies that liable

payment charges incurred

commencing performance

contract

withdrawal less redeployment services cost savings Where applicable Traveler shall reimbursed difference between amount paid amounts referred above present situation reimbursement will made less termination within maximum days after termination travel contract traveler also entitled terminate travel contract prior commencement travel contract

without paying

termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect

performance
travel contract passengers destination termination travel contract this
situation
only gives traveler right full repayment payments made

RESPONSABILITY travel tourism

agency responsible correct execution travel services included
travel contract

case package travel travel tourism agencies

responsible Travelers even

services performed
third parties without prejudice right return under general terms applicable Organizing travel tourism agencies respond jointly with retail agencies case package travel other travel services travel tourism

agency responsible correct issuance accommodation transportation certificates also wrong choice service providers these have been suggested traveler travel tourism agency that acts intermediaries sales reservations services separated travel responsible errors

emission respective titles

even cases technical deficiencies systems allocations that imputable them travel tourism agency shall

liable errors technical
deficiencies reservation system

attributable agreed book organized trip travel services which part

related

travel errors made during booking process

travel tourism agency responsible errors
reservation that
attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond control unable complete package travel tourism agency shall provide following

assistance: provision adequate information health services local authorities consular assistance; Assisting

traveler conduct
distance communications finding alternative travel solutions difficulty which request assistance based been deliberately negligently
caused traveler
travel tourism agency charge amount costs incurred traveler
rendering
such assistance unavoidable

exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category period more than three nights traveler retail

travel tourism agency shall jointly severally liable obligation question subject right recourse general terms applicable above cost limitation does apply persons with
reduced mobility their accompanying persons pregnant women unaccompanied children persons requiring specific medical care provided that travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone
Silva

Lote 1050 Lisboa

info@turismodeportugal

 INSURANCE liability travel agency organizing

this program

arising from obligations assumed guaranteed civil liability insurance Liberty Seguros Company

policy number

095/00932291/001 amount 75 000

seventy

five thousand euros accordance with legislation force liability travel agent sells this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001

amount 75 000
seventy five thousand euros accordance with legislation force
agency also offers sale
insurance that
purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program reflect provisions 221/85 July margin VALIDITY This program valid during period travel NOTES: These general conditions supplemented other

specific conditions provided that they duly agreed

parties categories hotels cruises presented this brochure follow

quality standards

host country changed similar ones when reasons beyond control agency possible maintain confirm existing

reservation agency

obliged inform Traveler

soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL

DEPARTURE:

departure arrival times indicated local time

respective

country according schedules respective airlines date printing this program therefore subject change HOTELS

APARTMENTS:
Apartments case
accommodation hired apartment responsibility Traveler inform number
people will occupy apartment there more people than booked apartments refuse entry Hotels price shown person based double occupancy hotels have
triple

room rule there extra that same quality rooms equipped

with beds double triple only consist those beds

list

hotels apartments

contained programs

indicative well their category which meets local criteria classifications whose criteria sometimes different from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel after first meal service will breakfast next last unless there possibility

late check last
service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last service rule binding rooms used
from arrival

must left free until noon departure apartments

entrance generally verified arrival

should left free until

10am

departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always question special conditions that applied trip question ATTACHMENT Part Standardized form organized travel contracts possible hyperlinks proposed combination services organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution whole trip

addition required
Tropical Travel Agency protection reimburse payments have made transportation included package ensure your
repatriation declared
More information

main rights under current Decree turitropical +351 geral@turitropical Private Access About Featured Leisure Travel City Breaks Long Distance Trips Honeymoon Beaches Getaways Tailor Made Experiences

Corporate Travel Incoming Contacts Terms present program information document which these general conditions inserted forming integral part constituting absence autonomous document travel contract This

information binding agency unless cumulatively: program expressly provides; Changes insignificant; information change provided traveler durable medium; These general conditions comply with provisions Decree 17/2018 March General

Conditions object which Organized Journey Related Travel Service contained this program corresponding standard information sheets particular conditions contained

travel documentation provided Traveler moment

booking trip

constitute travel
contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital
stock 100 000

registered Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel

Agency Tourism With headquarters
Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital

stock 100 000 registered Commercial Registry Office

Paços

Ferreira under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying remaining days before start service

registration

takes place days less from date commencement service total price service must paid upon registration travel agency reserves

right cancel registration

whose payment been made under conditions mentioned above reservations conditional upon obtaining part suppliers

confirmation

services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following Alternative Dispute

Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer

retailer writing other appropriate

form soon
such discontinuance occurs without undue delay right present claims purpose price reduction compensation lack conformity travel services included package travels within period years LUGGAGE: agency responsible baggage legal terms;
Traveler obligation

complain entity providing services moment subtraction deterioration destruction

luggage international transport case damage luggage

complaint

must made writing carrier immediately after verification damage maximum days from delivery case delay delivery luggage claim must made within days from date delivery filing such complaint shall essential basis

triggering
liability travel agent over entity providing service LIMITS liability agency shall limited maximum amount service providers
under Montreal
Convention 1999 International
Carriage Berne Convention 1961 Rail Transport case maritime transport

liability travel agents

respect their Travelers provision transport services accommodation where appropriate maritime

transport undertakings case damage

resulting from

intent negligence shall limited

following amounts: 441 436 case death personal injury; 7 881 event total

partial loss luggage

damage 31 424 event loss motor

vehicle including

luggage contained therein; 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage motor vehicle Where exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying there following limits: overall; article; value declared Traveler

articles deposited custody tourist accommodation establishment
agency's liability personal

damages contractually

limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information

provided travel

agency each

change names dates type apartment room travel will charged expenses according information provided travel agency Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal family

documentation identity card

military documentation

authorization minors visas certificate vaccines

others that required

agency declines responsibility refusing grant visas admitting travelers foreign country; being still Traveler's account costs that such situation entails Travel European Union: Travelers irrespective travel within European Union

must
holders respective civil identification document Passport Citizen's Card obtain medical assistance they must holders respective European Health Insurance Card; Nationals countries should consult specific information documentation
necessary

travel embassies consulates countries origin; Travel outside European Union: Travelers irrespective traveling outside European Union must have their passport visa necessary obtain such information from agency time

booking Nationals countries should consult specific information documentation necessary travel
embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered
particular trip wishes change registration another trip same with departure from different date other change must above mentioned rate changeover costs However when change takes
place

days less advance departure date trip which Traveler

registered service providers accept change subject expenses

charges

"Termination Contract Traveler" clause After start trip requested change services contracted reasons attributable agency extension nights stay change flight prices tourist services

correspond those published brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills conditions required package provided that informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee shall jointly severally liable payment

outstanding
balance additional charges charges costs arising from assignment which shall duly informed verified travel tourism agency CHANGES MADE AGENCY Whenever prior commencement travel travel tourism agency obliged change significantly principal characteristics travel services fails meet special requirements requested Traveler; proposing increase price package travel
more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid;

Accept organized trip substitution proposed travel agency

tourism

being refunded case difference price Failure traveler reply

within
time limit fixed travel agency

shall imply tacit acceptance proposed change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency reserves

right cancel package
number participants reached less
than minimum

these cases traveler will informed writing cancellation within: days before commencement package case

journeys lasting more than
days; days before commencement trip case trips lasting from days; hours before commencement

package case journeys less than days Prior commencement travel travel tourism agency also terminate contract prevented from performing contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right full repayment payments made within maximum

days after termination

travel contract  PRICE TRIP Payment methods price trip should paid follows: upon
reservation; days
prior travel date; Unless there another payment agreement credit between agency client price trip does include local tourist taxes will have paid destination
 PRICE ALTERATION prices

shown program based costs services exchange rates force time printing this program therefore subject changes increase reduction prices resulting from changes transport fuel costs taxes

rates exchange rate fluctuations increase question
exceeds total price package provisions clause "CHANGES CARRIED AGENCY" shall apply case reduction price travel agency tourism reserves right

deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified

REFUNDS After
commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable organizing agency possible replace them
with

other equivalent ones gives Traveler right reimbursed difference between

price services

provided those actually provided TERMINATION CONTRACT TRAVELER traveler free give trip

times

before start trip Such termination implies that liable payment charges incurred commencing performance contract withdrawal

less
redeployment services cost savings Where applicable Traveler shall reimbursed difference between

amount paid amounts referred above present situation reimbursement will made less termination within maximum

days after termination travel contract

traveler also entitled

terminate travel contract

prior commencement travel

contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that

substantially affect performance travel contract passengers destination termination travel contract this situation only gives

traveler right full repayment payments made RESPONSABILITY travel tourism agency responsible correct execution

travel

services included travel contract case package

travel travel tourism agencies

responsible Travelers even services performed third parties without prejudice right return under general

terms

applicable Organizing travel tourism agencies respond

jointly with retail agencies case package travel other travel services travel

tourism agency responsible correct issuance accommodation transportation
certificates

also wrong choice service

providers these have been suggested traveler travel tourism agency that acts intermediaries sales reservations services separated travel responsible errors emission respective

titles even cases technical deficiencies systems allocations that imputable them travel tourism agency shall liable

errors
technical deficiencies reservation system attributable agreed book organized trip travel services which part related travel errors made during
booking

process travel tourism agency responsible errors

reservation that
attributable traveler
caused unavoidable

exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond control unable complete package travel tourism agency

shall provide
following assistance: provision adequate information health
services local authorities consular assistance; Assisting
traveler conduct distance communications finding alternative travel solutions difficulty which request assistance based been deliberately negligently caused traveler travel
tourism

agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances

traveler unable

return travel tour operator responsible

ensuring necessary accommodation costs possible equivalent

category period more than three nights traveler retail travel

tourism agency shall jointly severally liable obligation question subject right recourse general terms applicable

above cost

limitation does apply persons with reduced

mobility their accompanying persons pregnant women
unaccompanied children persons requiring specific medical care provided that travel tourism specific needs least hours before start package INSOLVENCY event
insolvency
travel tourism agency traveler resort Travel Tourism
Guarantee Fund
must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva
Lote

1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency

organizing this program arising from obligations assumed guaranteed civil
liability insurance Liberty
Seguros Company

policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent sells this program arising from

obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand

euros
accordance with legislation force agency also offers sale insurance that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this

program reflect provisions

221/85 July margin VALIDITY
This program valid during period travel NOTES: These general conditions supplemented other specific conditions provided that
they duly agreed parties categories hotels cruises presented this brochure follow quality standards
host
country changed similar ones when reasons beyond
control

agency possible maintain confirm existing reservation agency obliged inform Traveler soon

knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure

arrival

times indicated local time respective country

according schedules respective airlines date

printing this

program therefore subject change
HOTELS APARTMENTS:
Apartments case accommodation hired apartment responsibility Traveler inform
number people will occupy apartment there

more people than booked apartments refuse entry Hotels price shown person

based double

occupancy hotels have triple

room

rule there extra that same

quality

rooms equipped with beds double triple only consist those beds list hotels apartments contained programs indicative

well their category which meets local criteria classifications whose criteria sometimes

different from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel after

first

meal service will breakfast

next
last unless there possibility late check last service
hotel

will breakfast SCHEDULE ENTRY

EXIT:
hours entrance exit first last will defined
according first

last service rule binding

rooms used from arrival must left free until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions

applied children destination supplier recommended always question special conditions that

applied
trip question ATTACHMENT Part Standardized form organized travel contracts possible hyperlinks proposed combination services organized journey
within meaning legislation

force will therefore

benefit

from travel package rights

Tropical Travel Tourism

Agency

responsible correct execution whole trip

addition required Tropical Travel Agency protection
reimburse payments have made transportation included package ensure your repatriation declared
More information

main rights under current Decree turitropical TROPICAL About Contacts Private Access Remove

Email from Mailing
List NAVIGATION

Featured Tailor Made Experiences

Incoming Corporate
MORE INFO Privacy Policy Terms Contacts Electronic Complaint Book SOCIAL NETWORKS Facebook Twitter LinkedIn compliance with 144/2015 inform that resolution consumer disputes should contact arbitration committee Turismo Portugal turismodeportugal
Tropical Travel Tourism Agency RNAVT 2016 Social PT 502691140 Enrolled Paços Ferreira 00740/920123 2019 Tropical

desenvolvido BYDAS present program information document which these

general conditions inserted forming integral part constituting

absence

autonomous document travel contract This information binding agency unless cumulatively: The program expressly

Turitropical Travel Agency

Paços Ferreira

Paredes travel agency Travel agency Penafiel Travel
tourism

vacations beaches Algarve hotels Terms Turitropical present program information document which these general conditions inserted forming integral part constituting absence autonomous

document travel
contract This information binding agency unless cumulatively: program expressly provides;Changes
insignificant;The

information change provided traveler durable medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program corresponding standard information sheets particular

conditions contained travel documentation provided Traveler moment
booking trip

constitute travel contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip

carried company
Tropical Travel Agency Tourism With headquarters
Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira
under

number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS

time registration

traveler

must deposit price service paying remaining days before start service registration takes place days less from

date commencement service total price service must paid upon registration travel agency reserves

right cancel registration whose

payment been made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services

INFORMATION
ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with
144/2015

September amended

hereby inform that Traveler following Alternative Dispute Resolution Entities: Provider

Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must
communicated
travel agency organizer retailer writing other appropriate form soon such discontinuance occurs without undue

delay right present claims purpose price reduction compensation lack conformity travel services included package travels within

period

years LUGGAGE: agency responsible baggage legal terms; Traveler obligation complain entity

providing services

moment subtraction deterioration destruction luggage international transport case damage luggage complaint must made

writing carrier immediately after verification damage maximum

days from

delivery case

delay

delivery luggage claim must made within days from date delivery filing such complaint shall essential basis triggering liability travel agent over entity

providing service LIMITS liability agency shall

limited maximum amount service providers under Montreal Convention 1999 International Carriage Berne Convention

1961 Rail Transport case maritime transport liability travel agents respect

their Travelers provision transport services accommodation where appropriate maritime transport undertakings case damage resulting from
intent negligence

shall limited following

amounts: 441 436 case death personal

injury; 7 881 event total partial loss luggage damage 31 424 event loss motor vehicle

including luggage contained therein;d 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage
motor

vehicle Where exists responsibility travel tourism agencies deterioration destruction subtraction luggage

other articles

tourist accommodation establishments while Traveler staying there following limits: overall; article;

value

declared Traveler articles deposited custody tourist accommodation establishment agency's liability personal damages contractually

limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will

charged expenses according information provided travel agency each change names dates type apartment room

travel will
charged expenses according information provided

travel agency Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order

personal
family documentation identity card military documentation authorization minors
visas certificate
vaccines others that

required agency declines

responsibility

refusing grant

visas admitting travelers foreign country; being still Traveler's account

costs that such situation entails Travel European Union: Travelers irrespective travel

within
European Union
must holders respective civil identification document Passport Citizen's Card obtain medical assistance they
must
holders respective European Health Insurance Card; Nationals countries should consult specific information
documentation necessary travel

embassies consulates countries origin; Travel outside

European Union:

Travelers irrespective traveling outside European Union must have their passport visa necessary obtain such information from

agency time booking

Nationals
countries should consult specific information documentation necessary travel embassies
consulates

countries origin;  CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes change

registration another trip same
with departure
from different date other change must above mentioned rate changeover costs

However when

change takes
place days less advance departure date trip which Traveler registered service providers accept change subject

expenses charges "Termination

Contract Traveler" clause After start trip requested

change services
contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those

published brochure that motivated hiring  APPLICATION

REGISTRATION CONTRACTUAL POSITION traveler
transfer position replaced
another person fulfills conditions required package provided that informs travel tourism
agency writing seven consecutive days
before scheduled date
game transferor

transferee shall

jointly severally liable payment outstanding balance additional charges charges costs arising from assignment which shall duly informed verified

travel tourism agency CHANGES

MADE AGENCY Whenever prior commencement travel travel tourism agency obliged change significantly principal characteristics travel services fails meet special requirements requested Traveler;

proposing
increase price package
travel more than traveler within days:

accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler reply within time limit fixed travel

agency

shall imply tacit

acceptance

proposed change cancellation

trip

with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum

number

participants Agency reserves right cancel package number participants reached less than minimum these cases traveler will informed writing cancellation within: days before

commencement package case journeys lasting more than days; days before commencement trip case trips lasting from days; hours before commencement package case journeys less than days Prior
commencement travel travel

tourism agency also terminate contract prevented from performing contract unavoidable exceptional

circumstances termination travel contract agency above terms only grants traveler right full repayment payments made within maximum days after termination travel contract  PRICE TRIP Payment methods price trip should paid follows: upon

reservation; days prior travel date; Unless there
another
payment agreement credit between agency client price trip does include local tourist taxes will have paid destination  PRICE ALTERATION prices shown program based costs services exchange

rates force time printing this program therefore subject changes increase reduction prices resulting

from changes transport fuel costs taxes rates exchange rate fluctuations increase question exceeds total price package provisions clause "CHANGES CARRIED AGENCY" shall apply case

reduction price
travel agency
tourism

reserves right deduct reimbursement make traveler corresponding

administrative

expenses that request traveler will justified REFUNDS After commencement trip refund

services used Traveler force majeure cause attributable Traveler unless

refunded respective suppliers Failure provide services foreseen travel program causes attributable organizing agency possible replace them
with other

equivalent ones gives Traveler

right
reimbursed difference between price services provided those actually provided  TERMINATION CONTRACT TRAVELER traveler free give trip times before start trip Such termination implies that liable

payment charges incurred commencing performance contract withdrawal less redeployment services cost savings

Where applicable Traveler shall reimbursed difference between amount
paid

amounts referred above present situation reimbursement will made less

termination within maximum
days after termination travel contract traveler also entitled terminate travel contract prior commencement
travel contract without

paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract passengers

destination termination travel
contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency

responsible correct execution travel services included travel contract

case

package travel travel tourism agencies responsible Travelers even services performed third parties without prejudice right

return under general terms applicable Organizing travel tourism

agencies

respond jointly with retail agencies case package travel

other travel services travel
tourism agency responsible correct issuance accommodation
transportation certificates also wrong choice service providers these have been suggested traveler travel tourism agency that acts intermediaries sales reservations services
separated travel responsible errors emission

respective titles even cases technical deficiencies systems

allocations

that imputable them travel tourism agency

shall liable errors technical deficiencies reservation system attributable agreed book organized trip travel services which part related travel

errors made during booking process travel tourism agency responsible errors reservation that attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties

traveler
when reasons beyond
control
unable complete package travel tourism agency shall provide following assistance: provision adequate information health services local authorities consular assistance; Assisting traveler
conduct distance

communications finding alternative travel solutions difficulty which request assistance based been deliberately negligently caused traveler travel tourism agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances

traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category

period more

than three

nights
traveler retail travel tourism agency shall jointly severally liable obligation question subject right recourse general terms
applicable above cost limitation does apply persons with reduced mobility their accompanying

persons pregnant women unaccompanied children persons requiring specific

medical care provided
that travel
tourism specific needs least hours before start package

INSOLVENCY event insolvency travel tourism agency

traveler resort Travel Tourism
Guarantee Fund must resort Turismo Portugal entity responsible
respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy number
095/00932291/001

amount 75 000 seventy five thousand euros accordance with

legislation force liability travel agent sells

this

program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with

legislation force agency also offers sale insurance that purchased depending trip guarantee assistance situations
cancellation

expenses prices mentioned this program reflect provisions 221/85 July margin VALIDITY This program valid during

period travel NOTES: These

general conditions
supplemented other specific conditions provided that they duly

agreed parties categories hotels cruises

presented this brochure follow quality standards
host country changed similar ones when reasons beyond control agency possible maintain confirm
existing

reservation agency

obliged

inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival

times

indicated local time respective country according schedules

respective
airlines date printing
this program
therefore subject change HOTELS
APARTMENTS: Apartments case accommodation
hired apartment responsibility Traveler
inform number people will

occupy apartment there

more people than booked apartments refuse

entry Hotels price shown
person based double occupancy
hotels
have triple room rule

there extra that same quality rooms

equipped with beds double

triple only consist those

beds list hotels apartments contained programs indicative well

their category which meets local

criteria classifications
whose criteria sometimes different from those used Portugal MEALS:
Unless
stated otherwise prices shown

Half Board Full Board supplements include

beverages arrival

hotel after first meal service will breakfast next last unless there possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last service rule binding rooms used from arrival must left free until noon departure

apartments
entrance generally verified arrival

should left free until

10am departure

SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always question special conditions that applied trip question ATTACHMENT Part Standardized form organized travel contracts possible hyperlinks proposed combination services organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution whole trip

addition required Tropical Travel Agency protection reimburse payments have made transportation included package ensure your repatriation declared More

information main

rights under current Decree turitropical

Terms

present program information document which these general conditions inserted

forming

integral part constituting absence autonomous

document travel
contract This information binding agency unless cumulatively: program expressly provides; Changes insignificant;

information change

provided traveler durable medium; These general conditions comply with provisions Decree
17/2018 March General Conditions object which Organized Journey Related Travel Service contained

this program corresponding standard information

sheets particular conditions contained travel documentation provided Traveler

moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial
Registry

Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism

With headquarters Tenente Leonardo

Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial

Registry Office Paços Ferreira under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS

time registration
traveler must
deposit price service
paying remaining days before start service registration takes place days less from date commencement service total price service must paid upon registration travel agency reserves right cancel registration whose payment been made under conditions
mentioned above reservations

conditional upon obtaining

part suppliers
confirmation services
INFORMATION ACCORDING

BILL N 144/2015 OF SEPTEMBER: accordance with

144/2015 September amended

hereby inform that Traveler following Alternative Dispute Resolution Entities:

Provider Client Travel Tourism Agencies provedorapavt

com; Portugal Tourism Arbitration

Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer retailer writing other appropriate form soon

such

discontinuance occurs without undue delay right present claims purpose price reduction compensation lack conformity travel

services included package travels within period years LUGGAGE: agency

responsible baggage legal
terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case damage luggage complaint must made writing carrier immediately after verification damage maximum days from delivery case delay delivery luggage claim must
made within days from date delivery
filing such complaint shall essential basis triggering liability travel agent over entity providing service LIMITS liability agency shall limited maximum amount service providers under Montreal Convention 1999 International Carriage Berne Convention 1961
Rail Transport
case maritime transport
liability travel agents
respect their Travelers

provision transport services

accommodation where appropriate
maritime transport
undertakings case damage resulting from intent
negligence shall limited following amounts: 441 436 case death personal

injury; 7 881 event

total

partial loss luggage damage 31 424

event loss motor vehicle including luggage
contained therein; 10 375

event loss baggage accompanied contained

motor vehicle; 1 097

damage luggage result damage motor vehicle Where exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist

accommodation establishments while Traveler staying there following limits: overall; article; value declared Traveler articles deposited custody tourist accommodation establishment agency's liability personal

damages contractually limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will

charged expenses
according information provided travel agency each change names dates type apartment room travel will charged
expenses
according information provided travel agency Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal family documentation identity card
military documentation
authorization minors visas
certificate vaccines others that required agency declines responsibility refusing grant visas admitting travelers foreign country; being still Traveler's

account costs that such

situation

entails Travel

European Union: Travelers irrespective travel within European Union must holders respective civil identification document Passport Citizen's

Card obtain medical assistance they

must holders
respective European Health Insurance Card; Nationals countries should
consult specific information

documentation necessary travel embassies consulates countries origin;

Travel

outside European Union: Travelers irrespective

traveling outside
European Union must have their passport visa necessary obtain such information from agency time booking Nationals
countries should consult specific
information documentation necessary travel embassies consulates countries
origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes change registration another trip same with departure from different

date other change must above mentioned rate changeover costs However when change takes place

days less

advance departure date trip which Traveler registered service providers accept

change

subject expenses charges "Termination Contract Traveler" clause After start trip

requested

change services contracted reasons attributable agency extension nights stay change flight prices tourist services correspond

those published brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills conditions required package provided that informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee
shall jointly severally liable payment outstanding balance additional charges charges costs arising from

assignment which shall duly informed verified travel tourism agency CHANGES MADE AGENCY Whenever prior commencement

travel
travel tourism

agency obliged change significantly principal characteristics travel services fails meet special

requirements

requested Traveler; proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract without

penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency

tourism
being refunded case difference
price

Failure traveler reply within time limit

fixed travel
agency shall imply tacit acceptance proposed change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip
dependent minimum number
participants
Agency reserves right cancel package number participants reached less than minimum these cases

traveler will informed writing cancellation within: days before commencement package case journeys lasting more than days; days before commencement trip case trips lasting from days; hours before commencement package case journeys less than days Prior commencement travel travel tourism agency also terminate contract prevented from performing contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right full repayment payments made within maximum days after termination travel contract  PRICE TRIP Payment

methods price trip

should paid follows: upon reservation; days prior travel

date; Unless there another payment
agreement credit between agency client
price trip

does include local tourist taxes will have paid destination  PRICE ALTERATION prices

shown program

based costs services exchange rates force time printing this program therefore subject changes increase reduction prices resulting from changes transport fuel costs taxes rates exchange rate fluctuations increase question exceeds total price package provisions clause "CHANGES CARRIED AGENCY" shall apply

case reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified

REFUNDS After commencement trip refund services used

Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable organizing agency possible replace them with other
equivalent

ones gives Traveler right reimbursed difference between

price services
provided those actually provided TERMINATION CONTRACT TRAVELER traveler free give trip times before start trip

Such termination implies

that liable

payment charges incurred commencing

performance contract

withdrawal less redeployment services cost savings Where applicable Traveler shall reimbursed difference between amount paid amounts referred above

present situation reimbursement will

made

less termination within maximum days after

termination

travel contract traveler also entitled

terminate
travel contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance
travel contract

passengers destination termination travel contract this situation only gives traveler right full repayment

payments made RESPONSABILITY travel tourism

agency responsible correct execution travel services included travel contract case package travel travel tourism agencies responsible Travelers even services performed third parties without

prejudice

right return under general terms applicable

Organizing travel tourism agencies respond jointly with retail

agencies
case package travel other travel services travel tourism
agency

responsible correct issuance accommodation transportation certificates also wrong choice service providers these have been suggested traveler travel tourism agency that acts intermediaries sales reservations

services

separated travel responsible errors emission respective titles even cases technical deficiencies systems allocations that imputable

them travel tourism

agency shall liable errors technical deficiencies reservation system attributable agreed book organized trip

travel services which

part related travel errors made during booking process travel tourism agency responsible errors reservation that attributable traveler caused unavoidable exceptional circumstances ASSISTANCE

event difficulties

traveler when reasons beyond control

unable complete package travel tourism agency shall

provide following assistance:

provision adequate information
health
services local authorities consular assistance; Assisting traveler conduct distance communications finding alternative travel solutions difficulty which
request assistance based been deliberately negligently caused traveler travel tourism agency charge amount

costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable

return travel

tour operator responsible ensuring necessary accommodation costs possible equivalent category period more than

three
nights traveler retail travel tourism
agency shall jointly
severally liable obligation question subject right recourse general terms applicable above cost limitation does apply persons
with reduced mobility their accompanying persons pregnant women

unaccompanied children persons requiring specific medical care

provided that travel
tourism specific needs least hours before start package
INSOLVENCY event
insolvency travel tourism agency traveler resort
Travel Tourism Guarantee Fund
must
resort Turismo Portugal entity responsible respective

operation: Turismo

Portugal Ivone Silva Lote 1050 Lisboa

info@turismodeportugal  INSURANCE liability travel

agency organizing this program arising from obligations assumed guaranteed civil

liability insurance

Liberty Seguros Company policy number 095/00932291/001

amount 75 000 seventy five thousand euros accordance with legislation

force liability travel agent sells this

program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy

number 095/00932291/001
amount 75 000
seventy five thousand
euros accordance with legislation force agency also offers sale insurance
that purchased depending trip

guarantee assistance situations cancellation expenses prices mentioned this program

reflect provisions 221/85

July margin VALIDITY This program valid during period

travel
NOTES: These general conditions supplemented other specific conditions provided that they duly agreed

parties categories

hotels
cruises presented this brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain confirm existing reservation agency

obliged inform Traveler soon knowledge thereof GENERAL INFORMATION:

HOURS

ARRIVAL DEPARTURE: departure arrival

times

indicated local time respective country

according schedules

respective airlines date printing this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler inform number

people
will occupy apartment

there more people than booked apartments refuse entry Hotels price shown person based double occupancy hotels have triple room rule there extra that same quality rooms equipped with beds double triple only consist those beds list hotels apartments contained programs indicative well their category which meets local criteria classifications whose

criteria sometimes

different
from those used Portugal MEALS: Unless stated otherwise prices shown

Half Board Full Board

supplements include beverages

arrival

hotel after first meal service will breakfast next

last
unless there possibility late check last service
hotel will breakfast SCHEDULE ENTRY EXIT:

hours entrance exit

first last will defined according first

last service
rule binding rooms used

from arrival must left free until noon departure apartments entrance generally verified arrival should left

free until
10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions
applied children destination
supplier recommended always question special

conditions that applied trip question ATTACHMENT Part Standardized

form

organized travel contracts possible hyperlinks

proposed combination

services organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution whole trip addition required Tropical Travel Agency protection reimburse payments have made transportation included package ensure your repatriation declared More information

main rights under current Decree turitropical +351 geral@turitropical Private Access About Featured Leisure Travel City Breaks Long Distance Trips Honeymoon Beaches

Getaways Tailor

Made Experiences Corporate Travel Incoming Contacts Terms present program information document which these

general conditions

inserted forming integral

part

constituting absence autonomous document travel contract This information binding agency

unless

cumulatively: program expressly provides; Changes insignificant; information change provided traveler durable medium; These general conditions comply with provisions Decree

17/2018 March General Conditions
object which Organized Journey
Related
Travel Service contained this program corresponding standard information sheets particular conditions contained travel documentation provided Traveler moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel
Agency

Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered

Commercial Registry

Office Paços

Ferreira
under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried
company Tropical
Travel Agency

Tourism With headquarters Tenente Leonardo Meireles Paços

Ferreira Taxpayer
502691140 with capital stock 100 000 registered Commercial Registry
Office Paços Ferreira

under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying remaining days before start service registration takes place days less

from date

commencement service total price service must paid upon registration travel agency reserves right cancel registration

whose payment been made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following Alternative Dispute Resolution

Entities: Provider
Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer

retailer writing other appropriate form soon such discontinuance occurs

without undue delay right present claims purpose price reduction compensation lack conformity travel services included package travels within period years LUGGAGE: agency responsible baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport
case damage luggage complaint
must
made writing
carrier

immediately after verification damage maximum days from delivery case delay delivery luggage claim must made within days from date delivery

filing such complaint shall essential basis triggering liability

travel agent over entity providing service LIMITS liability agency shall

limited maximum amount service

providers under Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case

maritime

transport liability travel agents respect their Travelers provision transport services

accommodation where appropriate maritime transport undertakings case damage resulting from intent negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial

loss luggage damage 31 424 event loss motor vehicle including luggage contained therein; 10 375 event

loss baggage accompanied contained motor vehicle; 1 097
damage

luggage result

damage motor
vehicle Where
exists

responsibility travel tourism

agencies deterioration destruction subtraction

luggage other articles tourist

accommodation
establishments while Traveler staying there following limits: overall; article; value declared Traveler articles deposited custody tourist accommodation establishment agency's liability personal damages contractually limited amount corresponding three times price

service sold RESERVATION

AMENDMENT

EXPENSES each reservation will

charged expenses according information provided travel agency each change names dates type apartment room travel will charged expenses according information provided travel agency Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal family documentation identity card military documentation authorization
minors visas

certificate vaccines others that required agency declines responsibility refusing grant

visas admitting travelers foreign country; being

still Traveler's

account costs that such situation entails Travel European Union: Travelers irrespective travel within European Union must holders

respective civil

identification document Passport Citizen's Card obtain medical assistance they must holders

respective

European Health Insurance Card; Nationals countries should consult specific

information documentation

necessary travel embassies consulates countries origin;

Travel outside European Union: Travelers irrespective traveling

outside
European Union must have their passport visa necessary obtain such information from agency time booking Nationals

countries should consult specific information documentation necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question

allow whenever Traveler registered

particular trip wishes change registration another trip same

with

departure from

different date other change must above
mentioned rate changeover costs However when change takes place days less advance departure
date trip which Traveler registered service providers
accept change subject expenses
charges "Termination
Contract
Traveler" clause After start trip requested change services contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those published brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills conditions required
package provided that informs travel
tourism

agency writing seven consecutive days

before scheduled date game transferor transferee shall jointly severally liable
payment outstanding
balance additional

charges charges costs arising from assignment which shall duly informed verified travel tourism agency CHANGES MADE AGENCY Whenever prior commencement

travel travel tourism agency obliged change significantly
principal characteristics travel services fails meet special requirements requested Traveler; proposing increase
price

package travel more than

traveler within days: accept proposed amendment; Terminate contract
without penalty being refunded amounts paid; Accept organized trip
substitution proposed travel agency tourism being refunded case difference price Failure
traveler

reply within time limit fixed travel agency shall imply tacit acceptance proposed change cancellation trip with application

respective

termination fees provided above

clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency

reserves right cancel package number participants reached less than minimum these cases
traveler

will informed writing cancellation

within: days before commencement package case journeys lasting more than days; days before commencement trip case trips lasting from days; hours before commencement package case

journeys less than days Prior commencement travel travel tourism agency also terminate contract prevented from performing contract unavoidable

exceptional circumstances termination travel contract

agency
above terms only grants traveler right full repayment payments made within maximum days after termination travel contract  PRICE
TRIP Payment methods
price trip should paid follows: upon reservation;

days prior travel date; Unless

there another payment agreement credit between agency client price trip does include local tourist taxes will have paid
destination

 PRICE ALTERATION prices shown program based costs services exchange rates force time printing this program therefore

subject changes increase reduction prices

resulting from changes transport fuel costs taxes rates exchange rate fluctuations increase question exceeds total price package provisions clause "CHANGES CARRIED AGENCY" shall apply
case

reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that

request

traveler will justified REFUNDS After commencement trip refund services used Traveler force majeure cause attributable Traveler unless

refunded respective

suppliers Failure provide

services foreseen

travel program causes attributable organizing agency possible replace them with

other

equivalent ones gives Traveler right reimbursed difference between price services provided those actually provided TERMINATION CONTRACT TRAVELER traveler free give trip times before start trip Such termination implies that liable payment charges incurred

commencing
performance contract withdrawal less redeployment services cost savings Where applicable Traveler shall reimbursed difference between amount paid amounts referred above present situation reimbursement
will made less
termination within
maximum days after termination travel contract
traveler also

entitled terminate travel contract prior commencement travel

contract
without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel
contract

passengers destination termination travel contract this situation only gives traveler right full repayment

payments made
RESPONSABILITY travel tourism agency

responsible correct execution travel services included travel contract case package

travel travel tourism
agencies

responsible Travelers even services performed

third parties without prejudice

right

return under general terms applicable Organizing travel tourism agencies respond jointly with retail

agencies case package travel other travel services travel tourism agency

responsible

correct issuance accommodation transportation certificates also wrong choice service providers these have been suggested

traveler travel tourism agency that acts intermediaries sales reservations
services separated travel responsible errors

emission respective titles even cases technical

deficiencies

systems allocations that imputable them travel tourism agency shall

liable errors

technical deficiencies reservation system attributable

agreed book
organized trip
travel services which
part related travel errors made during booking process travel tourism agency responsible errors reservation that attributable traveler caused

unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond

control unable complete package travel tourism agency shall provide following assistance: provision adequate information

health services local
authorities consular assistance; Assisting traveler conduct distance communications finding alternative travel solutions difficulty which request assistance based been deliberately negligently caused traveler travel
tourism agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional
circumstances traveler

unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent

category period more than

three nights

traveler retail travel tourism

agency
shall jointly severally liable obligation question subject right recourse general terms applicable above cost limitation does apply persons with reduced mobility their accompanying persons pregnant women unaccompanied children persons requiring specific medical care provided that travel

tourism specific needs

least hours before
start package
INSOLVENCY
event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising from obligations
assumed
guaranteed civil liability

insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation

force liability travel
agent
sells this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand
euros accordance

with legislation force agency also offers sale insurance

that

purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program

reflect provisions 221/85 July margin VALIDITY This program valid during period travel NOTES: These

general conditions supplemented other specific conditions provided that they duly agreed parties categories hotels cruises presented this brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain confirm existing reservation agency obliged inform Traveler soon knowledge
thereof
GENERAL INFORMATION: HOURS
ARRIVAL DEPARTURE:

departure arrival times indicated local time respective country according schedules respective airlines date printing this program therefore subject change

HOTELS

APARTMENTS: Apartments case accommodation hired apartment responsibility

Traveler
inform number people will occupy apartment there more
people than booked apartments
refuse entry Hotels price shown person

based double occupancy hotels have triple room rule

there extra that same quality rooms equipped

with beds double triple

only consist those beds list hotels apartments contained programs indicative well their category which meets local criteria classifications whose

criteria sometimes

different from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel after first meal service will breakfast next last unless there possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last

will

defined according first

last service

rule binding rooms used from arrival must left

free until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination

supplier recommended always question

special conditions

that applied trip question ATTACHMENT Part Standardized form organized travel contracts

possible hyperlinks proposed

combination services organized journey

within
meaning legislation

force will

therefore benefit

from travel package rights

Tropical Travel Tourism Agency responsible correct execution whole trip addition
required Tropical Travel

Agency protection

reimburse payments have made

transportation included package ensure your repatriation declared More information main rights under current Decree turitropical TROPICAL About Contacts Private Access Remove Email from Mailing List NAVIGATION Featured

Tailor Made Experiences Incoming Corporate MORE INFO Privacy Policy Terms Contacts Electronic Complaint Book SOCIAL NETWORKS

Facebook Twitter LinkedIn compliance with 144/2015 inform that resolution consumer disputes

should contact arbitration committee Turismo Portugal turismodeportugal Tropical Travel Tourism Agency

RNAVT 2016 Social PT 502691140 Enrolled Paços Ferreira
00740/920123 2019 Tropical desenvolvido
BYDAS present program information document which these general conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless
cumulatively: The
program expressly Turitropical Travel Agency Paços

Ferreira Paredes

travel

agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms Turitropical present program information document which these general conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless cumulatively: program expressly

provides;Changes insignificant;The
information change provided traveler durable medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program corresponding standard information sheets particular conditions contained travel documentation provided Traveler

moment booking

trip
constitute travel contract that binds parties ORGANIZATION organization trips included
this brochure Tropical
Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000
registered Commercial

Registry Office Paços Ferreira

under

00740/920123 with RNAVT 2016 telephone email

geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism With headquarters
Tenente Leonardo
Meireles Paços Ferreira Taxpayer 502691140 with
capital
stock 100 000
registered Commercial Registry Office Paços Ferreira
under number
00740/920123 with RNAVT 2016 telephone email
geral@turitropical  REGISTRATIONS time registration
traveler must deposit
price

service paying remaining

days
before start service

registration takes

place days less from date commencement service total price service must paid upon registration
travel agency

reserves right cancel registration whose payment been

made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism

Agencies

provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement

execution travel service included package travel contract must communicated travel agency

organizer

retailer writing other appropriate form soon such discontinuance

occurs without undue

delay right present claims purpose price reduction compensation lack conformity travel services included package travels within period years LUGGAGE: agency responsible baggage legal terms;
Traveler obligation complain entity providing services moment subtraction deterioration
destruction luggage international transport case damage
luggage complaint must

made writing carrier immediately

after verification damage maximum days from delivery case delay delivery luggage

claim must made within days from date delivery filing such complaint shall essential

basis triggering liability
travel agent over entity providing service LIMITS liability agency
shall limited
maximum
amount service providers under Montreal Convention 1999 International
Carriage
Berne Convention 1961 Rail Transport
case
maritime transport
liability
travel agents
respect

their Travelers provision transport services accommodation where appropriate maritime transport undertakings case damage resulting from intent negligence shall limited following

amounts: 441 436 case death personal injury;

7 881 event total partial loss luggage damage 31 424
event loss motor vehicle including luggage
contained therein;d 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage motor vehicle Where exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation
establishments while Traveler

staying there following limits: overall;

article; value declared Traveler articles deposited custody

tourist accommodation establishment agency's liability personal damages contractually limited amount

corresponding
three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel
agency

each change names dates type apartment room

travel will charged expenses according information provided travel agency Acceptance such

changes depends acceptance respective suppliers DOCUMENTATION traveler

must have good order personal family documentation identity card military documentation authorization minors visas certificate

vaccines others that required agency declines responsibility refusing

grant visas admitting travelers foreign country;

being

still Traveler's account costs that such situation entails Travel European Union: Travelers irrespective travel within European Union must holders respective civil identification document Passport Citizen's Card obtain medical assistance they

must holders respective European
Health
Insurance Card; Nationals countries should consult specific information documentation necessary travel embassies
consulates countries origin; Travel
outside European Union: Travelers irrespective traveling outside European

Union must have their passport

visa necessary obtain such information from agency time booking Nationals countries should consult specific information documentation

necessary travel embassies consulates countries origin;  CHANGES REQUESTED TRAVELER suppliers travel question

allow whenever Traveler registered particular

trip wishes change registration another trip same with departure from different date other change must above mentioned rate changeover costs However when change takes place days less advance departure date trip which Traveler registered service providers accept change

subject expenses charges "Termination Contract Traveler" clause
After start

trip requested change services contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those published brochure that

motivated hiring  APPLICATION REGISTRATION
CONTRACTUAL POSITION traveler transfer position
replaced another person fulfills conditions required package provided that informs travel tourism agency
writing

seven consecutive days before scheduled date

game transferor transferee shall jointly

severally liable payment outstanding balance additional charges charges costs arising from assignment which shall duly informed

verified travel

tourism agency CHANGES MADE AGENCY Whenever prior commencement travel travel tourism agency obliged change significantly principal characteristics

travel services fails meet special requirements requested Traveler;

proposing increase price package travel

more than traveler within
days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept
organized trip substitution

proposed travel agency tourism being refunded case

difference price
Failure traveler

reply within time limit fixed travel agency shall imply tacit acceptance proposed change cancellation

trip with application respective termination fees provided
above

clause TERMINATION

AGREEMENT AGENCY When

trip dependent minimum number

participants Agency reserves right cancel package number participants

reached less

than minimum these cases traveler will informed

writing cancellation within: days before commencement package case journeys lasting more than days; days before commencement trip
case trips

lasting from days; hours before commencement package

case journeys less than days Prior commencement travel travel tourism agency also terminate contract prevented from performing contract unavoidable exceptional

circumstances termination travel contract agency

above terms only grants traveler right full repayment payments made within maximum days after termination travel contract  PRICE TRIP Payment methods price trip

should paid
follows:

upon reservation; days

prior
travel date; Unless there another payment agreement credit between agency client price trip does include local tourist taxes will have paid destination  PRICE ALTERATION prices shown program based costs services exchange
rates force time

printing this program therefore subject changes increase reduction prices resulting from changes transport fuel costs taxes rates exchange rate fluctuations increase question exceeds

total price
package provisions clause "CHANGES CARRIED AGENCY" shall apply case reduction price

travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses

that request traveler will justified REFUNDS After commencement
trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program
causes

attributable organizing agency possible replace them with other equivalent ones gives Traveler right reimbursed difference between price

services provided those actually provided  TERMINATION CONTRACT TRAVELER traveler free give trip times before start trip Such termination implies that liable payment charges

incurred commencing

performance contract withdrawal

less redeployment services cost savings Where applicable
Traveler shall reimbursed difference
between amount paid amounts

referred above present situation reimbursement will made

less termination

within
maximum days after termination travel contract traveler also entitled terminate travel contract prior commencement travel contract

without paying termination there unavoidable

exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract passengers destination termination travel contract this situation

only gives traveler right full repayment payments made RESPONSABILITY travel tourism

agency responsible
correct
execution travel services included travel contract case package travel travel tourism agencies responsible Travelers

even services performed

third
parties without prejudice right return under general terms applicable Organizing travel tourism agencies
respond jointly with retail agencies case
package

travel other travel services travel tourism agency

responsible correct issuance

accommodation transportation certificates also wrong choice service providers these have been suggested traveler travel

tourism
agency that acts intermediaries sales reservations services separated travel responsible errors emission
respective

titles even cases technical deficiencies systems

allocations

that imputable them travel tourism agency shall liable errors technical deficiencies reservation

system attributable agreed book organized trip travel
services

which part related travel

errors made

during booking process travel tourism agency

responsible

errors reservation that attributable traveler caused

unavoidable exceptional circumstances ASSISTANCE event difficulties

traveler when reasons beyond control unable complete package

travel tourism agency shall provide following assistance: provision adequate information health services local authorities consular assistance; Assisting traveler conduct distance communications finding alternative travel solutions difficulty

which request assistance based been deliberately

negligently caused traveler travel tourism agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible

equivalent category period more than three

nights

traveler retail travel tourism agency shall jointly severally liable obligation question subject right recourse general

terms applicable above cost

limitation does

apply persons with reduced mobility their accompanying persons pregnant women unaccompanied

children persons requiring specific medical care provided that travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee
Fund must

resort Turismo Portugal entity responsible respective operation: Turismo

Portugal Ivone Silva

Lote
1050 Lisboa info@turismodeportugal  INSURANCE
liability travel agency organizing this program arising

from obligations assumed guaranteed civil liability

insurance Liberty Seguros Company policy number 095/00932291/001 amount

75 000 seventy five thousand euros accordance with legislation

force liability travel agent sells

this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros

policy

number 095/00932291/001 amount

75 000 seventy five
thousand euros accordance with legislation force agency also offers sale
insurance
that purchased depending trip guarantee assistance situations

cancellation expenses prices mentioned this program reflect provisions

221/85

July margin VALIDITY This program valid during period travel NOTES: These general

conditions
supplemented other specific conditions provided that they duly
agreed

parties categories hotels cruises presented this brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain

confirm existing reservation agency

obliged inform
Traveler soon knowledge
thereof

GENERAL INFORMATION: HOURS

ARRIVAL DEPARTURE: departure arrival

times indicated local time respective

country

according schedules respective airlines date printing this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler inform number people will occupy apartment there more people than booked apartments refuse entry Hotels price shown person based double occupancy hotels have triple room rule there extra that same quality rooms equipped with

beds double triple
only consist those beds

list hotels apartments contained programs indicative well their category which meets local criteria classifications whose criteria

sometimes different

from those used Portugal MEALS:

Unless stated
otherwise prices shown Half Board Full Board supplements include beverages arrival
hotel after first meal service will
breakfast
next last unless there possibility late check last
service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last service rule binding rooms used from arrival must left free until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity
conditions applied children destination
supplier recommended always question special conditions that applied trip question ATTACHMENT Part Standardized form organized travel contracts possible hyperlinks
proposed

combination services organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution whole trip addition required Tropical Travel Agency protection reimburse payments have made transportation included package ensure your repatriation declared More

information main rights under

current Decree turitropical

Terms present program information document which these general

conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless cumulatively: program expressly provides; Changes insignificant; information
change
provided traveler durable medium; These

general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program corresponding standard information sheets particular

conditions
contained travel documentation provided Traveler moment
booking trip constitute

travel contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under

00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism With headquarters Tenente Leonardo

Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under number 00740/920123 with RNAVT 2016 telephone

email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying remaining days before start service registration takes place days
less from date commencement service total price
service must paid upon registration travel agency reserves right cancel registration

whose payment been made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services INFORMATION

ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following

Alternative Dispute Resolution Entities: Provider Client Travel

Tourism Agencies provedorapavt com; Portugal
Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included

package travel contract must communicated travel agency organizer

retailer writing

other appropriate form soon such

discontinuance
occurs without undue delay right
present claims purpose

price reduction compensation lack conformity travel services included

package travels within period
years LUGGAGE:
agency responsible baggage legal terms; Traveler obligation complain

entity providing services moment subtraction deterioration destruction luggage

international transport

case damage luggage complaint must

made

writing carrier immediately after verification damage maximum days from delivery case delay delivery

luggage claim

must made within days from date delivery

filing such complaint shall essential
basis triggering liability travel agent
over
entity providing service LIMITS liability agency shall limited maximum amount service providers under

Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case maritime transport

liability travel agents respect their Travelers provision transport services accommodation where appropriate maritime transport

undertakings case
damage resulting from intent negligence shall limited following amounts: 441 436 case death personal injury;
7 881 event

total partial loss luggage damage

31 424

event loss motor vehicle including luggage contained

therein; 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage motor
vehicle Where

exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying there following limits:

overall;

article; value declared

Traveler

articles deposited custody tourist accommodation establishment agency's liability personal damages contractually limited amount

corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged

expenses
according information provided travel agency each change names
dates type

apartment room travel will charged expenses according information provided travel agency Acceptance such changes depends acceptance respective

suppliers DOCUMENTATION traveler must have good order

personal family documentation identity card

military documentation
authorization minors visas certificate vaccines others that required agency declines responsibility refusing grant visas admitting
travelers foreign

country; being still Traveler's account costs that such situation entails Travel European

Union: Travelers

irrespective travel within European Union must holders respective civil identification document Passport Citizen's Card

obtain medical assistance

they must holders

respective European Health Insurance Card; Nationals countries should consult specific information documentation

necessary travel embassies consulates countries origin; Travel outside European Union: Travelers irrespective traveling

outside European Union must have their passport

visa necessary obtain such
information from agency time booking Nationals countries should consult
specific information documentation necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes change registration another trip same with
departure from different

date other

change
must above mentioned rate changeover costs However when

change takes place days less advance departure date trip which Traveler registered

service

providers accept

change subject expenses charges "Termination
Contract Traveler"
clause
After start trip requested
change services contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those published brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced
another

person fulfills

conditions required package provided

that informs travel tourism agency writing seven consecutive days before scheduled date

game

transferor transferee shall jointly severally liable payment

outstanding balance additional charges charges costs

arising from assignment which shall duly informed verified travel tourism agency CHANGES MADE AGENCY Whenever prior commencement

travel travel tourism

agency obliged change significantly principal characteristics travel

services fails meet

special requirements requested Traveler; proposing increase price package

travel more than traveler within

days:

accept proposed amendment; Terminate

contract without penalty

being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler reply within time limit fixed

travel agency shall imply
tacit acceptance proposed change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip
dependent minimum number
participants Agency reserves right cancel package number participants reached less
than
minimum these cases traveler will informed writing cancellation within: days before commencement package case
journeys
lasting more than days; days before commencement trip case trips lasting from days; hours before commencement package
case
journeys less than days Prior commencement travel
travel

tourism agency also terminate contract prevented from performing contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right full

repayment payments

made within maximum

days after termination travel contract  PRICE TRIP Payment methods price trip should paid

follows: upon reservation; days prior travel

date; Unless there
another payment agreement credit between agency client price trip does include local tourist taxes will have paid destination  PRICE ALTERATION

prices shown program based costs services exchange rates force time printing this program therefore subject changes increase reduction prices resulting from changes transport

fuel costs taxes rates exchange rate fluctuations

increase question exceeds total price package provisions clause

"CHANGES CARRIED AGENCY" shall
apply case
reduction

price travel agency

tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified REFUNDS After
commencement
trip refund services used Traveler force majeure
cause
attributable Traveler unless refunded respective suppliers
Failure provide

services foreseen

travel program
causes attributable organizing agency possible replace them with other equivalent

ones gives Traveler right reimbursed difference between price services provided those actually

provided TERMINATION CONTRACT TRAVELER traveler free give

trip

times before start trip Such termination implies that liable payment

charges incurred commencing performance contract withdrawal less
redeployment services cost savings Where applicable Traveler
shall

reimbursed difference between amount

paid amounts

referred above present situation reimbursement will

made less

termination

within maximum days

after termination

travel contract traveler also entitled terminate travel

contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance

travel
contract passengers destination termination travel contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency responsible correct execution travel services
included travel contract

case package

travel
travel tourism

agencies responsible

Travelers

even services performed

third parties without prejudice right return under general terms
applicable Organizing travel tourism agencies respond jointly with retail agencies case
package travel other

travel services

travel tourism agency responsible correct issuance accommodation transportation

certificates also wrong choice service

providers these have been suggested traveler travel tourism agency that acts intermediaries sales reservations services separated

travel responsible

errors emission respective titles even cases

technical deficiencies systems allocations that imputable them travel tourism agency shall liable errors technical deficiencies reservation system attributable agreed

book organized

trip travel services which part related travel errors made during booking process travel tourism agency responsible errors reservation that attributable traveler

caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond control unable complete package travel tourism agency shall provide following

assistance: provision adequate information health services
local

authorities consular assistance; Assisting traveler conduct distance communications

finding alternative travel solutions

difficulty which request assistance based been deliberately negligently caused traveler travel tourism agency charge amount

costs incurred traveler rendering such

assistance unavoidable exceptional circumstances traveler unable return travel

tour
operator responsible ensuring necessary accommodation costs possible equivalent
category period more
than three nights traveler retail travel tourism agency
shall
jointly severally liable obligation question subject right recourse general

terms applicable above cost limitation does apply persons with reduced mobility their accompanying persons pregnant women

unaccompanied
children persons requiring specific medical care provided that travel tourism specific needs least hours before start package
INSOLVENCY event
insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE

liability travel agency organizing this program arising from obligations

assumed guaranteed civil
liability insurance
Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent sells this program arising
from
obligations assumed
guaranteed civil
liability insurance
Liberty

Seguros policy number 095/00932291/001 amount

75 000 seventy five thousand

euros accordance
with legislation
force agency also offers sale
insurance
that purchased depending trip
guarantee

assistance situations cancellation

expenses prices mentioned

this program reflect provisions 221/85

July margin VALIDITY This program valid during period travel NOTES: These general conditions supplemented other specific conditions provided that they

duly
agreed parties categories hotels cruises presented this brochure follow
quality standards host country changed
similar ones when reasons beyond

control agency

possible maintain confirm

existing reservation agency obliged inform Traveler soon knowledge thereof
GENERAL INFORMATION: HOURS
ARRIVAL DEPARTURE:
departure

arrival times indicated local time

respective country according
schedules respective airlines
date printing this program therefore subject change HOTELS APARTMENTS: Apartments case

accommodation hired

apartment responsibility Traveler

inform number people will occupy apartment there more people than

booked apartments refuse entry Hotels price shown person based double

occupancy hotels have triple
room rule there extra that same quality rooms equipped with beds double triple only consist those

beds list

hotels apartments contained programs indicative well their category which meets local criteria classifications whose criteria sometimes

different from those used Portugal MEALS: Unless
stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel after first meal service will breakfast next last unless there
possibility late check last service hotel will

breakfast SCHEDULE ENTRY

EXIT: hours entrance

exit first last

will defined according first last service rule binding rooms used

from arrival must left free

until noon departure apartments entrance generally verified arrival should
left free

until 10am

departure SPECIAL CONDITIONS CHILDREN:

Given
diversity conditions applied children destination supplier recommended always question special conditions that applied trip question ATTACHMENT Part Standardized form organized
travel contracts
possible hyperlinks proposed

combination services

organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution whole trip addition required Tropical Travel Agency protection

reimburse

payments have made

transportation included package ensure your repatriation

declared More information main rights under current Decree turitropical
+351
geral@turitropical Private Access About Featured Leisure Travel City Breaks Long Distance Trips
Honeymoon Beaches

Getaways Tailor Made Experiences Corporate Travel Incoming Contacts Terms present program information document which these general conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless cumulatively: program

expressly
provides; Changes

insignificant; information change provided traveler durable medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program corresponding

standard information sheets
particular conditions contained travel documentation provided Traveler moment booking trip constitute travel contract that
binds parties ORGANIZATION organization trips included
this brochure Tropical Travel Agency Located

Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140

with capital

stock 100 000
registered Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016
telephone email geral@turitropical commercialization trip
carried company

Tropical Travel Agency Tourism With headquarters

Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry
Office Paços Ferreira
under number 00740/920123 with RNAVT

2016 telephone

email

geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying remaining days before start service registration takes place days less from date

commencement
service total price service must paid upon registration travel agency reserves right cancel registration whose payment been made under conditions
mentioned

above reservations conditional upon obtaining

part suppliers confirmation services

INFORMATION ACCORDING BILL N

144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following Alternative Dispute Resolution Entities: Provider Client

Travel

Tourism Agencies provedorapavt com; Portugal

Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer retailer writing other appropriate form soon such discontinuance

occurs

without undue delay right

present

claims purpose price reduction

compensation lack

conformity travel services included package travels within period years LUGGAGE: agency responsible baggage

legal
terms; Traveler
obligation complain entity providing

services moment subtraction deterioration destruction luggage international transport case

damage luggage

complaint must made writing carrier immediately

after

verification damage maximum days from delivery case delay delivery luggage claim must made within

days from date delivery filing such complaint

shall essential basis triggering liability travel agent over entity providing service LIMITS liability agency shall limited maximum amount service providers under Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case
maritime transport liability travel agents respect their Travelers provision transport services accommodation
where appropriate maritime
transport undertakings case damage resulting from intent negligence shall limited
following amounts: 441 436 case
death personal

injury; 7 881 event total partial loss luggage damage

31 424 event loss motor vehicle including luggage
contained therein;

10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage

motor
vehicle Where
exists responsibility

travel tourism agencies deterioration destruction

subtraction

luggage other articles tourist accommodation establishments while Traveler staying there following limits: overall; article;

value declared

Traveler articles deposited custody tourist accommodation

establishment agency's liability personal

damages contractually limited amount corresponding three times

price service

sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel agency each change names dates type apartment room travel will charged

expenses according information provided travel

agency Acceptance such
changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal
family documentation identity
card military documentation authorization minors visas certificate vaccines others
that required agency declines responsibility refusing grant visas admitting travelers foreign country; being still Traveler's

account costs that such situation entails Travel European Union: Travelers irrespective travel within European Union must holders respective civil identification document

Passport Citizen's Card obtain medical assistance they must holders respective European Health Insurance Card; Nationals countries should consult specific information documentation necessary travel embassies consulates countries
origin; Travel

outside European Union:

Travelers irrespective

traveling outside European Union must have their passport visa necessary obtain such

information from

agency
time booking Nationals countries should consult specific information documentation necessary
travel embassies

consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes change registration another

trip same with departure from
different date
other change

must above mentioned rate changeover

costs However when change

takes place days
less advance departure date trip which
Traveler

registered service providers accept change subject expenses charges "Termination Contract Traveler" clause After start

trip requested

change services contracted reasons attributable agency extension

nights stay

change flight prices tourist services correspond those published brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills conditions

required

package provided

that informs
travel tourism agency writing seven consecutive days before scheduled
date game transferor
transferee shall jointly severally liable payment outstanding balance additional charges charges costs arising from assignment which shall
duly informed verified travel tourism agency
CHANGES

MADE AGENCY Whenever prior commencement travel travel tourism agency obliged change significantly principal characteristics travel services fails meet special requirements requested Traveler; proposing increase

price package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency

tourism being refunded case difference price Failure traveler reply

within time

limit fixed travel agency shall imply tacit acceptance proposed change cancellation trip with

application respective
termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent
minimum number

participants Agency reserves

right

cancel package number participants reached less than minimum these cases traveler will informed writing cancellation within: days before commencement package case journeys

lasting more
than days; days before commencement trip case trips lasting from days; hours before commencement package case journeys less than days Prior commencement travel travel tourism agency also terminate contract prevented from

performing contract

unavoidable
exceptional circumstances termination
travel contract agency above terms only grants traveler right full repayment payments made within maximum days after termination travel
contract

 PRICE TRIP

Payment
methods price trip should paid follows: upon reservation; days prior travel date; Unless
there another payment
agreement credit between agency
client price trip does
include local tourist taxes will have paid destination  PRICE ALTERATION prices shown program based costs services exchange rates force time printing this program therefore subject changes increase reduction prices resulting from changes transport fuel costs taxes rates
exchange
rate fluctuations increase question exceeds total price package provisions clause "CHANGES CARRIED AGENCY"

shall apply case reduction

price

travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that

request traveler will justified REFUNDS After commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide

services foreseen
travel program causes attributable organizing
agency
possible replace them with other equivalent ones gives Traveler right reimbursed difference between price services provided those actually provided TERMINATION CONTRACT TRAVELER traveler free give trip times before start trip

Such termination implies that liable payment

charges incurred commencing performance contract withdrawal less redeployment services cost savings Where applicable

Traveler

shall reimbursed difference between amount paid amounts referred above present situation reimbursement will made less termination within maximum days after

termination
travel contract traveler also
entitled terminate travel contract
prior

commencement travel contract

without
paying termination there unavoidable

exceptional circumstances place

destination immediate vicinity that substantially affect performance travel

contract passengers destination termination travel contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency responsible correct execution travel

services included travel

contract case

package travel travel tourism agencies responsible Travelers even services performed third parties without prejudice right return under general terms applicable

Organizing travel tourism agencies respond jointly with retail agencies case package travel other
travel

services travel tourism

agency responsible correct issuance accommodation

transportation

certificates also wrong choice service providers these have been suggested traveler travel tourism agency that acts

intermediaries sales reservations services separated travel responsible errors emission

respective titles even cases technical deficiencies systems allocations that imputable them travel tourism agency shall liable

errors technical deficiencies reservation
system attributable agreed

book organized trip travel services

which part
related travel errors made during booking process travel tourism agency responsible errors reservation that attributable traveler caused

unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond control unable complete package travel tourism

agency shall
provide following

assistance: provision adequate information health services local authorities

consular assistance; Assisting traveler conduct distance communications finding alternative travel solutions difficulty which request assistance based

been deliberately negligently
caused

traveler travel tourism agency charge amount costs incurred traveler rendering

such assistance

unavoidable exceptional circumstances traveler

unable return

travel tour operator responsible ensuring necessary accommodation costs possible equivalent category
period more than three nights traveler retail travel

tourism agency shall jointly severally liable obligation

question subject right recourse general terms applicable above cost limitation does apply persons with reduced mobility their

accompanying persons

pregnant women unaccompanied

children persons

requiring specific

medical care provided that travel tourism specific needs least hours before

start package
INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective
operation: Turismo Portugal Ivone
Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability

travel agency organizing this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000

seventy
five thousand euros accordance with legislation force
liability

travel agent sells this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand euros

accordance with
legislation force agency also offers sale insurance
that purchased
depending trip
guarantee assistance situations

cancellation expenses prices mentioned this program

reflect
provisions 221/85 July margin VALIDITY This program valid during period travel NOTES: These general conditions supplemented other specific conditions provided that they

duly agreed parties categories hotels cruises presented this brochure follow quality standards host country changed

similar

ones when reasons beyond control

agency possible maintain confirm existing reservation agency obliged inform

Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times indicated

local time respective country according schedules respective airlines date printing this

program therefore subject change HOTELS APARTMENTS: Apartments case

accommodation hired apartment responsibility Traveler inform

number people

will
occupy apartment there more people than booked apartments refuse entry Hotels price shown person based double occupancy hotels have triple room rule there extra that same quality rooms equipped with beds double triple
only

consist those beds list hotels apartments contained programs indicative well their category which meets local criteria classifications whose criteria sometimes different

from those

used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel after first meal service will breakfast next last unless there possibility late check last

service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last service rule binding rooms used

from
arrival must left free until noon departure apartments entrance

generally verified arrival should

left free until 10am

departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier
recommended always
question special conditions that
applied
trip question ATTACHMENT Part Standardized
form organized travel contracts possible hyperlinks proposed combination services organized journey within meaning legislation force will therefore benefit from travel package
rights Tropical Travel Tourism Agency responsible correct execution whole trip addition required Tropical

Travel Agency protection reimburse payments

have made transportation included package ensure your repatriation declared More information
main rights

under current Decree

turitropical TROPICAL About Contacts
Private Access Remove Email
from
Mailing List NAVIGATION Featured Tailor Made Experiences

Incoming Corporate MORE INFO Privacy Policy Terms Contacts Electronic Complaint Book SOCIAL NETWORKS Facebook

Twitter

LinkedIn compliance with 144/2015 inform that resolution consumer disputes should contact arbitration committee Turismo Portugal turismodeportugal Tropical Travel

Tourism Agency
RNAVT 2016 Social PT 502691140 Enrolled Paços Ferreira 00740/920123 2019 Tropical desenvolvido BYDAS present
program

information document which these general

conditions inserted forming integral part

constituting absence autonomous document travel contract This information binding agency unless cumulatively: The program expressly Turitropical Travel Agency Paços Ferreira Paredes

travel

agency Travel

agency

Penafiel Travel tourism vacations beaches Algarve hotels Terms Turitropical present program information

document which

these general conditions inserted forming

integral

part constituting absence

autonomous document travel contract This information binding agency unless cumulatively: program expressly provides;Changes insignificant;The

information change provided traveler durable

medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program
corresponding standard information sheets particular conditions contained

travel documentation provided Traveler moment booking trip

constitute travel contract that binds parties ORGANIZATION organization trips included

this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT

2016 telephone email

geral@turitropical commercialization trip carried company Tropical

Travel

Agency Tourism

With headquarters Tenente Leonardo Meireles

Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial

Registry Office Paços Ferreira under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit

price service

paying

remaining days before start service registration takes place days less from date commencement service total

price service
must paid upon registration travel agency reserves right cancel registration whose payment been made under conditions mentioned above reservations conditional
upon obtaining part suppliers confirmation

services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended

hereby inform

that Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel

service

included package travel contract must communicated travel

agency organizer retailer

writing other appropriate

form

soon such discontinuance occurs without

undue delay right present

claims purpose price reduction compensation lack conformity travel

services

included package travels within period years LUGGAGE: agency responsible baggage legal terms; Traveler obligation

complain entity

providing services moment subtraction deterioration destruction luggage international

transport case

damage

luggage complaint must made writing

carrier immediately after verification damage maximum days from delivery case delay delivery luggage

claim

must made within days from date delivery filing such complaint shall essential basis triggering liability travel agent over entity

providing service LIMITS liability agency shall limited maximum amount
service providers under Montreal Convention

1999 International Carriage Berne Convention

1961

Rail Transport case maritime transport

liability

travel agents respect their Travelers provision transport services accommodation where appropriate maritime transport undertakings case damage resulting from intent negligence shall limited following amounts:

441 436 case death personal injury; 7 881 event total
partial
loss luggage

damage 31 424 event loss motor

vehicle including luggage contained therein;d 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage
motor vehicle Where exists responsibility travel

tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying there following limits: overall; article; value declared

Traveler articles deposited

custody
tourist accommodation establishment
agency's liability
personal
damages contractually limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel agency each change names dates type apartment room travel will charged expenses according information provided travel agency
Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal family
documentation
identity card military documentation authorization
minors visas certificate

vaccines others that required

agency
declines responsibility
refusing

grant visas admitting travelers foreign country; being still Traveler's account costs that such situation entails Travel European Union: Travelers

irrespective

travel within European Union must holders respective civil

identification document

Passport Citizen's Card

obtain medical assistance
they must holders respective European Health Insurance Card; Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; Travel outside
European

Union: Travelers irrespective traveling outside European Union must have their passport visa necessary obtain such

information from agency time booking Nationals countries should consult specific information documentation necessary travel embassies consulates countries

origin;
 CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes change registration another trip same with
departure from different
date other change must above mentioned rate changeover costs However when change takes place

days less advance departure date trip which Traveler registered service providers accept change subject expenses charges "Termination Contract Traveler" clause After start trip requested

change services contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those published

brochure

that motivated hiring  APPLICATION REGISTRATION CONTRACTUAL POSITION

traveler transfer position replaced another person fulfills conditions required package provided that informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance additional charges charges costs

arising
from assignment which shall duly informed verified travel
tourism agency CHANGES MADE AGENCY Whenever
prior commencement travel travel

tourism agency obliged change significantly

principal characteristics
travel services fails meet special requirements requested Traveler; proposing increase price
package travel more than traveler

within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept organized

trip substitution

proposed travel agency tourism being refunded case difference price Failure traveler reply within time limit fixed travel agency shall imply tacit acceptance proposed change

cancellation trip with

application

respective termination fees provided above clause

TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency reserves right cancel package number participants reached less than minimum these cases traveler will informed writing cancellation within: days before
commencement package case journeys lasting
more than
days; days before commencement trip
case

trips lasting from days; hours before commencement package case journeys less than days Prior commencement travel travel tourism agency also terminate contract prevented from performing contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right full repayment payments made within maximum days after

termination travel contract
 PRICE

TRIP Payment methods price trip should paid

follows: upon reservation; days prior travel date; Unless there another

payment

agreement credit between agency client price trip does include local tourist taxes will have paid destination  PRICE ALTERATION prices shown

program

based costs services exchange rates force

time printing this program therefore subject
changes increase reduction prices resulting from changes transport fuel costs taxes rates exchange rate fluctuations increase
question
exceeds total price package provisions clause "CHANGES CARRIED AGENCY" shall apply
case
reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler
will

justified REFUNDS After commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers

Failure provide services foreseen travel program causes attributable organizing agency possible replace them with other equivalent ones gives Traveler right reimbursed difference

between
price services provided those actually
provided

 TERMINATION CONTRACT TRAVELER traveler free give trip times

before start

trip Such

termination implies that liable payment

charges incurred commencing performance contract withdrawal less redeployment services cost savings Where applicable Traveler shall reimbursed difference between amount

paid amounts referred above present situation reimbursement will made

less termination
within maximum days after termination travel contract traveler also entitled terminate travel
contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination

immediate vicinity that substantially affect performance travel contract passengers destination termination travel

contract
this situation only gives traveler right
full repayment
payments made RESPONSABILITY travel
tourism agency responsible

correct execution travel services included travel contract case package travel travel tourism agencies

responsible Travelers even
services performed

third parties without prejudice right return under general

terms applicable Organizing travel tourism agencies

respond jointly with retail agencies case package travel other travel services travel tourism agency responsible correct issuance accommodation transportation

certificates also wrong choice service providers these have been suggested traveler travel tourism agency

that acts intermediaries sales reservations services separated

travel responsible errors emission
respective titles even cases technical deficiencies systems allocations that imputable them travel tourism agency

shall liable errors technical deficiencies reservation system attributable agreed

book organized trip travel services which

part related travel errors made during booking

process travel tourism agency responsible errors reservation that
attributable traveler

caused unavoidable exceptional

circumstances ASSISTANCE event difficulties
traveler when reasons beyond control unable complete package travel tourism agency shall provide following assistance: provision

adequate information health services local authorities consular

assistance; Assisting traveler conduct distance communications finding

alternative travel solutions difficulty which

request assistance based

been deliberately negligently
caused traveler travel tourism agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return

travel tour operator responsible ensuring necessary accommodation costs possible equivalent category period more than three nights traveler retail travel tourism

agency shall
jointly severally liable obligation question subject right recourse general terms applicable above cost limitation does apply persons with reduced mobility their accompanying persons pregnant women unaccompanied children persons requiring specific
medical care provided that travel tourism
specific needs

least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective

operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this

program

arising from obligations assumed

guaranteed
civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand

euros accordance with

legislation

force liability travel agent sells this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force

agency
also offers sale insurance that purchased depending trip guarantee

assistance situations cancellation expenses

prices mentioned this program

reflect provisions 221/85 July margin VALIDITY
This program valid during period travel NOTES: These general conditions supplemented other specific conditions provided
that

they duly agreed parties categories hotels cruises

presented this

brochure follow quality standards host country changed similar ones

when reasons

beyond control agency possible

maintain confirm existing reservation agency obliged inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time respective country according schedules respective airlines date printing

this program therefore subject change HOTELS APARTMENTS: Apartments case
accommodation hired

apartment responsibility Traveler inform number people will occupy apartment there more people than booked apartments

refuse entry Hotels price shown person based double occupancy hotels have triple room rule there extra that same quality rooms equipped with beds double triple only consist those beds list hotels apartments contained programs indicative well their category which meets local criteria classifications whose criteria sometimes different from those used
Portugal

MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel after first

meal service will breakfast next last unless there possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last service rule binding rooms used from arrival must left free until noon departure apartments entrance generally verified arrival should

left free until 10am departure
SPECIAL CONDITIONS

CHILDREN: Given diversity conditions applied children destination supplier recommended

always question special conditions that applied trip question ATTACHMENT Part Standardized form organized travel contracts possible hyperlinks proposed combination services

organized journey

within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible
correct execution whole trip
addition required Tropical Travel Agency protection reimburse payments have
made

transportation included package

ensure your repatriation declared More information main rights under current Decree
turitropical

Terms present program information document which these general conditions inserted forming integral

part constituting absence autonomous document travel contract
This information binding
agency unless cumulatively:
program

expressly provides; Changes insignificant; information change provided traveler durable medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program corresponding standard information

sheets

particular conditions contained travel documentation provided Traveler moment booking trip

constitute travel contract that binds parties

ORGANIZATION organization trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock

100 000

registered Commercial Registry

Office Paços Ferreira

under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism With headquarters Tenente Leonardo Meireles

Paços Ferreira

Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços

Ferreira

under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time

registration
traveler must deposit price service paying remaining days before start service registration takes place days less from date commencement
service total price service must
paid upon

registration travel agency reserves right cancel

registration whose payment
been

made under conditions mentioned above reservations conditional upon obtaining part suppliers

confirmation services

INFORMATION ACCORDING
BILL N 144/2015 OF

SEPTEMBER: accordance with 144/2015 September amended hereby inform that

Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission

turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated

travel agency organizer retailer writing other appropriate form soon

such discontinuance occurs without

undue

delay right

present claims

purpose price reduction compensation lack conformity travel services included package travels within period years LUGGAGE: agency responsible baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international

transport case damage luggage complaint must made

writing carrier

immediately after verification damage maximum days from delivery

case
delay delivery luggage claim must made within days from date delivery filing such complaint shall essential basis triggering liability travel agent over entity providing service LIMITS
liability
agency shall limited maximum
amount service

providers under Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case maritime transport liability

travel agents respect their Travelers provision transport services accommodation where appropriate maritime transport undertakings case damage resulting from intent negligence shall limited following amounts: 441 436 case death personal
injury; 7 881 event total partial loss luggage damage 31 424 event loss motor vehicle
including luggage contained therein; 10 375
event loss
baggage accompanied contained motor vehicle;

1 097 damage luggage result damage motor vehicle

Where exists responsibility travel tourism agencies deterioration

destruction subtraction

luggage other articles tourist accommodation

establishments
while Traveler staying
there following limits: overall; article;

value declared Traveler articles deposited custody tourist accommodation establishment agency's liability personal damages contractually limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel agency each change

names dates type apartment room travel

will charged expenses according information
provided travel agency Acceptance

such changes depends acceptance respective

suppliers DOCUMENTATION traveler must have good order personal family documentation identity card military documentation authorization minors visas certificate vaccines others that required agency declines responsibility refusing grant visas admitting travelers foreign country; being still Traveler's account
costs that such situation

entails Travel European Union: Travelers irrespective travel within European Union must holders respective civil

identification

document Passport Citizen's Card obtain medical assistance they must holders respective European Health Insurance Card; Nationals countries should consult specific

information documentation necessary
travel embassies consulates countries origin; Travel outside European Union: Travelers irrespective traveling outside European
Union
must have their passport visa necessary
obtain such information from

agency time booking Nationals countries should consult specific information documentation necessary

travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER
suppliers travel
question allow whenever

Traveler registered particular trip wishes change registration another trip same with departure from

different
date other change must above mentioned

rate changeover costs However when change takes place days less advance departure date trip which Traveler registered service providers accept change subject expenses charges "Termination Contract Traveler"

clause After start trip

requested change
services contracted reasons attributable agency extension nights
stay change flight prices tourist services

correspond those

published
brochure that motivated hiring
APPLICATION
REGISTRATION CONTRACTUAL POSITION traveler
transfer
position replaced another person fulfills conditions required package provided that informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance additional charges charges costs

arising from assignment which shall duly

informed

verified travel tourism agency

CHANGES
MADE AGENCY Whenever
prior commencement travel travel tourism agency obliged change significantly principal characteristics travel services fails meet special requirements requested
Traveler;

proposing increase

price

package travel more than

traveler within days: accept proposed amendment; Terminate contract without penalty being
refunded
amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler reply within time limit fixed
travel agency

shall imply

tacit

acceptance proposed change cancellation

trip

with application respective termination fees provided above clause TERMINATION

AGREEMENT AGENCY

When trip dependent minimum number participants Agency reserves

right cancel package number participants reached less than minimum

these cases traveler will informed writing cancellation within: days

before

commencement package

case journeys lasting

more than

days; days before commencement trip case trips
lasting from
days; hours before commencement package case journeys
less than days Prior commencement travel travel tourism agency also terminate contract prevented from performing contract unavoidable
exceptional
circumstances termination travel contract agency above terms only grants traveler right full repayment payments made within maximum days after termination travel contract  PRICE TRIP Payment methods price trip should paid follows: upon reservation; days prior travel date; Unless

there another payment agreement

credit between agency client

price trip
does include local tourist taxes will have paid destination  PRICE ALTERATION prices shown program based costs services exchange rates force time printing this
program therefore

subject changes

increase
reduction prices resulting from changes transport fuel costs taxes rates exchange
rate fluctuations increase question exceeds total price package provisions
clause "CHANGES

CARRIED AGENCY" shall apply case reduction

price travel agency tourism reserves right
deduct reimbursement make traveler corresponding administrative expenses that request

traveler will justified REFUNDS After commencement trip refund services used

Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable organizing agency possible replace them with other
equivalent ones

gives Traveler right reimbursed difference between price services provided those actually provided TERMINATION CONTRACT TRAVELER traveler free give trip times before start trip Such termination

implies that liable payment
charges incurred commencing performance contract withdrawal less redeployment services cost savings Where applicable

Traveler shall reimbursed difference between amount paid

amounts referred above present situation reimbursement will

made less termination within maximum days after termination travel contract traveler also entitled terminate travel contract prior

commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract passengers destination termination travel contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency responsible correct execution travel services included travel

contract case package travel travel tourism agencies responsible Travelers even services performed third parties without prejudice right return under general terms applicable Organizing

travel tourism agencies respond jointly with retail agencies case package travel other travel services

travel tourism agency responsible correct issuance accommodation transportation certificates

also wrong

choice service providers these have been suggested traveler

travel tourism

agency that

acts

intermediaries sales reservations services separated travel

responsible errors emission

respective titles even cases technical deficiencies systems allocations that imputable them travel tourism agency shall liable errors technical deficiencies reservation system attributable agreed book
organized trip

travel services which part

related travel errors

made during
booking process travel tourism
agency responsible

errors reservation that attributable

traveler

caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when

reasons
beyond control unable complete package travel tourism agency shall provide following assistance: provision adequate information health services local authorities consular assistance; Assisting
traveler
conduct distance communications

finding alternative travel solutions difficulty which request assistance based

been deliberately negligently caused traveler travel tourism agency charge amount costs incurred traveler rendering such assistance

unavoidable exceptional circumstances

traveler unable return travel tour operator

responsible ensuring

necessary accommodation costs possible equivalent

category
period more
than
three nights traveler retail travel tourism agency shall jointly severally liable obligation question

subject right recourse general terms

applicable above cost limitation does apply persons
with reduced mobility their accompanying persons pregnant women unaccompanied children persons
requiring specific medical care
provided that travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel tourism agency

traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this

program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros

Company policy number

095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent sells this program arising from obligations assumed guaranteed civil

liability

insurance Liberty Seguros policy number

095/00932291/001 amount
75 000
seventy five thousand euros accordance with legislation force agency also offers sale insurance that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program reflect provisions 221/85 July margin VALIDITY

This program valid during period travel NOTES: These general conditions supplemented other specific conditions provided that they

duly agreed parties categories hotels cruises presented this brochure follow quality standards host country changed similar ones

when

reasons beyond control agency

possible
maintain confirm existing reservation agency obliged inform

Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time

respective country according schedules respective

airlines date printing this program therefore

subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler

inform

number people will occupy

apartment there more people than booked apartments refuse entry Hotels price shown person based double occupancy hotels have triple room rule there extra that same quality rooms equipped with

beds double triple only consist those beds list hotels

apartments contained programs indicative well their category which meets

local criteria

classifications whose criteria sometimes different from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel

after first

meal service will breakfast next last unless there

possibility late check

last service hotel will breakfast SCHEDULE ENTRY EXIT: hours

entrance exit first
last will defined according first last service rule binding rooms used from arrival must

left free until noon

departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always question special conditions that applied trip question ATTACHMENT Part Standardized form organized travel contracts
possible
hyperlinks proposed combination services organized journey within meaning legislation force will therefore benefit
from
travel package rights Tropical Travel Tourism Agency

responsible correct execution whole trip addition required Tropical Travel Agency protection reimburse

payments have made transportation included package ensure your repatriation declared More information main rights
under

current Decree turitropical +351

geral@turitropical Private Access About Featured Leisure Travel

City
Breaks Long Distance Trips Honeymoon Beaches Getaways Tailor
Made Experiences

Corporate Travel Incoming Contacts Terms present program information document which these general conditions inserted

forming

integral part constituting absence autonomous document travel contract

This information

binding agency unless cumulatively: program expressly provides; Changes insignificant; information change provided traveler durable medium; These general conditions comply

with

provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program corresponding standard

information

sheets particular conditions contained travel documentation

provided
Traveler moment booking trip constitute travel contract that binds

parties ORGANIZATION

organization trips included this brochure Tropical Travel Agency Located Tenente

Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered

Commercial
Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical
Travel

Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry

Office Paços
Ferreira under number

00740/920123 with

RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must

deposit
price service paying remaining
days before

start service registration takes place days less from date commencement

service
total price service
must
paid upon registration travel agency reserves right cancel registration whose payment been

made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following Alternative Dispute Resolution Entities: Provider

Client Travel Tourism
Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution
travel service included package travel contract must communicated travel agency organizer

retailer writing other appropriate form

soon
such discontinuance occurs
without undue delay right
present claims purpose price reduction compensation lack conformity travel services included package travels within period years LUGGAGE:

agency responsible baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case

damage luggage complaint must made writing
carrier

immediately after verification damage

maximum

days from delivery case delay delivery luggage claim must made within

days from
date delivery filing such complaint shall essential basis triggering liability travel agent over entity providing service LIMITS

liability agency

shall limited maximum amount service providers under Montreal

Convention
1999 International Carriage Berne Convention 1961 Rail Transport case maritime transport liability travel agents respect

their Travelers provision transport services accommodation where appropriate maritime transport undertakings case

damage resulting from intent negligence shall limited following amounts: 441 436 case death

personal

injury; 7 881 event total partial loss luggage damage 31 424

event loss motor vehicle including luggage contained therein; 10 375

event loss baggage

accompanied contained
motor vehicle; 1 097 damage luggage result damage
motor vehicle

Where exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist

accommodation establishments
while Traveler staying there following limits: overall;

article; value declared Traveler articles deposited

custody tourist accommodation establishment agency's

liability personal damages contractually limited amount corresponding three times price service sold

RESERVATION
AMENDMENT EXPENSES each reservation

will charged expenses

according

information provided travel

agency each
change names dates type apartment room travel

will charged expenses according information

provided travel agency Acceptance such changes

depends acceptance respective suppliers DOCUMENTATION traveler must have

good

order personal family documentation identity card military documentation authorization minors visas certificate vaccines others that required agency declines

responsibility

refusing grant visas admitting travelers foreign country; being still Traveler's account costs that such situation

entails Travel European Union: Travelers irrespective travel
within European
Union must holders respective civil
identification document Passport Citizen's Card obtain medical assistance they must holders respective European Health
Insurance Card; Nationals countries should

consult specific information documentation necessary travel embassies consulates

countries origin; Travel outside European

Union: Travelers irrespective traveling

outside

European Union must have their passport

visa

necessary obtain such information

from agency time

booking

Nationals countries

should consult specific

information documentation necessary
travel embassies consulates

countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow

whenever Traveler registered particular trip wishes change registration another trip same with departure from different date other change must above mentioned rate changeover costs However when change takes place days less advance departure date trip

which Traveler

registered service providers accept change subject expenses charges "Termination Contract Traveler" clause After start trip requested change services contracted

reasons attributable agency extension

nights stay change flight prices tourist services

correspond those published

brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced

another person fulfills conditions

required

package provided that informs travel tourism agency writing

seven

consecutive days before scheduled

date game

transferor transferee shall jointly severally

liable

payment outstanding

balance

additional charges charges costs arising from assignment which shall duly informed verified travel tourism agency CHANGES

MADE
AGENCY Whenever prior commencement travel travel tourism
agency obliged change

significantly principal

characteristics
travel services fails meet special requirements
requested Traveler; proposing increase

price package travel more than

traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts

paid;
Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler
reply within

time limit fixed travel agency shall imply tacit acceptance proposed change cancellation

trip
with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip

dependent minimum

number participants Agency reserves right cancel package number participants reached less than minimum these cases traveler will informed writing cancellation within: days before commencement package case journeys lasting more than days; days before commencement trip case trips lasting from days; hours before commencement package

case journeys

less than days Prior commencement travel travel

tourism agency also terminate contract prevented from performing contract
unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right
full repayment payments made within maximum days

after termination

travel contract  PRICE TRIP
Payment

methods price trip should paid follows: upon reservation; days prior travel date; Unless there another payment agreement credit between agency client price trip does include local tourist taxes will have paid destination  PRICE ALTERATION prices shown program based costs services exchange rates

force

time printing this program therefore subject changes increase reduction prices

resulting from changes

transport fuel

costs taxes rates exchange rate fluctuations

increase question exceeds total

price package provisions

clause "CHANGES CARRIED
AGENCY"

shall apply case reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified REFUNDS After

commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable organizing agency possible

replace them with other equivalent
ones gives Traveler

right reimbursed difference

between price services provided
those actually provided
TERMINATION CONTRACT
TRAVELER traveler free give trip times before
start trip
Such termination implies that

liable payment charges incurred commencing performance contract withdrawal less redeployment services cost savings Where applicable Traveler

shall reimbursed difference between
amount paid amounts referred above present situation reimbursement
will made less
termination

within maximum days after termination travel contract traveler also entitled terminate travel contract prior commencement travel contract without paying termination

there unavoidable
exceptional circumstances place destination immediate
vicinity
that substantially affect performance travel contract
passengers

destination termination

travel

contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism

agency responsible correct execution travel services included travel contract case package travel travel tourism agencies responsible

Travelers even services
performed third
parties
without prejudice right return under general terms
applicable

Organizing travel tourism agencies respond jointly with retail agencies case package travel other travel services travel tourism agency responsible correct issuance accommodation transportation certificates also wrong choice service

providers

these have been suggested

traveler travel tourism agency that acts

intermediaries sales reservations services separated travel responsible errors emission respective titles even cases technical deficiencies systems allocations that imputable them travel tourism agency shall liable errors technical deficiencies reservation system attributable agreed book organized trip travel
services which part
related travel errors made during booking process travel tourism agency responsible errors reservation that attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond control unable complete package travel tourism agency shall provide following assistance: provision adequate information health services local authorities consular assistance; Assisting traveler conduct distance communications finding alternative travel solutions difficulty which request assistance based

been deliberately negligently caused traveler

travel

tourism agency charge amount costs

incurred traveler rendering

such assistance unavoidable exceptional circumstances traveler

unable

return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category period more

than three

nights traveler retail travel

tourism agency shall jointly severally liable obligation question subject right recourse general terms applicable above cost limitation does apply persons with reduced mobility their accompanying persons pregnant women unaccompanied children persons requiring specific medical care provided that travel tourism specific needs least hours before start package INSOLVENCY event insolvency
travel tourism agency traveler

resort Travel Tourism

Guarantee Fund must resort Turismo Portugal entity

responsible respective operation:

Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance

with legislation force liability travel
agent sells this program arising

from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force agency also offers

sale insurance that purchased depending trip guarantee assistance situations cancellation expenses

prices
mentioned this program reflect provisions 221/85 July margin VALIDITY This program valid during period travel

NOTES: These general conditions supplemented other specific conditions provided that they duly agreed parties categories hotels cruises presented this brochure follow quality standards

host country changed similar ones when reasons beyond control agency possible maintain confirm existing reservation agency obliged inform Traveler soon
knowledge

thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE:

departure arrival times

indicated local time respective country according schedules respective airlines date printing this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility

Traveler inform number

people will occupy apartment there more people than booked apartments refuse entry Hotels price shown

person based double

occupancy hotels have triple room rule there extra that same quality rooms equipped

with beds double triple only

consist

those beds

list hotels apartments contained programs indicative well their category which meets
local
criteria classifications whose criteria sometimes

different from those used Portugal MEALS: Unless stated otherwise prices shown Half

Board Full Board

supplements include

beverages arrival hotel after first

meal service will breakfast next last unless there possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT:

hours entrance exit first last will defined according first last

service rule binding rooms used from

arrival must

left free until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always question

special conditions that applied trip question ATTACHMENT Part Standardized

form organized travel contracts possible

hyperlinks proposed

combination services organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible

correct execution whole trip addition
required Tropical Travel Agency protection reimburse payments have made

transportation included package ensure your repatriation declared More information

main rights under current Decree turitropical TROPICAL About Contacts Private Access Remove Email from Mailing

List NAVIGATION Featured Tailor Made Experiences Incoming Corporate MORE INFO Privacy Policy Terms Contacts Electronic Complaint Book

SOCIAL NETWORKS Facebook Twitter

LinkedIn compliance with 144/2015 inform that resolution consumer disputes should contact

arbitration committee
Turismo Portugal turismodeportugal Tropical Travel Tourism Agency RNAVT 2016 Social PT 502691140 Enrolled Paços Ferreira 00740/920123 2019 Tropical desenvolvido BYDAS present program information document which these general conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless
cumulatively: The

program expressly Turitropical Travel Agency Paços Ferreira Paredes travel agency Travel agency Penafiel Travel tourism vacations

beaches
Algarve hotels Terms Turitropical present program information document which
these general conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless cumulatively: program expressly provides;Changes insignificant;The information change provided traveler durable medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related

Travel Service contained this program corresponding standard information sheets particular conditions contained travel documentation provided Traveler moment booking trip constitute travel

contract that binds parties ORGANIZATION
organization

trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira

Taxpayer

502691140 with capital stock

100 000 registered Commercial Registry

Office Paços

Ferreira under

00740/920123 with RNAVT 2016 telephone

email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered
Commercial Registry Office Paços Ferreira under

number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying remaining

days before start service

registration takes place days

less

from date commencement service total price service must paid upon registration travel agency reserves right cancel registration whose payment been

made under
conditions mentioned
above reservations
conditional upon obtaining part suppliers confirmation services INFORMATION
ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following Alternative
Dispute Resolution Entities:

Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract

must

communicated travel

agency organizer

retailer writing other appropriate form soon such discontinuance occurs without

undue delay right present

claims purpose price reduction compensation lack conformity travel services included package

travels within

period years LUGGAGE: agency

responsible baggage legal terms; Traveler obligation complain entity

providing services moment subtraction deterioration destruction luggage international transport case damage luggage complaint must made writing carrier

immediately
after verification damage maximum days from delivery case delay delivery luggage claim must made within days from date delivery filing such complaint shall essential basis

triggering liability travel agent over entity providing service

LIMITS liability agency shall limited maximum
amount
service providers under Montreal Convention
1999
International Carriage Berne Convention 1961 Rail Transport case maritime transport liability travel agents
respect their

Travelers provision transport services accommodation where appropriate maritime

transport undertakings case damage
resulting from intent negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss
luggage
damage 31 424 event loss motor vehicle including luggage contained therein;d 10 375 event loss baggage accompanied contained motor

vehicle; 1 097 damage luggage result damage motor vehicle Where

exists responsibility travel

tourism agencies

deterioration destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying there following limits: overall; article; value declared Traveler articles deposited

custody

tourist accommodation establishment agency's

liability personal damages contractually limited amount corresponding three times

price service

sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel agency each change names dates type apartment room travel will charged expenses according information provided travel agency Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal family documentation identity card
military documentation authorization minors

visas certificate vaccines others

that required agency declines responsibility refusing grant

visas

admitting travelers foreign country;

being still

Traveler's account costs that such situation entails Travel European Union: Travelers irrespective

travel within European
Union must holders respective civil identification
document Passport Citizen's Card obtain medical assistance they must holders respective European Health Insurance Card; Nationals countries should consult specific

information documentation necessary travel embassies consulates countries origin;

Travel

outside European Union:

Travelers irrespective traveling outside European Union must have their passport visa necessary obtain such information from
agency time booking Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin;
 CHANGES REQUESTED TRAVELER

suppliers travel question allow whenever Traveler registered particular trip wishes

change registration another trip same with

departure from different date

other change must

above mentioned rate changeover costs However when change takes

place

days less

advance
departure date trip which Traveler registered service providers accept change subject expenses charges "Termination Contract Traveler" clause After start trip requested change services
contracted
reasons attributable agency extension nights stay

change flight prices tourist services correspond those published brochure that motivated hiring  APPLICATION REGISTRATION CONTRACTUAL

POSITION

traveler transfer position replaced another person fulfills conditions required package provided that informs travel tourism agency writing

seven consecutive days

before scheduled date
game transferor transferee shall jointly

severally liable

payment
outstanding balance additional

charges charges

costs arising
from assignment which shall duly informed verified travel tourism

agency CHANGES MADE AGENCY Whenever prior commencement travel travel tourism agency obliged change significantly principal characteristics travel services fails meet special requirements requested Traveler; proposing increase price package

travel more

than traveler within days: accept proposed amendment; Terminate contract without penalty

being

refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler

reply within time limit fixed travel agency

shall
imply tacit

acceptance proposed change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number

participants Agency reserves right cancel

package number participants reached less than minimum

these cases traveler will informed writing cancellation within: days before
commencement package

case journeys lasting more than days; days before

commencement trip case trips lasting from days;

hours before commencement package case journeys less
than days Prior
commencement travel travel tourism agency also terminate contract prevented from performing contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right full repayment payments made within maximum days after termination travel

contract  PRICE TRIP Payment

methods price
trip should paid follows: upon reservation; days prior

travel date; Unless there another payment

agreement credit between agency client

price

trip does

include local
tourist taxes will have paid destination  PRICE ALTERATION prices shown program based costs services exchange

rates force time printing this program therefore

subject changes increase reduction prices resulting from

changes transport fuel costs taxes
rates
exchange rate fluctuations increase question exceeds

total price package provisions clause "CHANGES CARRIED AGENCY" shall apply case reduction price

travel agency tourism reserves right deduct reimbursement make

traveler

corresponding administrative expenses that request traveler

will justified REFUNDS After commencement trip refund

services used

Traveler force majeure cause attributable Traveler unless refunded

respective suppliers

Failure provide services foreseen travel

program causes

attributable organizing agency possible

replace them with other equivalent ones gives Traveler right reimbursed difference between price services provided those actually provided  TERMINATION CONTRACT TRAVELER traveler free give trip times before

start trip Such termination

implies that liable payment

charges incurred commencing performance

contract withdrawal less

redeployment services cost savings Where

applicable Traveler

shall reimbursed

difference between amount paid amounts referred above present situation reimbursement will made less termination within maximum days after termination travel contract

traveler also

entitled terminate travel contract prior commencement

travel contract without paying termination there unavoidable exceptional circumstances place
destination
immediate vicinity that substantially affect performance travel
contract passengers
destination termination travel contract
this situation

only gives traveler

right full

repayment payments made RESPONSABILITY

travel tourism agency

responsible correct execution travel services included

travel contract case package travel travel tourism agencies responsible Travelers

even services
performed third parties without prejudice right return

under general

terms

applicable Organizing

travel tourism agencies

respond jointly with retail agencies case package travel other travel services travel tourism agency responsible correct issuance accommodation transportation certificates also wrong

choice service providers these have been suggested traveler travel tourism agency that acts

intermediaries sales

reservations services separated travel responsible errors emission
respective titles even

cases technical deficiencies systems allocations that imputable them travel tourism

agency shall
liable errors technical
deficiencies reservation
system

attributable agreed book organized trip travel

services which
part related travel errors made during booking process
travel
tourism agency responsible errors reservation that attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond

control unable complete package travel tourism agency shall provide following

assistance: provision adequate information health

services
local authorities consular assistance; Assisting traveler conduct distance communications finding alternative travel solutions difficulty which request assistance based been deliberately negligently caused traveler travel tourism agency charge amount costs incurred traveler rendering such assistance unavoidable

exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category

period

more than three nights traveler retail

travel tourism agency

shall jointly severally

liable obligation question subject
right
recourse general terms applicable above cost limitation does apply persons with reduced mobility
their accompanying persons
pregnant women
unaccompanied children

persons requiring specific medical care provided that travel tourism specific needs least hours before start package

INSOLVENCY event insolvency travel
tourism agency traveler resort
Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal
Ivone
Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising from obligations

assumed guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount

75 000
seventy five thousand euros accordance with legislation force liability travel agent sells

this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number

095/00932291/001

amount 75 000 seventy five thousand euros accordance with legislation force

agency

also offers sale insurance that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program reflect provisions 221/85 July margin VALIDITY This program valid during period travel NOTES: These general conditions supplemented other specific conditions provided that they duly agreed parties categories hotels cruises presented this brochure follow quality

standards host country changed similar ones when reasons beyond control agency possible maintain

confirm existing reservation agency obliged inform Traveler

soon

knowledge thereof GENERAL

INFORMATION: HOURS

ARRIVAL DEPARTURE: departure arrival

times indicated
local time respective country according schedules
respective

airlines date printing this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired

apartment

responsibility Traveler inform number people will

occupy apartment there more people than booked apartments

refuse entry Hotels price shown person based double occupancy hotels have triple room rule there extra that same quality rooms equipped with beds

double triple
only consist
those
beds list
hotels
apartments contained programs indicative
well their
category which meets local
criteria classifications whose criteria sometimes different from
those used Portugal MEALS: Unless stated otherwise prices shown Half Board
Full Board supplements include beverages arrival hotel after first meal service will breakfast
next last unless there

possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last

service rule

binding rooms used from arrival must left free until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity
conditions

applied children destination supplier recommended always question special conditions that applied trip

question ATTACHMENT

Part Standardized form organized travel contracts possible hyperlinks proposed combination

services organized
journey within
meaning legislation force
will

therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution whole

trip addition required

Tropical Travel Agency protection reimburse payments have made transportation included package ensure your repatriation

declared

More information main rights under current Decree turitropical

Terms present program information document which

these general conditions inserted forming

integral part constituting absence autonomous document

travel contract This information

binding agency unless cumulatively:
program expressly provides; Changes insignificant; information change provided traveler

durable medium; These general conditions comply

with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service

contained

this program corresponding standard information sheets particular conditions contained travel documentation provided Traveler moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips

included this brochure Tropical Travel
Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock
100 000 registered Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company
Tropical

Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock

100 000 registered Commercial
Registry Office

Paços Ferreira under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time registration

traveler

must deposit price service paying remaining days before start service registration takes place days less from date commencement service total price service must paid upon registration travel agency reserves

right

cancel registration whose payment been made under conditions mentioned above reservations conditional upon

obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies

provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer retailer

writing other appropriate
form soon such discontinuance occurs
without undue

delay right present claims purpose price reduction compensation lack

conformity travel

services included package travels

within period years LUGGAGE: agency
responsible baggage

legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case damage luggage complaint must made writing carrier immediately after verification damage maximum days from delivery case delay delivery luggage claim must made within

days

from date delivery filing such complaint

shall essential basis triggering liability travel agent over entity providing service LIMITS liability agency shall limited maximum amount service providers under Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case maritime transport liability travel agents respect

their Travelers

provision transport

services accommodation where appropriate maritime transport undertakings case damage resulting from intent negligence
shall
limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss luggage damage 31 424 event loss motor vehicle including luggage contained therein; 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage motor vehicle
Where exists

responsibility travel tourism agencies deterioration

destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying there following limits: overall; article; value declared Traveler articles deposited custody tourist accommodation establishment

agency's liability personal damages contractually limited amount corresponding three times price service sold
RESERVATION

AMENDMENT EXPENSES

each reservation will charged expenses according information provided travel agency each change names dates type apartment room travel will

charged expenses according information provided

travel agency Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal family documentation identity card military documentation authorization minors visas certificate vaccines others that required agency

declines responsibility

refusing

grant visas admitting travelers foreign

country;

being still Traveler's account costs that such situation entails Travel European

Union: Travelers

irrespective travel within European Union must holders respective civil identification document Passport Citizen's Card obtain medical assistance they must holders respective

European Health Insurance Card; Nationals countries

should

consult specific information documentation

necessary
travel embassies consulates

countries origin; Travel outside European Union: Travelers irrespective traveling outside European Union

must have their passport visa necessary obtain such information from agency time booking Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes
change registration another trip

same with departure from different date other change

must above mentioned
rate
changeover costs However
when change

takes place days less advance departure date trip which Traveler registered service providers accept change subject expenses

charges "Termination Contract Traveler" clause

After start trip requested change services

contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those published brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another

person fulfills conditions required package provided that informs travel tourism agency writing seven consecutive days before

scheduled date game transferor

transferee shall jointly

severally liable payment outstanding

balance additional
charges charges costs arising from assignment which shall duly informed verified

travel tourism agency CHANGES MADE AGENCY Whenever prior

commencement travel

travel tourism agency obliged change significantly principal

characteristics travel services fails
meet special requirements
requested Traveler; proposing increase
price
package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty
being

refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case

difference
price Failure traveler reply within
time limit

fixed travel agency shall imply tacit acceptance proposed change cancellation trip with application respective termination fees provided above

clause TERMINATION AGREEMENT AGENCY When trip

dependent minimum

number participants Agency

reserves right

cancel package number participants reached less

than minimum these cases traveler

will informed writing

cancellation within: days before commencement package case journeys lasting more than days; days before commencement trip case trips lasting from days; hours before commencement package case journeys less than days Prior commencement travel travel

tourism agency also terminate contract prevented from performing

contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler
right full
repayment payments made within maximum
days

after termination travel contract  PRICE TRIP Payment methods price

trip
should paid follows: upon reservation; days prior travel

date; Unless there another payment agreement credit between agency client price trip does include local tourist taxes will have paid destination  PRICE ALTERATION

prices
shown program based costs services exchange rates force time printing this program therefore
subject changes increase reduction prices resulting from changes transport fuel costs taxes rates
exchange rate fluctuations increase question exceeds total price package provisions clause "CHANGES CARRIED AGENCY" shall apply case reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will

justified REFUNDS After commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers

Failure provide services foreseen travel program causes attributable organizing agency possible replace them with other equivalent ones gives Traveler right

reimbursed difference between price services provided those actually provided TERMINATION CONTRACT TRAVELER traveler free give trip times before start trip Such termination implies that liable

payment charges incurred commencing performance contract

withdrawal less redeployment services cost savings

Where applicable Traveler shall reimbursed difference
between

amount paid amounts referred above present

situation reimbursement will made less termination within maximum

days

after termination travel contract traveler also entitled terminate travel contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract passengers destination termination travel contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency responsible correct execution travel services included travel contract case package travel travel

tourism agencies responsible Travelers
even services performed third parties without prejudice
right return
under general terms

applicable Organizing travel tourism agencies respond jointly with retail agencies case package travel other travel services travel

tourism agency responsible correct issuance accommodation transportation certificates also wrong choice service providers these

have been

suggested traveler travel tourism agency that acts

intermediaries
sales reservations services separated travel responsible errors emission respective titles even cases technical deficiencies systems allocations that imputable them travel tourism agency shall liable errors technical deficiencies reservation system attributable
agreed

book organized

trip travel
services which part related travel errors made during booking process travel
tourism agency responsible errors reservation

that attributable traveler caused

unavoidable exceptional
circumstances

ASSISTANCE event difficulties traveler when reasons beyond control unable complete

package

travel tourism agency shall

provide

following assistance: provision adequate information health services local authorities consular

assistance; Assisting traveler conduct distance communications finding alternative travel solutions difficulty which request assistance based been deliberately negligently caused traveler travel tourism agency charge amount costs

incurred traveler
rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary

accommodation costs possible equivalent category period more than three nights traveler retail travel tourism

agency shall jointly severally

liable obligation question subject right recourse general terms applicable above

cost limitation does apply persons with

reduced mobility their accompanying persons pregnant women

unaccompanied children persons requiring specific medical care

provided that travel tourism specific
needs least

hours before start

package INSOLVENCY event insolvency travel

tourism agency traveler resort

Travel Tourism Guarantee Fund must resort Turismo

Portugal
entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising from obligations assumed guaranteed civil liability insurance
Liberty
Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance

with legislation force liability travel agent sells this program arising from

obligations
assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001
amount
75 000 seventy five thousand
euros

accordance with legislation force agency also offers

sale insurance that

purchased depending

trip

guarantee assistance situations cancellation

expenses prices

mentioned this program reflect provisions 221/85 July margin VALIDITY This program valid during

period travel

NOTES: These general conditions supplemented other specific conditions provided that they duly agreed parties categories hotels

cruises presented
this brochure follow quality
standards host
country changed similar ones when reasons beyond control agency possible maintain confirm existing reservation agency obliged inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time respective country according schedules respective airlines

date printing this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler inform number people will occupy apartment there more people than booked apartments refuse entry Hotels price shown

person based

double occupancy hotels

have triple room rule

there
extra that
same quality

rooms equipped with beds double triple only consist those

beds list

hotels apartments contained

programs indicative well their category
which meets local criteria

classifications whose criteria sometimes different from those used Portugal MEALS: Unless stated otherwise

prices

shown Half Board

Full Board supplements include beverages

arrival hotel after first

meal service

will breakfast next last unless there

possibility
late check last service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last
service
rule binding rooms used from arrival must left free until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity
conditions

applied children destination supplier recommended always question special conditions that applied trip

question ATTACHMENT

Part Standardized form organized travel contracts possible hyperlinks proposed

combination services organized journey within meaning legislation force will therefore

benefit from travel package rights Tropical Travel Tourism

Agency responsible correct execution whole trip addition
required Tropical Travel Agency protection
reimburse
payments have made transportation included package ensure
your repatriation declared More
information main rights under current Decree turitropical +351 geral@turitropical Private Access About
Featured
Leisure Travel City Breaks Long Distance Trips Honeymoon

Beaches Getaways Tailor Made Experiences Corporate Travel Incoming Contacts Terms present program information document which these general conditions inserted forming integral part constituting

absence autonomous

document travel

contract This information binding agency unless cumulatively: program expressly provides; Changes insignificant; information change provided traveler durable medium; These general

conditions comply with provisions Decree

17/2018
March General
Conditions object which

Organized Journey Related Travel

Service
contained this program corresponding standard information sheets particular conditions contained travel documentation provided Traveler moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips included this
brochure Tropical
Travel Agency Located Tenente

Leonardo Meireles Paços Ferreira Taxpayer 502691140

with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered

Commercial

Registry Office Paços Ferreira under number 00740/920123 with

RNAVT 2016 telephone email
geral@turitropical

 REGISTRATIONS time registration traveler must deposit price service paying remaining days before start service

registration takes place days less from date commencement service total price service must
paid upon

registration travel agency reserves right cancel registration whose payment been made under conditions mentioned above reservations conditional upon obtaining

part suppliers
confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015
September
amended hereby

inform that Traveler following Alternative Dispute Resolution Entities: Provider

Client Travel Tourism

Agencies provedorapavt com;
Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement

execution travel service included package travel contract must communicated travel agency organizer retailer writing other appropriate

form soon such discontinuance occurs without undue delay right present claims purpose price reduction compensation lack conformity travel services included package

travels within period years LUGGAGE: agency responsible baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case damage luggage complaint must made writing carrier immediately after verification damage maximum days

from delivery case delay delivery luggage claim

must made within days
from

date delivery filing

such complaint shall essential basis triggering liability
travel agent over
entity providing service

LIMITS liability agency shall limited maximum amount service

providers under Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case maritime transport liability travel agents respect their Travelers provision transport
services

accommodation where appropriate

maritime transport undertakings case damage resulting from intent negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss luggage
damage
31 424 event loss motor vehicle including luggage
contained
therein; 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result
damage motor

vehicle Where exists responsibility travel

tourism

agencies deterioration destruction subtraction luggage other articles tourist

accommodation

establishments while Traveler

staying there following limits: overall; article; value declared Traveler articles deposited custody tourist accommodation establishment
agency's liability personal damages contractually limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel agency each change

names dates type apartment room

travel

will charged

expenses according information

provided travel agency Acceptance such changes depends

acceptance respective suppliers DOCUMENTATION traveler must have good order personal family documentation

identity card military documentation authorization minors visas certificate vaccines
others

that required agency declines responsibility refusing grant visas admitting travelers foreign country; being still Traveler's account costs that such situation

entails Travel European Union: Travelers irrespective travel within European Union must holders respective civil identification

document Passport Citizen's Card obtain medical assistance they must
holders respective European
Health Insurance Card; Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; Travel
outside

European Union: Travelers irrespective traveling outside

European Union must

have their passport visa necessary obtain such information from agency time booking

Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; CHANGES

REQUESTED

TRAVELER suppliers travel question allow whenever Traveler

registered particular trip wishes change registration another trip

same
with departure from different date other change
must
above mentioned

rate changeover costs However when change takes place days less advance departure date trip which Traveler registered service providers accept change subject expenses charges "Termination Contract

Traveler" clause After start trip requested
change services contracted reasons attributable agency

extension nights stay

change

flight prices tourist services correspond those published brochure

that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced

another person
fulfills conditions required package provided that informs travel

tourism agency writing seven consecutive days before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance additional charges charges costs arising from assignment which shall duly informed verified travel tourism agency

CHANGES

MADE AGENCY Whenever

prior
commencement travel travel tourism agency obliged change significantly principal characteristics travel services fails meet special requirements

requested Traveler; proposing increase price package

travel more than traveler within

days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism

being refunded case difference price

Failure traveler reply
within time limit fixed
travel
agency shall imply tacit acceptance
proposed change cancellation

trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip

dependent minimum

number participants Agency reserves right cancel package number participants reached less

than

minimum these cases

traveler will informed writing cancellation within: days before commencement package case journeys lasting more than

days; days before commencement trip case
trips lasting from
days; hours before commencement package case journeys less than
days

Prior commencement travel travel tourism agency also terminate contract prevented from performing

contract

unavoidable exceptional circumstances termination travel contract agency

above terms only grants traveler right full repayment payments made
within

maximum days after termination travel contract  PRICE TRIP Payment methods price trip should paid follows: upon

reservation; days

prior travel date; Unless there another payment agreement credit between agency client price trip does include local tourist taxes will have paid destination  PRICE ALTERATION

prices shown program based costs services exchange rates force time printing this program

therefore subject changes increase reduction prices resulting from changes transport fuel costs taxes
rates exchange rate fluctuations
increase question

exceeds total price

package provisions clause "CHANGES CARRIED AGENCY" shall apply case reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified REFUNDS After commencement trip refund services used Traveler force majeure cause

attributable Traveler unless refunded

respective suppliers Failure provide services foreseen travel program causes

attributable organizing agency possible replace them with other equivalent ones gives Traveler right reimbursed difference between price services provided those actually provided TERMINATION CONTRACT TRAVELER
traveler free

give trip times before start trip Such termination implies that liable payment charges incurred commencing performance contract withdrawal less

redeployment

services cost savings Where applicable Traveler

shall reimbursed difference between amount

paid amounts referred

above present situation reimbursement will

made
less termination

within maximum days after termination travel contract traveler also entitled terminate travel contract prior commencement travel

contract without

paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract passengers destination termination travel contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency responsible correct execution

travel services included travel

contract case package travel

travel

tourism agencies responsible Travelers even services performed third

parties without prejudice right

return under

general terms applicable Organizing travel tourism agencies respond

jointly

with retail agencies case

package travel other travel services travel tourism agency responsible correct

issuance

accommodation transportation certificates also wrong choice service providers

these have
been

suggested traveler

travel tourism agency that acts intermediaries sales reservations services separated travel responsible

errors

emission respective titles

even cases technical deficiencies

systems allocations that imputable them travel tourism agency shall liable errors technical deficiencies reservation system attributable agreed book

organized trip
travel services which part related travel errors made during booking process travel tourism agency responsible errors reservation that attributable traveler caused
unavoidable exceptional
circumstances ASSISTANCE event difficulties traveler when reasons
beyond
control unable complete package travel tourism agency
shall provide following assistance: provision adequate information health services local authorities consular assistance; Assisting
traveler
conduct distance communications finding alternative travel solutions difficulty which request assistance based been
deliberately negligently caused traveler travel

tourism agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category period

more than three nights traveler retail travel tourism agency shall jointly severally liable obligation question subject right recourse general terms applicable above cost

limitation does apply persons with reduced

mobility their

accompanying persons pregnant women unaccompanied children persons requiring specific medical care provided that

travel
tourism specific needs least hours before start package INSOLVENCY
event insolvency travel tourism agency traveler
resort Travel
Tourism Guarantee Fund must resort Turismo
Portugal entity
responsible respective operation: Turismo Portugal Ivone Silva Lote
1050 Lisboa info@turismodeportugal  INSURANCE
liability travel agency organizing this program arising
from

obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy

number 095/00932291/001

amount 75 000 seventy five thousand euros accordance with legislation

force liability travel
agent sells this program arising from obligations

assumed guaranteed civil liability insurance Liberty Seguros policy

number 095/00932291/001 amount 75 000 seventy five thousand euros accordance

with legislation

force

agency also offers sale insurance that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program reflect

provisions 221/85 July margin VALIDITY

This
program valid during period travel NOTES: These general conditions supplemented other specific conditions provided that they
duly agreed

parties categories hotels cruises presented this brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain

confirm existing reservation
agency obliged
inform Traveler soon knowledge thereof GENERAL INFORMATION:
HOURS
ARRIVAL DEPARTURE: departure arrival times indicated local time

respective country according schedules respective airlines

date printing
this program therefore subject change
HOTELS

APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler inform

number

people will occupy apartment

there more people

than booked apartments

refuse entry

Hotels price shown person based double occupancy hotels have triple room rule there extra that same quality rooms equipped with beds double triple only consist those beds list hotels apartments contained programs indicative well their category which meets local

criteria

classifications whose criteria sometimes different

from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel after first meal service

will breakfast next

last unless

there possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last service rule binding rooms

used

from arrival must

left
free until noon departure
apartments
entrance generally verified arrival should left free
until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always
question
special conditions
that applied trip question ATTACHMENT Part Standardized form organized travel contracts possible hyperlinks proposed
combination services organized journey
within meaning legislation force will therefore
benefit from travel package rights Tropical Travel Tourism Agency responsible

correct execution whole trip addition

required

Tropical Travel Agency protection reimburse payments have made transportation included

package
ensure your repatriation declared More information main rights under current
Decree

turitropical TROPICAL About Contacts Private Access Remove Email from Mailing List NAVIGATION

Featured Tailor Made Experiences Incoming Corporate MORE INFO Privacy Policy Terms Contacts Electronic
Complaint Book SOCIAL NETWORKS Facebook Twitter
LinkedIn compliance with 144/2015 inform that resolution consumer disputes should contact
arbitration committee Turismo Portugal turismodeportugal

Tropical Travel Tourism

Agency RNAVT

2016 Social

PT 502691140 Enrolled Paços Ferreira 00740/920123 2019 Tropical desenvolvido

BYDAS present program information
document which
these general conditions
inserted
forming integral part constituting absence autonomous document
travel

contract This information binding agency unless cumulatively: The program expressly Turitropical Travel Agency Paços Ferreira Paredes travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms Turitropical present program information document which these general conditions inserted forming integral part constituting absence autonomous

document travel
contract This information binding agency unless cumulatively: program expressly provides;Changes
insignificant;The

information change provided traveler durable medium;

These general conditions

comply with provisions Decree 17/2018 March General Conditions object which

Organized Journey Related
Travel Service contained this program corresponding standard information sheets
particular conditions
contained travel

documentation provided Traveler moment booking trip constitute travel contract that

binds

parties ORGANIZATION organization trips

included this

brochure Tropical Travel Agency Located Tenente Leonardo Meireles

Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços

Ferreira
under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency
Tourism With headquarters Tenente

Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira

under

number 00740/920123

with RNAVT

2016 telephone email geral@turitropical  REGISTRATIONS time

registration traveler must deposit price service paying remaining days
before start
service registration

takes place days less from date commencement service total price service must paid upon registration

travel agency reserves right cancel registration
whose payment

been made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance

with 144/2015
September amended hereby
inform

that Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer retailer writing other appropriate form soon such discontinuance occurs without undue delay right present claims purpose

price reduction
compensation lack conformity travel services included package travels within
period years LUGGAGE: agency

responsible baggage legal terms;

Traveler

obligation complain entity

providing services moment subtraction deterioration destruction luggage international

transport case

damage
luggage complaint must made writing carrier immediately after

verification damage maximum days

from delivery

case delay delivery luggage claim must made within days from date delivery filing such complaint shall essential basis triggering

liability travel agent over entity providing service LIMITS liability agency shall limited maximum amount service providers under Montreal Convention 1999

International Carriage Berne Convention 1961
Rail Transport case
maritime transport liability travel agents respect their

Travelers provision transport services accommodation where appropriate maritime transport undertakings case damage resulting from intent negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss luggage damage 31 424 event

loss motor

vehicle including luggage contained therein;d 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage motor vehicle Where exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying there following limits: overall;

article; value declared Traveler articles deposited custody tourist accommodation establishment agency's liability

personal

damages contractually limited amount corresponding three times

price service sold RESERVATION

AMENDMENT
EXPENSES each reservation will charged expenses according information provided
travel agency
each change names dates type apartment room travel
will charged expenses according information provided travel
agency Acceptance such
changes depends acceptance respective suppliers DOCUMENTATION traveler must have
good

order personal family documentation identity card military documentation authorization minors visas certificate vaccines others that required agency declines responsibility refusing grant visas admitting

travelers foreign country; being still Traveler's account costs that such situation entails Travel European

Union:
Travelers irrespective
travel within

European Union must holders respective civil identification document Passport Citizen's Card obtain medical

assistance they must holders respective European Health Insurance Card; Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; Travel outside European Union: Travelers irrespective traveling outside European Union must have their passport visa necessary obtain such information from agency time booking Nationals countries should consult
specific information documentation

necessary travel embassies consulates countries origin;  CHANGES REQUESTED TRAVELER suppliers

travel
question allow
whenever
Traveler registered particular

trip wishes change registration

another trip same with departure from different date other change

must above mentioned rate changeover costs However when change takes place days less advance departure date trip which Traveler registered service

providers accept change subject expenses charges "Termination Contract Traveler" clause

After start trip requested change services contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those published

brochure that motivated hiring  APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills conditions required package provided that informs travel tourism

agency writing
seven consecutive
days

before scheduled date game transferor transferee

shall jointly

severally liable payment outstanding balance additional charges charges costs arising from assignment which shall duly informed verified travel tourism agency CHANGES MADE AGENCY Whenever prior commencement travel travel tourism agency obliged change significantly principal characteristics travel services fails meet special requirements requested Traveler; proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid;

Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler reply within time

limit fixed travel agency shall imply

tacit acceptance proposed change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number

participants Agency reserves right cancel package number participants reached less than
minimum these cases traveler will

informed writing cancellation within: days before commencement package case journeys lasting more than days; days before commencement trip case trips

lasting from

days; hours before commencement package

case

journeys less than

days

Prior commencement travel travel

tourism agency also

terminate
contract prevented from performing
contract unavoidable

exceptional circumstances termination travel contract agency above terms only grants traveler right full repayment payments made

within maximum days after termination travel contract  PRICE TRIP Payment methods

price trip should paid follows: upon reservation; days

prior travel date; Unless there another payment agreement credit between agency client price trip does

include local tourist taxes will have
paid destination  PRICE ALTERATION prices shown program based

costs services exchange rates force time printing this program therefore subject changes increase reduction prices resulting from changes transport fuel costs taxes rates exchange rate fluctuations increase question exceeds total

price package provisions clause "CHANGES CARRIED AGENCY" shall apply case reduction price travel agency tourism reserves right deduct reimbursement

make traveler corresponding administrative expenses that request traveler will justified REFUNDS After commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded

respective

suppliers Failure provide services foreseen travel

program causes attributable organizing agency possible replace them with

other equivalent ones gives Traveler right reimbursed difference between price services

provided those actually
provided  TERMINATION CONTRACT
TRAVELER traveler free give trip times before start trip Such termination implies that liable
payment charges incurred commencing performance contract withdrawal less redeployment services cost
savings
Where applicable Traveler shall reimbursed difference between amount paid amounts
referred above present situation reimbursement will made less

termination within maximum days after termination travel

contract
traveler also entitled terminate travel contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect
performance

travel contract passengers destination termination travel contract this situation only gives traveler right full repayment payments

made RESPONSABILITY travel

tourism agency responsible correct execution

travel services included travel contract case package travel travel tourism agencies responsible

Travelers even

services performed third parties

without prejudice right return under general terms applicable Organizing travel tourism agencies respond jointly with retail agencies case package

travel other travel services travel tourism agency responsible correct

issuance accommodation transportation certificates also wrong choice service providers these have been suggested traveler travel tourism agency that acts intermediaries sales reservations services separated travel responsible errors emission respective titles

even cases

technical deficiencies systems

allocations that imputable them travel

tourism agency shall liable errors

technical deficiencies reservation system attributable agreed book organized trip travel services

which part related travel
errors
made during booking process travel tourism agency responsible errors reservation that
attributable traveler caused unavoidable exceptional circumstances

ASSISTANCE event difficulties traveler when reasons beyond

control

unable complete package travel tourism agency

shall provide following assistance:

provision
adequate information health services local
authorities consular assistance;
Assisting traveler conduct distance
communications finding alternative travel solutions difficulty
which

request assistance based been deliberately negligently caused traveler travel tourism agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator

responsible ensuring necessary accommodation
costs possible equivalent category period more than three nights traveler retail travel tourism agency shall jointly severally
liable
obligation question

subject right recourse general

terms

applicable above cost limitation does apply persons with reduced mobility their

accompanying
persons pregnant women unaccompanied children persons requiring specific medical care provided that travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel tourism agency
traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation:

Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel

agency organizing this program arising

from obligations

assumed guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent

sells

this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force agency also

offers sale insurance that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program reflect provisions 221/85 July margin VALIDITY This

program valid

during period travel NOTES: These general

conditions supplemented other

specific conditions provided that they duly
agreed parties categories hotels cruises
presented

this brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain confirm existing

reservation agency

obliged inform

Traveler soon knowledge thereof GENERAL
INFORMATION:
HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time respective country according schedules respective airlines date

printing this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler inform number people will occupy apartment there more people than booked apartments refuse entry Hotels price

shown person based double occupancy hotels have triple room rule there extra
that
same quality rooms equipped with beds double triple only
consist those beds list

hotels apartments contained programs indicative well their category which meets

local

criteria classifications whose criteria sometimes different from those used

Portugal MEALS:

Unless stated otherwise prices shown Half Board

Full Board supplements include beverages arrival hotel
after
first meal

service will breakfast

next
last unless there possibility late check last service
hotel

will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last service rule binding rooms

used from arrival must left free

until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL

CONDITIONS
CHILDREN: Given diversity conditions

applied children destination supplier recommended always question special conditions

that

applied trip question ATTACHMENT Part Standardized form

organized travel contracts possible hyperlinks proposed combination services organized journey within meaning legislation force will
therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution whole trip addition required Tropical

Travel Agency protection reimburse payments have made

transportation included package ensure your repatriation declared More information main rights under current Decree
turitropical Terms present program
information document which these general conditions inserted forming

integral part constituting absence autonomous document travel contract This information binding agency unless cumulatively: program expressly provides; Changes insignificant; information change provided traveler durable medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel

Service contained this
program corresponding

standard information sheets particular

conditions contained travel documentation provided Traveler moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with

capital stock 100 000 registered Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried

company Tropical Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered

Commercial Registry

Office

Paços Ferreira under number 00740/920123 with

RNAVT
2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price
service paying
remaining days before start service registration takes place days less from date commencement service total price service must paid upon registration travel agency reserves right cancel
registration whose
payment been made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation
services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform

that Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must

communicated

travel agency organizer

retailer writing

other appropriate
form soon such
discontinuance

occurs without undue delay right present claims purpose price reduction compensation lack

conformity

travel services included package travels within period years

LUGGAGE: agency responsible baggage legal terms; Traveler obligation complain entity providing services moment subtraction

deterioration destruction luggage international transport case damage luggage complaint must made writing carrier immediately after
verification damage
maximum days from
delivery case delay delivery luggage claim
must made within
days

from date delivery filing such complaint

shall

essential basis triggering liability

travel agent over

entity providing service

LIMITS liability agency shall limited maximum amount service providers under Montreal Convention 1999 International Carriage Berne

Convention
1961 Rail Transport case maritime transport liability travel
agents

respect their Travelers provision transport services accommodation where appropriate maritime

transport undertakings case damage

resulting from intent negligence shall limited following amounts: 441 436 case death personal injury;

7 881
event total partial loss luggage damage 31 424 event loss motor vehicle including luggage contained therein; 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage motor
vehicle Where exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist
accommodation establishments

while Traveler staying there following limits: overall; article; value declared Traveler articles deposited custody tourist accommodation establishment agency's liability personal damages contractually limited amount corresponding

three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel agency each change names dates type apartment room travel will charged expenses according information provided travel agency Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order

personal
family documentation identity card military documentation authorization minors visas certificate vaccines others that required agency declines responsibility refusing grant visas admitting travelers foreign country; being still Traveler's account costs that such

situation entails Travel European Union:

Travelers

irrespective travel within European Union must holders respective civil identification document Passport Citizen's Card obtain medical assistance they must holders respective European Health Insurance Card; Nationals

countries
should consult specific

information documentation necessary

travel embassies consulates countries origin; Travel outside

European Union: Travelers irrespective traveling outside European Union must have

their passport

visa necessary obtain such information from agency
time booking Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered

particular trip wishes

change

registration another trip same

with departure from different

date other change must above mentioned rate changeover costs However when change takes place days less

advance departure date trip which Traveler registered service providers accept change subject expenses charges "Termination Contract Traveler" clause After start trip requested change services

contracted

reasons attributable agency extension

nights stay change flight

prices tourist services

correspond those published brochure that

motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer

position replaced another person

fulfills

conditions required package provided that

informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee shall
jointly

severally liable payment outstanding

balance additional charges

charges costs arising from assignment which shall duly informed verified travel tourism agency CHANGES MADE AGENCY Whenever prior

commencement

travel travel tourism agency obliged

change significantly principal
characteristics travel services fails meet special requirements requested Traveler; proposing
increase price

package travel

more than
traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler reply within time limit fixed travel agency shall

imply tacit acceptance proposed change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When

trip dependent
minimum number participants Agency reserves
right
cancel package number participants reached less than minimum these cases traveler will informed writing cancellation
within: days before commencement package case journeys lasting more than days; days before commencement trip

case trips lasting from days; hours before commencement package case journeys

less than
days
Prior commencement travel travel tourism agency also terminate
contract prevented from

performing contract unavoidable exceptional circumstances termination travel contract agency above

terms only grants traveler right full repayment payments made within maximum days after termination travel contract  PRICE

TRIP
Payment methods price trip
should paid
follows: upon reservation; days prior travel date; Unless there
another
payment agreement credit

between agency

client price trip does include local tourist taxes
will have paid destination  PRICE ALTERATION prices shown program based costs services exchange rates force

time printing this program

therefore subject changes increase reduction prices resulting from changes

transport

fuel costs taxes

rates

exchange rate fluctuations increase question exceeds total

price package provisions clause "CHANGES CARRIED AGENCY" shall apply case reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified REFUNDS After commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services

foreseen travel program causes attributable organizing agency possible
replace

them with other equivalent ones gives Traveler right

reimbursed difference

between price services

provided those actually provided TERMINATION CONTRACT TRAVELER traveler free

give trip times before start trip Such termination implies that liable payment charges incurred commencing performance contract withdrawal less redeployment services

cost savings Where applicable Traveler shall reimbursed difference between amount

paid amounts referred above present situation reimbursement will made less termination

within maximum days after termination

travel contract

traveler also entitled

terminate travel contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance

travel contract passengers destination termination travel contract this situation only gives traveler

right full repayment

payments made RESPONSABILITY travel tourism

agency
responsible correct execution travel
services included travel contract
case package travel travel tourism agencies responsible Travelers even services
performed third parties

without prejudice right return under general terms

applicable
Organizing travel tourism
agencies
respond jointly with
retail agencies

case package travel other travel services travel tourism

agency
responsible correct issuance accommodation transportation certificates also wrong choice service providers these have been suggested traveler travel tourism agency that acts intermediaries sales reservations services separated travel responsible errors emission respective titles even cases technical deficiencies systems allocations
that imputable them
travel tourism

agency shall liable errors technical deficiencies reservation system attributable agreed book organized trip travel services which part related travel errors made during booking process travel tourism agency responsible errors reservation that attributable traveler caused unavoidable exceptional

circumstances

ASSISTANCE event difficulties traveler when reasons beyond control

unable complete package travel

tourism agency shall

provide following assistance: provision adequate information health services local authorities

consular assistance; Assisting

traveler conduct distance communications finding alternative travel solutions difficulty which request assistance based been deliberately
negligently caused traveler travel tourism

agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible

ensuring

necessary accommodation costs possible equivalent category period more than three nights traveler retail travel tourism agency shall jointly severally liable

obligation

question subject right recourse general terms applicable above cost limitation does apply persons with reduced mobility their accompanying persons pregnant women unaccompanied children

persons

requiring specific medical care provided that travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal

Ivone

Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent sells this program

arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force agency also offers sale insurance that purchased depending trip

guarantee assistance

situations cancellation expenses prices mentioned this program

reflect provisions 221/85 July margin VALIDITY This program valid during period travel NOTES: These general conditions supplemented other specific conditions provided
that they duly

agreed parties categories

hotels cruises
presented this brochure follow quality

standards host country changed similar ones when reasons beyond control agency possible

maintain confirm existing reservation agency obliged inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival

times indicated

local time respective country according schedules respective airlines date printing this program therefore subject change HOTELS APARTMENTS: Apartments case
accommodation

hired apartment responsibility

Traveler

inform number people

will occupy

apartment
there more people than booked apartments refuse entry Hotels price shown
person based double occupancy hotels have triple
room

rule there extra

that

same quality

rooms
equipped with
beds double triple

only consist

those beds list hotels apartments contained programs indicative well their category which meets local criteria classifications whose criteria sometimes different from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival

hotel after first meal service will breakfast next last unless there possibility
late

check last service hotel will breakfast SCHEDULE

ENTRY EXIT:

hours entrance exit first last will defined according first last service rule binding rooms used from arrival must left free until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN:

Given diversity conditions applied

children destination

supplier recommended

always question special conditions that applied trip question ATTACHMENT Part Standardized form organized travel contracts possible hyperlinks proposed combination services organized journey within meaning legislation force will therefore benefit from travel package rights

Tropical Travel

Tourism Agency responsible correct

execution whole trip

addition required Tropical Travel Agency protection reimburse payments have made transportation included package ensure your repatriation declared More information main rights under current Decree turitropical +351 geral@turitropical Private

Access About Featured Leisure Travel City Breaks Long Distance Trips Honeymoon
Beaches

Getaways Tailor Made Experiences Corporate Travel Incoming Contacts Terms present program information document which these general conditions inserted forming integral part constituting absence autonomous document travel

contract This information binding agency unless

cumulatively:
program expressly provides; Changes insignificant;

information change provided traveler durable medium; These general

conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program corresponding standard information
sheets particular conditions contained travel documentation provided Traveler moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock
100 000 registered Commercial Registry
Office

Paços Ferreira under 00740/920123 with RNAVT

2016 telephone

email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000

registered Commercial Registry Office Paços Ferreira under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying remaining days before start service

registration takes place days less from date commencement service total price service must paid upon registration

travel agency reserves right cancel registration whose payment been made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler
following
Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal

 COMPLAINTS disagreement execution travel service included package

travel

contract must communicated travel agency

organizer retailer writing other appropriate form soon such discontinuance occurs

without
undue delay right present claims purpose price reduction compensation lack conformity travel services included package travels within period years LUGGAGE:
agency responsible

baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage

international transport case damage luggage

complaint must made writing carrier immediately after

verification damage maximum days from delivery case delay delivery luggage claim

must
made within days from
date
delivery filing such complaint shall

essential basis triggering liability travel agent over entity providing service

LIMITS liability agency shall

limited maximum

amount service providers under
Montreal Convention

1999 International

Carriage Berne Convention

1961 Rail

Transport case maritime transport liability travel agents respect their Travelers provision transport services accommodation where appropriate maritime transport undertakings case damage resulting from intent negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss luggage

damage 31 424 event
loss motor vehicle

including luggage contained therein; 10 375 event loss baggage accompanied

contained motor

vehicle; 1 097 damage luggage result damage

motor vehicle Where exists

responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist

accommodation establishments

while Traveler staying

there following limits:

overall; article;
value declared Traveler articles deposited custody tourist accommodation
establishment

agency's liability personal

damages contractually limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will

charged expenses

according information provided travel agency each change names dates type

apartment room

travel will charged expenses according information provided travel agency Acceptance such changes depends acceptance respective

suppliers DOCUMENTATION
traveler must have good order personal family documentation identity card military documentation authorization minors visas

certificate vaccines others that

required

agency declines responsibility refusing grant visas admitting travelers foreign country; being still Traveler's account costs that such situation entails Travel

European Union: Travelers

irrespective travel within European Union must holders respective civil identification document Passport Citizen's Card obtain medical

assistance they must
holders

respective European Health Insurance Card; Nationals countries should consult specific information documentation

necessary

travel embassies consulates countries

origin; Travel

outside European Union: Travelers irrespective traveling outside European Union must have their passport visa necessary obtain such information from agency time booking

Nationals countries should consult specific information

documentation necessary travel embassies

consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes change registration another trip same

with departure

from different date other change must above mentioned rate changeover

costs However when change takes

place days less advance departure date

trip

which Traveler registered service providers accept change

subject expenses charges "Termination Contract Traveler"

clause After start

trip requested change services contracted reasons attributable

agency extension nights stay change flight
prices

tourist services correspond those published brochure that motivated

hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills
conditions required package
provided that informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance additional charges charges costs arising from assignment which shall duly informed verified travel tourism agency CHANGES MADE AGENCY Whenever prior commencement travel travel tourism agency obliged change significantly principal

characteristics travel services fails meet special requirements requested Traveler; proposing increase price package travel more

than traveler within days: accept proposed amendment; Terminate

contract
without penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler reply within time limit fixed travel agency
shall imply

tacit acceptance proposed change cancellation trip with application respective

termination fees

provided above

clause
TERMINATION AGREEMENT AGENCY When trip dependent minimum number

participants Agency reserves right cancel package number participants reached less than minimum these

cases

traveler will informed writing cancellation within: days before commencement

package case

journeys lasting more than

days;
days before commencement trip case

trips lasting from days; hours

before

commencement package case journeys less than days Prior

commencement

travel travel tourism agency

also terminate

contract prevented
from performing
contract unavoidable exceptional circumstances termination travel contract agency above terms
only grants traveler
right full repayment payments made within maximum days after termination travel contract  PRICE TRIP Payment methods price trip should paid follows: upon reservation; days
prior

travel date; Unless there another payment agreement credit

between agency

client price trip does

include

local tourist taxes will have paid destination  PRICE ALTERATION prices shown program based costs services

exchange

rates force time printing this program therefore subject changes increase reduction prices resulting from

changes transport

fuel costs taxes rates exchange rate fluctuations increase question exceeds total price package provisions clause "CHANGES CARRIED AGENCY" shall apply case reduction

price travel agency tourism reserves

right

deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified REFUNDS After

commencement trip refund services used

Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable organizing agency

possible

replace them with other equivalent ones gives

Traveler right reimbursed difference between price

services provided those actually provided TERMINATION CONTRACT TRAVELER traveler

free give trip times before start trip

Such termination implies that liable payment charges incurred commencing

performance contract withdrawal less

redeployment services cost savings Where applicable Traveler shall reimbursed difference between amount paid amounts referred above present situation reimbursement

will made less termination within

maximum days after termination

travel contract traveler also entitled terminate travel

contract prior commencement travel

contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect

performance travel

contract passengers destination termination travel contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel

tourism
agency responsible correct execution travel services included travel contract case package travel

travel tourism agencies responsible

Travelers even services performed third parties without
prejudice right return under general terms applicable Organizing travel tourism agencies respond jointly with retail agencies
case package travel other travel services travel tourism agency responsible correct issuance accommodation
transportation

certificates also wrong choice

service providers these have

been suggested traveler travel tourism agency that acts intermediaries sales reservations

services
separated travel responsible errors emission respective titles even cases

technical deficiencies systems allocations that

imputable them travel tourism agency shall liable errors technical deficiencies reservation system attributable agreed book organized trip travel services

which part related travel errors

made during booking process travel tourism agency responsible errors reservation that attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons

beyond control unable complete

package travel tourism agency

shall

provide following assistance:

provision adequate information health services local
authorities consular assistance; Assisting traveler conduct distance communications
finding alternative

travel solutions difficulty which request assistance based been deliberately negligently caused traveler

travel tourism agency

charge amount costs

incurred
traveler rendering such assistance
unavoidable

exceptional circumstances traveler unable return travel

tour operator responsible ensuring necessary accommodation
costs possible
equivalent category period more than three
nights traveler retail travel tourism
agency shall jointly

severally liable

obligation question

subject right

recourse general terms applicable

above
cost limitation does apply persons with reduced mobility their accompanying persons pregnant women
unaccompanied

children persons requiring specific medical care provided that travel tourism specific

needs
least hours
before
start package INSOLVENCY

event insolvency

travel tourism agency traveler resort

Travel Tourism

Guarantee
Fund must resort

Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel

agency organizing this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel

agent sells

this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance

with

legislation force agency also

offers
sale insurance that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program reflect
provisions 221/85 July margin VALIDITY This program valid during period travel NOTES: These general conditions supplemented

other specific

conditions
provided that they duly agreed parties categories hotels cruises presented this

brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain confirm existing reservation agency obliged inform

Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL
DEPARTURE: departure arrival times indicated local time respective country according schedules respective airlines date printing this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler inform number people will occupy apartment there
more
people than booked apartments refuse entry Hotels price shown person based
double
occupancy hotels have triple
room
rule there extra that same quality rooms equipped with beds double triple only consist those beds list hotels apartments contained programs indicative well their category which meets local criteria classifications whose criteria sometimes different from those
used

Portugal MEALS: Unless

stated otherwise prices shown Half Board Full Board supplements

include beverages arrival hotel after first meal service will breakfast next last unless there possibility late check last service

hotel
will breakfast
SCHEDULE ENTRY
EXIT: hours entrance exit first last will defined according first last service rule binding rooms used from arrival must left free until noon departure apartments entrance generally verified arrival should left free until 10am departure

SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied

children destination supplier recommended always question special conditions

that applied trip question ATTACHMENT Part Standardized form organized travel contracts possible hyperlinks proposed combination services

organized journey within meaning

legislation force

will therefore benefit from travel package

rights

Tropical Travel

Tourism Agency responsible correct execution

whole trip addition required Tropical Travel Agency protection reimburse payments have made transportation included package ensure your repatriation declared More information main rights under current Decree turitropical TROPICAL

About Contacts Private Access

Remove Email from Mailing List NAVIGATION

Featured Tailor

Made Experiences Incoming Corporate MORE INFO
Privacy Policy Terms Contacts Electronic Complaint Book SOCIAL NETWORKS Facebook Twitter
LinkedIn compliance
with 144/2015 inform that
resolution consumer disputes
should contact arbitration committee

Turismo Portugal turismodeportugal

Tropical Travel Tourism Agency RNAVT 2016 Social PT 502691140 Enrolled Paços Ferreira

00740/920123

2019 Tropical desenvolvido BYDAS present program information document which these general conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless cumulatively: The program expressly

Turitropical Travel Agency Paços Ferreira Paredes

travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels

Terms Turitropical present program

information

document which

these

general conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless cumulatively: program

expressly provides;Changes insignificant;The

information

change provided traveler durable medium; These general conditions comply with

provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program corresponding standard information sheets particular conditions contained travel documentation

provided Traveler moment booking trip constitute travel contract that

binds
parties ORGANIZATION organization trips included this brochure

Tropical Travel Agency Located Tenente Leonardo Meireles

Paços Ferreira
Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under
00740/920123 with

RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency

Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service

paying

remaining days before start

service registration takes place days less from date commencement

service total

price service must paid upon

registration

travel agency reserves right

cancel registration whose payment
been made under conditions mentioned
above reservations
conditional upon

obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer

retailer

writing other appropriate form soon such discontinuance occurs without undue delay right present claims purpose price reduction compensation lack conformity travel services included package travels within

period years LUGGAGE: agency responsible baggage

legal terms;

Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case damage luggage complaint must made writing carrier immediately after verification

damage

maximum days from delivery case delay

delivery luggage claim must made within days from date delivery filing such complaint shall essential basis triggering liability travel agent over entity
providing

service LIMITS liability agency shall limited maximum amount service providers under Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case maritime transport liability travel agents

respect their Travelers
provision transport services accommodation where appropriate
maritime

transport undertakings case damage resulting

from intent negligence shall

limited following amounts: 441 436 case death personal injury; 7 881 event

total partial loss luggage damage 31 424 event loss motor vehicle including luggage contained therein;d 10 375 event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage motor vehicle Where exists responsibility
travel

tourism agencies deterioration destruction subtraction luggage

other articles

tourist accommodation establishments while Traveler staying there following limits: overall;
article; value declared Traveler
articles deposited custody tourist accommodation establishment agency's liability personal damages contractually limited
amount corresponding three times price service sold RESERVATION AMENDMENT
EXPENSES each reservation will charged expenses according information provided travel
agency each

change names dates type apartment room travel will

charged expenses

according information provided travel agency Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have
good order

personal family documentation identity card military

documentation authorization minors

visas
certificate vaccines others that required agency declines
responsibility refusing grant
visas admitting
travelers foreign country;
being still Traveler's account costs that such situation entails Travel European Union: Travelers irrespective travel within European Union must holders respective civil identification document Passport Citizen's Card obtain medical assistance they must

holders respective European Health Insurance Card;

Nationals

countries should consult specific information documentation necessary

travel embassies

consulates countries origin; Travel outside European Union: Travelers irrespective traveling outside European Union must have their passport

visa necessary obtain such information from agency time booking Nationals countries should consult
specific information documentation necessary travel
embassies consulates countries origin;
 CHANGES REQUESTED TRAVELER suppliers
travel question allow whenever Traveler registered particular trip wishes change registration another trip same with departure from different date other change must above mentioned rate changeover costs However when change
takes

place days less advance departure date trip which Traveler registered service providers accept change subject expenses charges "Termination Contract Traveler" clause After start trip requested change services contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those

published

brochure that motivated hiring  APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills conditions required package provided that informs travel tourism agency writing seven consecutive

days
before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance additional charges charges costs arising from assignment which shall duly informed verified travel tourism agency CHANGES MADE AGENCY Whenever prior commencement
travel travel tourism

agency obliged change significantly principal

characteristics travel services fails

meet special requirements requested

Traveler;

proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being

refunded case difference price Failure traveler reply within time

limit

fixed travel agency shall imply tacit acceptance proposed change cancellation trip with application respective

termination

fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency reserves right

cancel package number participants reached less than minimum these cases traveler will informed

writing cancellation

within:

days before commencement package

case

journeys lasting more than days; days before commencement trip case trips lasting from days; hours before commencement package

case journeys less
than days Prior commencement travel travel tourism agency also terminate contract

prevented from performing contract unavoidable exceptional circumstances

termination travel

contract agency above terms

only grants traveler
right full repayment payments
made

within maximum days

after
termination travel contract  PRICE TRIP Payment methods price trip should paid follows:
upon reservation; days prior travel date; Unless there another payment agreement credit between agency client price trip does

include local tourist taxes will

have paid destination  PRICE ALTERATION prices shown program based costs services exchange rates force time

printing this program

therefore subject changes increase reduction prices

resulting from changes

transport fuel costs taxes

rates

exchange rate fluctuations increase question exceeds total price package provisions

clause "CHANGES CARRIED

AGENCY" shall apply case reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will

justified REFUNDS
After commencement trip refund services used Traveler force

majeure cause attributable Traveler unless refunded

respective suppliers Failure provide services foreseen travel program causes

attributable

organizing agency possible replace them with other equivalent ones gives Traveler right reimbursed difference between price services provided those actually provided  TERMINATION CONTRACT TRAVELER traveler free give trip

times before start

trip Such termination implies that liable

payment charges

incurred commencing performance contract withdrawal less redeployment services cost savings Where applicable Traveler shall reimbursed difference between amount paid amounts referred above present situation reimbursement will made less termination within maximum days after termination travel contract traveler also

entitled
terminate travel contract prior commencement travel contract without paying
termination there
unavoidable exceptional circumstances place destination immediate vicinity that substantially

affect performance travel

contract passengers destination termination travel contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency responsible correct execution travel
services included travel

contract case package travel travel tourism agencies responsible

Travelers even services

performed third parties without prejudice right
return

under general terms applicable Organizing travel

tourism agencies

respond jointly with retail agencies case package travel other travel services

travel

tourism agency responsible correct issuance accommodation transportation certificates also wrong choice

service
providers these

have been suggested traveler travel tourism agency that acts intermediaries sales reservations services separated travel responsible errors emission respective titles

even cases technical deficiencies systems allocations that imputable them travel tourism

agency

shall liable errors technical deficiencies reservation system attributable agreed book organized trip travel services which part related travel errors made during booking process travel tourism agency responsible errors reservation

that attributable

traveler caused unavoidable exceptional circumstances ASSISTANCE

event difficulties traveler when reasons beyond control unable complete
package travel tourism agency shall provide following assistance: provision adequate information health services local
authorities consular

assistance; Assisting traveler conduct distance

communications finding alternative travel solutions difficulty which request assistance based been deliberately negligently caused traveler travel tourism agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category period more than three nights traveler retail travel

tourism agency shall jointly severally liable obligation question subject
right
recourse general terms applicable above cost

limitation does apply persons with reduced mobility their accompanying persons pregnant women unaccompanied children persons

requiring specific medical care provided that

travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel

tourism agency traveler resort Travel Tourism Guarantee Fund

must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros
Company policy number 095/00932291/001 amount
75 000 seventy five thousand euros accordance with legislation force
liability travel

agent sells this program arising from

obligations assumed guaranteed

civil liability insurance

Liberty

Seguros policy number 095/00932291/001 amount 75 000 seventy five

thousand euros accordance

with legislation force agency also offers sale insurance that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program reflect provisions 221/85 July margin VALIDITY This program valid during period travel NOTES: These general conditions supplemented other

specific

conditions provided that they duly

agreed
parties categories hotels cruises
presented
this brochure follow quality standards host country changed similar
ones
when reasons beyond control agency possible maintain confirm existing reservation agency obliged inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times

indicated local time respective country according schedules respective airlines date printing this program therefore subject change HOTELS APARTMENTS:

Apartments
case accommodation hired apartment

responsibility Traveler inform

number people will occupy apartment
there more

people than booked apartments refuse

entry
Hotels price shown person based double occupancy hotels have triple
room

rule there

extra that same quality rooms

equipped with beds double triple

only consist

those beds list hotels apartments contained programs

indicative

well their category which meets local criteria classifications whose criteria sometimes different from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel after first

meal service will breakfast next last

unless there possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last

will

defined according first last service rule binding rooms used

from arrival must left free until noon departure apartments entrance generally verified arrival should left free

until 10am
departure

SPECIAL CONDITIONS

CHILDREN: Given diversity

conditions applied children destination supplier recommended always question special conditions that applied trip question

ATTACHMENT Part Standardized form organized travel contracts

possible hyperlinks

proposed combination services organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution whole trip addition required Tropical Travel Agency protection reimburse payments have made transportation

included package ensure your repatriation declared More information main rights under current Decree turitropical

Terms present program information document which these general conditions inserted forming integral part constituting absence

autonomous
document travel

contract This information binding agency unless cumulatively: program expressly provides; Changes insignificant; information

change
provided traveler durable medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object

which Organized Journey Related Travel Service contained this program

corresponding

standard information sheets particular conditions contained travel

documentation provided

Traveler moment booking trip constitute travel contract that binds parties ORGANIZATION organization

trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços

Ferreira
under 00740/920123 with RNAVT
2016

telephone email geral@turitropical commercialization trip carried

company Tropical

Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS time registration

traveler
must deposit price service paying remaining days before start service registration takes place days less from date commencement service total price

service must paid upon registration travel agency reserves right cancel registration whose payment been made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance

with 144/2015 September amended hereby inform that Traveler following Alternative Dispute Resolution Entities: Provider Client
Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal
 COMPLAINTS disagreement execution travel service included
package travel contract must communicated travel agency organizer retailer writing other

appropriate form soon such discontinuance occurs without undue

delay right

present claims purpose price reduction compensation lack conformity travel services included package travels within period years LUGGAGE: agency

responsible baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport

case damage luggage complaint must made writing carrier immediately after verification damage maximum days from delivery case delay delivery luggage claim must made
within days

from date delivery

filing such complaint shall essential

basis triggering liability travel agent over entity providing service LIMITS liability agency shall limited maximum amount service providers under Montreal Convention 1999

International Carriage Berne Convention
1961 Rail Transport case maritime transport liability travel agents respect their Travelers provision transport services
accommodation
where appropriate
maritime transport undertakings case

damage resulting

from intent negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss luggage damage

31 424 event loss motor vehicle including luggage contained therein; 10 375 event loss baggage accompanied contained motor vehicle;

1 097 damage luggage result
damage motor vehicle Where exists responsibility

travel tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation

establishments while Traveler staying there following limits: overall; article; value declared Traveler articles deposited custody tourist

accommodation

establishment agency's liability personal damages contractually limited amount corresponding three times price service sold RESERVATION

AMENDMENT EXPENSES each reservation will charged expenses according information provided travel agency each change names dates type apartment room travel will charged expenses according information provided travel

agency
Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal family documentation
identity card

military documentation authorization minors visas certificate vaccines others that required agency declines

responsibility refusing
grant visas admitting travelers

foreign country; being still Traveler's account costs that such situation entails Travel

European
Union: Travelers irrespective travel within European Union must holders respective civil identification document Passport Citizen's
Card obtain medical
assistance they

must holders respective

European Health Insurance Card; Nationals

countries

should consult specific information documentation necessary travel embassies consulates countries origin; Travel outside European Union: Travelers irrespective traveling outside European Union must have their passport visa necessary obtain such information from agency time booking Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin;

CHANGES REQUESTED

TRAVELER suppliers travel question allow whenever Traveler registered

particular trip

wishes change registration

another trip same

with departure from different date other change

must above mentioned rate changeover costs However when

change takes place days less advance departure date trip which Traveler registered

service providers accept change subject expenses charges "Termination Contract Traveler"
clause After
start trip requested change services contracted reasons

attributable agency extension

nights
stay change flight prices tourist services correspond those published brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills conditions required package provided that informs travel tourism agency writing seven
consecutive days before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance additional charges
charges

costs arising from assignment which shall duly informed verified travel tourism agency CHANGES MADE AGENCY

Whenever prior
commencement travel travel tourism agency obliged
change
significantly principal characteristics travel services fails meet
special

requirements requested Traveler; proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid;

Accept organized trip substitution

proposed travel agency tourism being refunded case difference price Failure traveler reply

within time limit fixed

travel

agency shall

imply tacit acceptance proposed change cancellation trip with application respective termination fees provided above

clause TERMINATION AGREEMENT

AGENCY
When trip dependent minimum number participants Agency reserves right cancel package number participants reached less than minimum these cases traveler will
informed writing
cancellation within:
days

before commencement package case journeys lasting more

than

days; days before commencement trip case trips lasting from days;

hours before commencement
package case journeys

less than

days Prior commencement travel

travel tourism agency also terminate contract prevented from

performing contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right full

repayment payments made

within

maximum days after termination travel contract  PRICE TRIP Payment methods price trip

should paid

follows: upon reservation; days prior travel date;

Unless there another payment agreement credit

between agency

client price trip does include local

tourist taxes will

have paid destination  PRICE ALTERATION prices shown program based costs

services exchange

rates force

time printing this program therefore subject changes increase reduction prices resulting from changes transport fuel

costs

taxes rates

exchange rate fluctuations increase question exceeds total price package

provisions

clause "CHANGES

CARRIED AGENCY" shall

apply case reduction price travel agency tourism reserves right deduct reimbursement make traveler

corresponding administrative expenses that

request traveler will justified REFUNDS After commencement trip refund services used Traveler

force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable organizing agency possible replace them with other equivalent ones gives Traveler right reimbursed difference between price services provided those actually provided TERMINATION CONTRACT TRAVELER traveler free give trip times before start

trip Such termination implies that liable payment charges incurred commencing performance contract

withdrawal less
redeployment services cost savings Where applicable Traveler shall reimbursed difference between amount paid amounts referred above present situation reimbursement will made less termination within maximum days after termination travel contract traveler also entitled terminate travel
contract prior commencement

travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract passengers

destination termination travel contract this situation only

gives traveler right full repayment payments made RESPONSABILITY travel tourism agency responsible correct execution travel

services included travel contract case package travel travel tourism agencies responsible
Travelers even
services performed third parties without
prejudice
right return under general terms applicable Organizing travel tourism agencies respond jointly with retail agencies case package travel other travel services travel tourism agency responsible correct issuance accommodation transportation certificates also wrong choice service providers these have been suggested traveler travel tourism agency
that
acts intermediaries sales reservations services separated
travel responsible errors emission respective titles even cases technical deficiencies systems allocations that imputable
them travel tourism

agency shall liable errors technical deficiencies reservation system attributable agreed book organized trip travel services which part related travel

errors made
during booking process

travel tourism agency responsible errors reservation that attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond control unable complete package travel tourism agency shall provide following assistance: provision adequate information health services local authorities consular assistance; Assisting traveler conduct distance communications

finding alternative travel solutions

difficulty which request
assistance based been deliberately negligently caused traveler

travel tourism agency charge amount costs incurred traveler rendering

such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent
category period more than three nights
traveler

retail travel tourism agency

shall
jointly severally liable obligation question subject right recourse general
terms applicable above cost limitation does apply persons with reduced mobility their accompanying persons pregnant women unaccompanied children persons
requiring specific medical care provided that travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising from
obligations assumed
guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount
75 000

seventy five thousand euros accordance with legislation

force liability
travel agent sells this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros

policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance

with legislation
force agency also offers sale insurance that purchased depending trip guarantee assistance situations cancellation expenses
prices

mentioned this program reflect provisions

221/85

July margin VALIDITY This program valid during period travel

NOTES: These general conditions supplemented
other specific conditions provided that they duly agreed parties categories hotels cruises presented this brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain confirm existing reservation agency obliged inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure
arrival times indicated local time respective country according schedules

respective airlines date printing this program therefore

subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler inform number people

will occupy apartment there more people than booked apartments refuse

entry Hotels price shown person based double occupancy hotels have triple room rule there extra that same quality rooms equipped with beds double triple only consist those beds list hotels apartments contained programs indicative well their category which meets local criteria classifications whose criteria sometimes different from

those

used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel after first meal service will breakfast next last unless there possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will defined according first last service rule binding rooms used from arrival must left free until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions

applied children destination

supplier recommended always

question special conditions that

applied trip question ATTACHMENT Part Standardized form organized travel contracts possible hyperlinks

proposed combination services

organized journey within meaning legislation force will therefore

benefit from travel
package

rights Tropical Travel Tourism Agency responsible correct execution

whole trip addition required Tropical Travel Agency protection reimburse payments have made transportation included package ensure your
repatriation declared More information

main rights under current Decree turitropical +351 geral@turitropical Private Access About Featured Leisure

Travel City

Breaks Long Distance Trips Honeymoon Beaches Getaways Tailor Made Experiences Corporate Travel Incoming Contacts Terms present program information document which these general conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless cumulatively: program expressly

provides; Changes insignificant; information change provided traveler durable medium; These general conditions comply with provisions Decree

17/2018 March General Conditions object which Organized

Journey Related Travel
Service

contained this program corresponding

standard information sheets particular conditions contained travel documentation provided Traveler

moment

booking trip constitute travel contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial

Registry Office
Paços

Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira

Taxpayer

502691140 with capital

stock 100 000 registered Commercial Registry Office Paços Ferreira under number 00740/920123
with RNAVT 2016 telephone email
geral@turitropical  REGISTRATIONS time

registration traveler must deposit price service paying remaining days before start service registration takes place days less from date commencement service total price service

must paid upon registration travel agency reserves right cancel registration whose payment been made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N

144/2015 OF SEPTEMBER: accordance with 144/2015
September amended

hereby inform that Traveler following Alternative

Dispute

Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism

Arbitration Commission
turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer retailer
writing other appropriate

form soon such

discontinuance occurs without undue delay right present
claims purpose price reduction
compensation lack conformity
travel
services included package travels within period years LUGGAGE: agency responsible baggage legal
terms; Traveler

obligation complain entity

providing services moment subtraction deterioration destruction luggage international transport case damage luggage complaint must made writing carrier
immediately after verification damage maximum days

from delivery case delay delivery luggage claim must made within days from date delivery filing such complaint shall essential basis

triggering liability travel agent over entity providing service LIMITS liability agency shall

limited maximum amount service providers under Montreal Convention

1999 International Carriage Berne Convention 1961 Rail Transport case

maritime transport
liability travel agents respect their Travelers provision transport services accommodation where appropriate maritime transport undertakings
case

damage resulting from intent negligence shall limited following amounts: 441 436 case death

personal injury; 7 881

event total partial loss luggage

damage
31 424 event loss motor vehicle including luggage contained therein; 10 375 event loss
baggage

accompanied contained motor

vehicle; 1 097 damage luggage result damage motor vehicle

Where exists
responsibility travel
tourism agencies deterioration destruction subtraction
luggage other articles tourist

accommodation establishments while

Traveler staying there
following limits:

overall; article; value declared Traveler

articles deposited

custody tourist accommodation

establishment agency's liability personal damages contractually limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel agency each change names dates type
apartment room
travel will charged expenses according information provided travel agency Acceptance such changes depends acceptance respective suppliers DOCUMENTATION traveler must have good order personal family documentation identity card military

documentation authorization minors visas certificate vaccines others that

required agency declines responsibility refusing grant visas admitting travelers foreign country; being still Traveler's account costs that
such
situation entails Travel European Union: Travelers
irrespective

travel within European Union must

holders respective civil identification document Passport Citizen's Card obtain medical

assistance they must holders respective European Health Insurance Card; Nationals countries should

consult specific information documentation necessary

travel embassies consulates countries origin; Travel outside
European Union: Travelers irrespective traveling outside European

Union must have their passport visa necessary obtain such information from agency time booking Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever

Traveler registered particular trip

wishes change registration another trip same with departure from different date
other

change must above mentioned rate changeover costs However when change takes place days less advance departure date trip which

Traveler registered

service providers accept change subject expenses charges "Termination Contract Traveler" clause After start trip

requested change services
contracted reasons attributable agency

extension nights stay change flight prices tourist services

correspond those
published brochure
that motivated hiring
APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another
person fulfills conditions required

package provided that informs travel tourism agency writing seven

consecutive days

before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance additional charges charges costs arising from assignment

which shall
duly informed verified travel tourism agency CHANGES
MADE AGENCY Whenever
prior
commencement travel travel tourism agency obliged change significantly principal
characteristics
travel services fails meet special requirements requested Traveler;
proposing
increase price package travel more than traveler within days:
accept proposed amendment; Terminate contract without penalty being refunded amounts paid;
Accept organized trip substitution proposed travel

agency tourism being refunded case difference

price Failure traveler reply within

time limit fixed

travel
agency shall imply tacit acceptance proposed change cancellation trip with
application respective
termination fees
provided above
clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency reserves right cancel package
number participants reached less than minimum these cases traveler will informed writing cancellation within: days before commencement package
case journeys
lasting more than days; days before
commencement

trip case trips lasting from days; hours before commencement package case journeys less than days Prior commencement travel

travel tourism agency also terminate

contract
prevented from performing contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right
full repayment payments made within maximum

days after termination travel contract  PRICE

TRIP
Payment methods price trip
should
paid follows: upon reservation; days
prior travel date; Unless there another payment agreement credit between
agency

client price

trip does include local tourist taxes will have paid destination  PRICE ALTERATION prices shown
program based costs services exchange rates force time printing this program therefore

subject changes increase reduction prices resulting

from changes transport

fuel costs taxes rates

exchange rate fluctuations increase question exceeds total price package provisions
clause "CHANGES CARRIED AGENCY" shall apply case reduction price travel agency tourism reserves right deduct

reimbursement make traveler corresponding administrative expenses that request traveler

will justified REFUNDS After commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable organizing agency possible replace them with other equivalent ones gives Traveler right reimbursed difference between price services provided those actually provided TERMINATION CONTRACT TRAVELER traveler free give trip
times before start

trip Such termination implies that liable

payment charges
incurred commencing performance contract withdrawal less redeployment services cost savings Where applicable
Traveler

shall reimbursed difference between amount paid amounts referred

above present situation reimbursement will made less termination within maximum days after termination travel

contract
traveler also entitled terminate travel contract

prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance

travel contract passengers

destination termination travel contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency

responsible correct

execution

travel services included travel contract case package travel travel tourism agencies

responsible Travelers

even services performed third parties without prejudice right return under general terms applicable Organizing

travel tourism agencies

respond jointly with retail agencies case package travel other travel services travel tourism
agency

responsible correct issuance accommodation

transportation

certificates also

wrong choice service providers these have been suggested traveler travel tourism

agency that
acts intermediaries sales reservations

services separated

travel responsible errors emission respective titles even cases technical deficiencies systems allocations that imputable them travel tourism agency

shall

liable errors

technical deficiencies reservation system attributable agreed book organized trip travel services which part related travel errors made during booking

process travel tourism agency responsible errors reservation that

attributable

traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond

control unable

complete package travel tourism agency shall provide following assistance: provision adequate information

health
services local authorities consular assistance; Assisting traveler conduct distance communications finding alternative travel solutions difficulty which request assistance based been deliberately negligently caused traveler travel tourism
agency
charge amount costs incurred
traveler rendering such

assistance unavoidable exceptional circumstances traveler unable return travel tour

operator responsible ensuring necessary accommodation costs possible equivalent category

period more than three nights traveler retail travel tourism agency shall jointly severally liable obligation question subject right recourse general terms applicable above cost limitation does apply persons with reduced mobility their

accompanying persons

pregnant women unaccompanied

children persons
requiring specific medical care provided that travel
tourism specific
needs least hours before start package INSOLVENCY event insolvency travel

tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising from obligations assumed guaranteed civil

liability insurance

Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability

travel agent sells this program arising

from obligations assumed guaranteed civil liability

insurance Liberty

Seguros policy number 095/00932291/001 amount 75 000 seventy five

thousand euros accordance with legislation force agency also offers sale

insurance that purchased depending trip guarantee assistance situations cancellation expenses

prices mentioned this program reflect

provisions 221/85 July margin VALIDITY This program valid during
period travel NOTES:
These general
conditions supplemented other specific conditions provided that they duly agreed parties categories hotels cruises presented this brochure follow quality standards host country changed similar ones when reasons beyond control
agency possible

maintain confirm existing reservation agency obliged inform Traveler soon knowledge thereof

GENERAL
INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time respective

country according

schedules respective airlines date printing this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler inform number people will occupy apartment there more people than

booked apartments refuse entry Hotels price

shown person based double occupancy hotels have triple room rule there extra that same quality rooms equipped with beds double triple

only

consist those beds list hotels apartments contained programs

indicative
well their category which meets
local criteria classifications whose criteria sometimes

different from those used

Portugal

MEALS: Unless stated otherwise prices

shown Half Board Full
Board supplements include beverages arrival

hotel after first meal service will breakfast next last

unless

there possibility late check

last service

hotel will breakfast SCHEDULE ENTRY

EXIT: hours entrance exit first

last will defined according first last service

rule binding rooms used from arrival

must

left free

until noon departure apartments entrance generally

verified arrival should left free

until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always question special conditions that applied trip question ATTACHMENT Part Standardized form

organized travel contracts possible hyperlinks proposed combination services organized journey within
meaning legislation force will therefore benefit

from travel package rights Tropical Travel

Tourism Agency responsible

correct execution whole trip addition required Tropical Travel Agency protection reimburse payments have made transportation included package ensure your repatriation declared More information main rights under current Decree

turitropical

TROPICAL About Contacts Private Access Remove Email from Mailing List NAVIGATION Featured Tailor Made Experiences Incoming Corporate MORE INFO Privacy Policy

Terms Contacts Electronic Complaint Book SOCIAL NETWORKS Facebook Twitter LinkedIn compliance with 144/2015 inform that resolution

consumer disputes should contact

arbitration committee

Turismo

Portugal turismodeportugal Tropical Travel Tourism Agency RNAVT

2016
Social PT 502691140 Enrolled Paços Ferreira 00740/920123
2019

Tropical desenvolvido BYDAS present program information document which these general conditions

inserted forming integral part constituting absence autonomous document travel contract This information binding agency

unless cumulatively: The program expressly Turitropical Travel Agency Paços Ferreira Paredes travel agency Travel agency Penafiel Travel tourism vacations beaches Algarve hotels Terms Turitropical present program information document which these general

conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless cumulatively: program
expressly provides;Changes insignificant;The information change provided traveler
durable medium; These

general conditions

comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel

Service contained this program corresponding standard information sheets particular conditions contained travel documentation provided Traveler moment booking trip constitute

travel contract

that binds parties ORGANIZATION organization trips included
this brochure Tropical Travel Agency Located Tenente Leonardo Meireles

Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email

geral@turitropical commercialization trip carried company Tropical

Travel Agency Tourism With headquarters

Tenente Leonardo
Meireles
Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial
Registry Office Paços
Ferreira under number 00740/920123 with
RNAVT 2016

telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying remaining

days before
start service registration takes place
days less from date commencement service total price service must paid upon registration travel agency reserves right
cancel registration whose payment been

made under conditions mentioned above

reservations conditional upon obtaining part suppliers

confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER:
accordance

with 144/2015 September amended hereby inform that Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies

provedorapavt com;
Portugal
Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer retailer writing other appropriate form soon such discontinuance occurs without undue delay right present claims purpose price reduction
compensation lack
conformity

travel services included package travels within

period years LUGGAGE: agency responsible baggage legal terms;

Traveler

obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case damage luggage complaint must made writing carrier immediately after verification damage maximum days from delivery case delay delivery luggage claim must

made within days from date delivery filing
such complaint

shall essential basis

triggering liability travel agent over entity providing service LIMITS liability agency shall limited maximum amount service providers
under

Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case maritime transport liability travel agents

respect their Travelers

provision transport

services accommodation where appropriate maritime transport undertakings case damage resulting
from intent negligence shall limited following
amounts: 441 436 case death personal injury; 7 881

event total

partial
loss luggage damage 31 424 event
loss
motor vehicle including luggage contained therein;d 10 375 event loss baggage accompanied
contained motor

vehicle; 1 097 damage luggage result damage motor vehicle Where exists responsibility travel tourism agencies

deterioration destruction subtraction

luggage

other articles tourist accommodation establishments while Traveler staying there

following

limits: overall; article; value declared Traveler articles deposited custody tourist accommodation

establishment

agency's liability personal damages contractually limited amount corresponding three times price

service

sold RESERVATION AMENDMENT

EXPENSES

each reservation will charged expenses according information provided travel agency each change names

dates type apartment room travel will charged expenses according information

provided

travel agency Acceptance

such changes depends

acceptance respective suppliers DOCUMENTATION traveler must have good order
personal
family documentation identity card military documentation authorization minors visas certificate vaccines others that required

agency declines responsibility refusing grant visas admitting travelers foreign country; being

still Traveler's account
costs that such situation entails Travel European Union: Travelers irrespective travel within European Union must holders respective civil identification document Passport Citizen's Card
obtain medical

assistance they must holders respective European Health Insurance Card; Nationals countries

should

consult specific information documentation necessary travel embassies consulates countries origin; Travel outside European Union: Travelers irrespective traveling outside European Union must have their passport visa necessary obtain such information from agency time booking Nationals countries should consult specific information documentation necessary

travel embassies
consulates countries origin;  CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular
trip wishes change registration another trip same
with departure from different date other change must
above
mentioned rate changeover
costs

However when change takes place days less advance departure date trip which Traveler

registered

service providers accept change subject expenses charges "Termination Contract Traveler" clause After start trip requested change services contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those published brochure that motivated hiring  APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer

position replaced another person fulfills conditions required package

provided that

informs

travel tourism agency writing

seven consecutive days before scheduled date

game

transferor transferee shall

jointly severally liable payment outstanding

balance additional charges

charges costs

arising from assignment which shall duly informed verified travel tourism agency
CHANGES MADE AGENCY

Whenever prior commencement travel travel tourism agency obliged change significantly principal characteristics travel services

fails meet special requirements requested Traveler; proposing increase price package travel more than traveler

within days: accept
proposed amendment;

Terminate contract

without penalty
being refunded amounts
paid;
Accept organized trip substitution proposed travel
agency tourism being refunded case difference price Failure traveler
reply within time limit fixed

travel agency shall imply tacit acceptance proposed

change cancellation

trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency reserves right cancel

package number

participants reached less than minimum these cases traveler will informed writing cancellation within: days before commencement package case journeys lasting more than days; days before commencement trip case trips lasting from days; hours before commencement package case journeys less than

days Prior commencement travel travel tourism agency also terminate contract prevented from performing contract

unavoidable exceptional circumstances termination travel contract agency above

terms only
grants traveler right
full
repayment payments made
within
maximum days after
termination travel contract
 PRICE TRIP Payment

methods price trip should paid

follows: upon reservation; days prior travel date;

Unless there another
payment
agreement credit between agency client price trip does
include

local tourist taxes will have paid destination  PRICE

ALTERATION prices shown program based costs services exchange rates force

time printing this program

therefore subject changes increase reduction prices resulting

from

changes transport fuel costs taxes rates exchange rate fluctuations increase question exceeds total price package provisions clause "CHANGES CARRIED

AGENCY"
shall apply case
reduction price travel
agency tourism reserves right deduct reimbursement
make traveler corresponding administrative expenses that request traveler will justified REFUNDS After commencement trip refund services used Traveler
force
majeure cause attributable Traveler unless refunded respective
suppliers
Failure provide services foreseen travel program causes
attributable organizing agency possible replace them with other equivalent ones gives Traveler
right reimbursed
difference between price services provided those actually provided  TERMINATION
CONTRACT TRAVELER traveler free give trip times before start trip Such termination implies that liable payment charges incurred commencing performance contract withdrawal less

redeployment services cost savings Where applicable Traveler shall

reimbursed difference between amount paid amounts referred above present situation reimbursement will made less termination within maximum days after termination travel

contract traveler also

entitled terminate travel
contract prior commencement travel contract without

paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract passengers destination termination travel contract this situation only gives

traveler

right full repayment

payments made
RESPONSABILITY travel tourism agency responsible correct

execution travel services included travel contract

case package travel travel tourism agencies responsible

Travelers

even services performed third parties without prejudice right return under general terms applicable Organizing travel tourism

agencies respond

jointly with retail

agencies case package travel other travel services travel tourism agency responsible correct issuance accommodation transportation certificates also wrong choice service providers these have been suggested traveler travel tourism agency

that

acts intermediaries sales reservations services separated

travel responsible

errors emission respective titles even cases technical deficiencies

systems

allocations that imputable them travel tourism agency shall liable

errors technical

deficiencies reservation

system attributable agreed book organized trip travel services which part related travel errors made during

booking

process travel tourism agency responsible errors reservation that attributable traveler caused unavoidable exceptional circumstances

ASSISTANCE
event difficulties traveler when reasons
beyond control unable complete package travel tourism agency shall

provide following assistance: provision adequate information health services local authorities consular assistance; Assisting traveler conduct distance

communications finding alternative travel solutions difficulty which request assistance based been
deliberately

negligently caused traveler travel

tourism agency charge amount costs

incurred
traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary

accommodation costs possible equivalent category period more than three nights traveler retail travel tourism agency shall jointly severally liable obligation question subject right recourse general terms applicable above cost limitation does apply

persons with reduced mobility their accompanying persons pregnant women unaccompanied
children persons requiring specific medical care provided that travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort
Travel Tourism
Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising
from obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent sells this program arising from
obligations

assumed guaranteed civil liability

insurance Liberty Seguros policy number
095/00932291/001 amount 75 000 seventy five

thousand euros accordance with legislation force agency also offers sale

insurance

that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this

program reflect provisions 221/85 July

margin VALIDITY This program valid during period travel

NOTES:

These general conditions supplemented

other specific conditions provided that they duly agreed parties categories hotels cruises presented this brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain
confirm existing reservation agency

obliged inform Traveler soon knowledge thereof GENERAL INFORMATION:

HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time respective country according schedules respective airlines date printing this program therefore subject

change HOTELS APARTMENTS: Apartments case accommodation hired apartment

responsibility Traveler

inform number

people
will occupy apartment there more people than booked apartments refuse entry
Hotels price
shown person
based

double occupancy hotels have triple room rule there

extra

that same

quality
rooms equipped with beds double triple only consist
those beds list hotels apartments
contained programs indicative well their category which meets local criteria classifications whose criteria sometimes different
from
those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full
Board supplements include beverages arrival hotel after
first meal service will

breakfast next

last unless there possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT: hours entrance exit first last will
defined according
first last service rule binding rooms used from arrival must left
free until noon departure apartments entrance generally

verified arrival should left free until 10am departure

SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always question special conditions that applied trip question ATTACHMENT Part

Standardized form organized travel contracts possible hyperlinks proposed combination services organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct

execution whole trip addition required Tropical Travel Agency

protection

reimburse payments have made transportation included package ensure your repatriation declared More information main

rights under current

Decree turitropical

Terms present program information document which these general conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless

cumulatively: program

expressly provides; Changes insignificant; information

change provided traveler durable medium; These general conditions comply with
provisions Decree
17/2018 March General Conditions

object which Organized Journey Related Travel Service

contained this program corresponding standard information sheets particular conditions contained travel documentation
provided Traveler
moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial

Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism

With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office
Paços Ferreira under number 00740/920123 with RNAVT 2016 telephone email geral@turitropical  REGISTRATIONS
time

registration traveler must deposit price service paying

remaining

days before start service registration takes place days less from date commencement service total price

service must paid upon registration travel agency
reserves right cancel registration whose payment been made under conditions mentioned above reservations conditional upon
obtaining part
suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following Alternative Dispute
Resolution Entities: Provider Client Travel

Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement

execution travel

service included package travel contract must

communicated travel agency organizer retailer

writing other appropriate

form
soon such discontinuance occurs
without

undue delay right present claims purpose price reduction compensation lack conformity travel services included package travels within period years LUGGAGE: agency responsible baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction

luggage international

transport case damage luggage complaint must

made writing carrier immediately after

verification damage maximum days
from delivery case

delay delivery luggage

claim
must made within days from date delivery filing such complaint shall essential
basis

triggering liability travel agent over entity providing service LIMITS liability agency shall limited maximum amount service providers under Montreal Convention 1999 International Carriage Berne Convention 1961 Rail Transport case maritime

transport liability travel agents respect their Travelers

provision transport
services accommodation where appropriate maritime
transport

undertakings case damage resulting from intent negligence

shall
limited following
amounts: 441 436 case
death personal injury; 7 881 event
total

partial loss luggage damage 31 424 event loss motor vehicle including luggage contained therein; 10 375 event loss baggage

accompanied

contained motor vehicle; 1 097 damage luggage result damage

motor vehicle Where exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying there following limits: overall; article; value declared Traveler articles deposited custody tourist
accommodation

establishment agency's liability personal damages contractually limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged

expenses according

information provided

travel agency each change names dates type apartment room travel will charged expenses according information provided

travel agency Acceptance such changes depends acceptance
respective suppliers DOCUMENTATION traveler must have good order personal
family documentation identity card military documentation authorization minors visas certificate
vaccines others
that required agency declines

responsibility refusing grant visas admitting travelers foreign country; being still Traveler's

account costs
that

such situation entails Travel

European Union: Travelers

irrespective travel within European Union must holders respective civil identification document Passport Citizen's Card obtain medical assistance they must holders respective European Health Insurance Card; Nationals countries

should consult specific information documentation necessary travel embassies consulates countries origin; Travel outside European Union: Travelers irrespective traveling outside European Union

must have their passport visa necessary obtain such information

from agency time booking Nationals countries should

consult specific information documentation necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes change registration another

trip same with departure from different

date other

change must above mentioned rate changeover costs However when change

takes
place days less advance departure date trip which

Traveler registered service providers accept change subject expenses

charges "Termination Contract Traveler" clause After start
trip requested change services contracted reasons attributable agency extension nights stay change
flight prices tourist
services correspond those published brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills conditions

required package provided that informs travel tourism agency writing seven

consecutive days
before scheduled date game transferor
transferee shall

jointly severally liable payment outstanding balance

additional charges charges costs arising from assignment which shall duly informed verified travel tourism agency CHANGES

MADE AGENCY Whenever prior

commencement travel travel tourism agency obliged change significantly principal characteristics

travel

services fails meet

special requirements
requested Traveler; proposing
increase price

package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty

being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism

being refunded case difference price Failure

traveler

reply within time limit fixed travel

agency shall imply tacit

acceptance proposed change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency reserves right cancel package number

participants reached less than minimum these cases traveler will informed writing cancellation within: days before commencement package case

journeys

lasting more than days; days before

commencement trip case trips
lasting from days; hours before commencement package case journeys less than days
Prior
commencement travel travel tourism agency
also terminate contract prevented from performing contract unavoidable exceptional circumstances termination travel contract
agency above
terms only
grants traveler right full repayment payments made within maximum days after
termination

travel contract  PRICE TRIP Payment methods price trip should paid follows: upon reservation; days prior travel date; Unless there another payment agreement credit between agency client price trip does include local tourist taxes will have

paid destination  PRICE ALTERATION prices shown program based costs services exchange rates force time printing this

program therefore subject changes increase reduction

prices resulting

from changes transport fuel costs taxes rates exchange rate fluctuations

increase question exceeds total
price package provisions clause "CHANGES
CARRIED AGENCY" shall apply case reduction
price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler
will justified REFUNDS
After commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable organizing agency possible
replace them

with other equivalent ones

gives Traveler right reimbursed difference between price services provided those actually provided TERMINATION CONTRACT

TRAVELER traveler free give

trip times

before start trip Such termination implies that liable payment charges incurred commencing performance contract withdrawal

less
redeployment services cost savings
Where

applicable Traveler shall

reimbursed difference between amount paid

amounts

referred above present situation reimbursement will made less termination within maximum days after

termination travel contract traveler also entitled terminate

travel
contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract

passengers destination termination travel contract

this situation only gives
traveler

right full repayment payments made RESPONSABILITY travel tourism agency responsible

correct execution travel services included travel contract case package travel travel tourism agencies responsible Travelers even services performed third parties without

prejudice
right return under general terms applicable Organizing travel tourism agencies
respond jointly with retail agencies case package

travel other travel services travel tourism agency responsible correct issuance accommodation transportation certificates

also wrong
choice service providers these have been suggested traveler travel tourism agency that acts intermediaries sales reservations services
separated travel responsible errors emission respective

titles even cases technical deficiencies systems allocations that imputable them travel tourism agency shall liable errors technical

deficiencies reservation system attributable agreed book organized trip travel

services which

part related travel errors made during booking process travel tourism

agency

responsible errors reservation

that

attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond

control unable complete package travel tourism
agency

shall provide following

assistance:
provision adequate information health services local authorities consular assistance; Assisting traveler conduct distance communications

finding alternative travel solutions difficulty which request

assistance based

been deliberately negligently caused

traveler travel tourism

agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances

traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category period more than three nights traveler retail travel tourism agency shall jointly severally liable obligation question subject right recourse general terms applicable above cost

limitation does apply persons with reduced mobility their accompanying persons

pregnant women unaccompanied children persons
requiring specific medical care provided
that travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort
Turismo Portugal entity
responsible respective

operation: Turismo Portugal Ivone Silva Lote

1050

Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program arising

from obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent sells this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force agency also offers sale insurance that purchased

depending

trip guarantee assistance situations cancellation expenses prices mentioned this program reflect provisions 221/85 July margin VALIDITY This program valid during period travel NOTES: These general

conditions
supplemented other
specific conditions provided

that they duly agreed parties categories hotels cruises presented this brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain confirm existing reservation agency obliged inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time respective country according schedules respective airlines date printing

this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler inform number people will occupy apartment there more
people than

booked apartments refuse entry Hotels

price shown
person based
double occupancy hotels have triple room rule
there

extra that same quality rooms equipped with beds double triple only consist those beds list hotels apartments contained programs indicative well

their category which
meets local

criteria classifications whose criteria sometimes different from those

used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include

beverages arrival hotel after first
meal service will
breakfast
next last unless there possibility late check
last service hotel will
breakfast SCHEDULE
ENTRY
EXIT: hours entrance exit first last will defined according first last service rule binding rooms used from arrival must

left free until noon departure apartments entrance generally verified arrival should left free until 10am

departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always question special conditions that applied trip question ATTACHMENT Part Standardized

form organized travel contracts possible hyperlinks proposed combination
services
organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency

responsible correct execution whole trip

addition required Tropical Travel Agency protection reimburse payments have made transportation included package ensure

your repatriation declared More information main rights under current Decree turitropical +351

geral@turitropical Private

Access About
Featured Leisure Travel

City Breaks Long Distance Trips Honeymoon Beaches Getaways Tailor

Made Experiences Corporate Travel Incoming Contacts Terms present program information document which these general

conditions

inserted forming integral part constituting absence

autonomous document travel

contract This information binding agency unless cumulatively: program expressly provides; Changes insignificant; information change provided traveler

durable medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program corresponding standard information

sheets particular conditions contained travel

documentation provided Traveler moment booking trip constitute travel contract

that binds

parties ORGANIZATION organization
trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer
502691140
with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under 00740/920123 with
RNAVT 2016 telephone email
geral@turitropical

commercialization trip carried company Tropical Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry

Office Paços Ferreira under number 00740/920123 with RNAVT

2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying remaining days before

start service registration takes place
days less
from

date commencement service total price service must paid upon registration travel agency reserves right cancel registration whose payment been made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform

that Traveler following Alternative Dispute

Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal

Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included

package travel contract must communicated travel agency organizer retailer writing other appropriate form soon such discontinuance occurs without undue delay right

present claims purpose price

reduction compensation lack conformity travel services included package travels within period years LUGGAGE: agency responsible baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case damage luggage complaint

must made
writing

carrier immediately after verification

damage maximum

days from delivery case delay

delivery luggage claim must

made within days from

date delivery filing
such complaint shall essential basis triggering liability travel agent over entity providing service

LIMITS liability agency shall limited maximum amount service providers under Montreal Convention 1999 International Carriage

Berne Convention 1961 Rail Transport case maritime transport liability travel agents respect their Travelers provision transport services accommodation where

appropriate maritime transport undertakings case damage

resulting from intent negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss luggage damage 31 424 event loss motor vehicle including luggage contained therein; 10 375 event

loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage motor vehicle Where exists responsibility travel tourism agencies

deterioration destruction subtraction
luggage other articles tourist accommodation establishments while Traveler staying there following

limits: overall; article; value declared

Traveler articles deposited custody tourist accommodation establishment
agency's liability
personal damages contractually limited amount

corresponding three times price service

sold

RESERVATION AMENDMENT EXPENSES each

reservation will charged
expenses according information provided travel agency each change names dates type apartment room travel will
charged

expenses according information provided travel agency

Acceptance

such changes depends acceptance

respective suppliers

DOCUMENTATION traveler

must have good order personal family documentation

identity

card military documentation authorization

minors
visas certificate vaccines others that required agency declines responsibility refusing grant visas
admitting

travelers foreign country; being

still

Traveler's account costs that such situation entails Travel European Union: Travelers irrespective travel within European Union must

holders respective civil identification document Passport Citizen's Card obtain medical assistance they must holders respective European Health
Insurance Card;

Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; Travel outside European Union:

Travelers irrespective traveling

outside European Union must

have

their passport visa

necessary obtain such information from agency

time booking Nationals countries should consult specific
information documentation necessary travel embassies
consulates

countries origin; CHANGES REQUESTED TRAVELER suppliers

travel question

allow whenever Traveler registered

particular trip wishes change registration another trip same with departure from different date

other change

must above mentioned rate changeover costs However when change takes place days less advance departure date trip which Traveler

registered service providers accept change subject expenses charges "Termination Contract Traveler" clause After start trip requested change services contracted reasons attributable agency extension nights stay change

flight

prices tourist

services
correspond those published brochure that motivated hiring APPLICATION
REGISTRATION

CONTRACTUAL POSITION traveler

transfer position replaced another person fulfills conditions required package provided that informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee shall jointly severally liable

payment outstanding balance additional charges charges costs arising from assignment which shall duly informed verified travel tourism agency CHANGES MADE AGENCY Whenever prior commencement travel travel tourism agency obliged change significantly principal characteristics travel services fails meet special requirements requested Traveler; proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract

without
penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case difference price
Failure

traveler reply within time limit fixed travel

agency shall imply tacit acceptance

proposed

change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency reserves right cancel package number participants reached less than minimum these cases

traveler will informed writing cancellation within: days

before commencement package case

journeys

lasting more than days; days before

commencement trip case trips lasting from days; hours before commencement package case journeys less than days

Prior commencement travel travel

tourism agency also terminate

contract prevented from
performing

contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right full repayment payments made within maximum days

after termination travel contract  PRICE TRIP Payment methods price trip should paid follows: upon

reservation;

days prior travel date; Unless there another

payment agreement

credit between agency client price trip does include local tourist taxes will have paid destination  PRICE ALTERATION prices shown program based costs services exchange rates force

time printing this program therefore subject

changes increase reduction prices

resulting from changes transport fuel costs taxes rates exchange rate fluctuations increase question exceeds total price package

provisions clause "CHANGES CARRIED AGENCY" shall apply case reduction price travel
agency tourism
reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified REFUNDS After commencement trip refund services used
Traveler

force majeure cause attributable Traveler

unless refunded respective suppliers Failure
provide services foreseen travel program causes attributable organizing agency possible replace them with other equivalent
ones gives Traveler right reimbursed difference between price services provided those actually
provided TERMINATION CONTRACT TRAVELER traveler free give trip times before start trip Such termination implies that liable payment charges incurred commencing performance contract withdrawal less redeployment services cost savings
Where applicable Traveler shall reimbursed difference between amount paid amounts referred above

present situation reimbursement will made less termination within maximum days after termination travel contract traveler also entitled terminate travel contract prior commencement travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract

passengers destination termination travel contract this situation only gives traveler

right full repayment payments made RESPONSABILITY travel tourism agency responsible correct execution travel services
included travel

contract case package travel travel tourism agencies responsible Travelers

even services performed third parties without prejudice right

return under general terms applicable Organizing travel tourism agencies respond jointly with retail agencies case package travel other travel services travel

tourism agency responsible correct

issuance accommodation

transportation certificates also wrong choice service

providers these have
been suggested traveler travel
tourism agency that

acts intermediaries sales reservations services separated travel responsible errors emission respective

titles

even cases technical deficiencies systems allocations that imputable them travel tourism agency shall liable errors technical deficiencies reservation system attributable agreed book

organized

trip travel services which

part related

travel errors made during booking process travel tourism agency responsible errors reservation that

attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond control unable

complete package travel
tourism agency shall provide following assistance:
provision adequate information health

services local authorities consular assistance; Assisting traveler conduct distance communications finding

alternative travel solutions difficulty which request assistance based been
deliberately negligently

caused traveler travel tourism

agency
charge amount

costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category period more than three nights traveler retail travel tourism agency

shall jointly

severally liable obligation question subject right recourse general terms applicable

above cost limitation does apply persons with reduced mobility their accompanying persons pregnant women unaccompanied children persons requiring specific medical care

provided that travel tourism specific needs least hours

before start
package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must
resort Turismo
Portugal entity responsible respective operation: Turismo Portugal
Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE
liability

travel agency organizing

this

program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent sells this

program arising from

obligations assumed guaranteed civil liability insurance Liberty Seguros policy number

095/00932291/001

amount 75 000

seventy

five thousand euros accordance with legislation force agency also offers sale insurance

that

purchased depending trip guarantee assistance

situations

cancellation expenses prices mentioned this program reflect provisions 221/85 July margin VALIDITY This

program valid during
period
travel NOTES: These general
conditions supplemented
other specific conditions provided that they duly agreed parties categories hotels cruises presented this brochure follow quality standards host country changed similar ones when reasons beyond control
agency

possible maintain confirm existing reservation agency obliged inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time respective country according schedules respective airlines date printing this program therefore subject change HOTELS APARTMENTS: Apartments case

accommodation

hired apartment responsibility

Traveler inform number people will occupy apartment there more people than booked apartments refuse

entry Hotels price shown person based double

occupancy hotels have triple
room rule there extra that same quality rooms equipped with beds double triple only consist those beds list hotels apartments contained programs indicative well their category which
meets local criteria

classifications whose criteria sometimes different from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include

beverages arrival hotel after first meal service will breakfast next last unless there

possibility late check last

service hotel will breakfast SCHEDULE

ENTRY EXIT: hours entrance exit first last will defined according first last

service rule binding rooms used from arrival must left free until noon departure apartments entrance generally verified arrival should left free until 10am

departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions

applied children destination supplier recommended always question special conditions that applied trip question ATTACHMENT Part

Standardized form organized travel contracts possible hyperlinks proposed combination
services

organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct

execution whole trip addition required Tropical Travel Agency protection reimburse payments have made transportation included package ensure your repatriation declared More information main rights under current Decree turitropical TROPICAL About Contacts Private Access Remove Email from Mailing List NAVIGATION
Featured Tailor
Made Experiences Incoming Corporate
MORE INFO Privacy Policy Terms Contacts Electronic Complaint Book SOCIAL NETWORKS Facebook Twitter LinkedIn compliance with 144/2015 inform that
resolution consumer
disputes should contact arbitration committee Turismo Portugal

turismodeportugal Tropical Travel

Tourism Agency RNAVT 2016 Social PT 502691140

Enrolled

Paços Ferreira 00740/920123 2019 Tropical desenvolvido

BYDAS present program
information document

which these general conditions inserted

forming

integral part constituting absence autonomous

document travel contract This information binding agency unless cumulatively: The
program expressly Turitropical Travel Agency

Paços Ferreira Paredes travel agency Travel

agency Penafiel Travel tourism vacations beaches Algarve hotels Terms Turitropical

present

program information document which these general conditions inserted forming integral part constituting absence autonomous document travel

contract This

information

binding agency unless cumulatively: program expressly provides;Changes insignificant;The information change provided traveler

durable medium; These general conditions comply

with provisions Decree

17/2018 March General Conditions object which Organized

Journey
Related Travel Service

contained this program corresponding

standard information sheets particular
conditions contained

travel documentation

provided Traveler moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips included this brochure

Tropical

Travel Agency

Located Tenente Leonardo Meireles Paços Ferreira
Taxpayer

502691140 with capital stock 100 000 registered Commercial

Registry
Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism With headquarters Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços
Ferreira
under number 00740/920123 with RNAVT 2016 telephone

email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying remaining days before start service registration takes place days less from date commencement service total price service

must

paid upon registration travel agency reserves right cancel registration whose payment been made under conditions mentioned above reservations conditional upon

obtaining part

suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler following Alternative Dispute Resolution Entities:

Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer retailer
writing other appropriate form soon such discontinuance occurs without undue
delay
right present claims purpose price reduction compensation lack conformity travel services included package travels within period years LUGGAGE: agency responsible

baggage legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage

international transport
case damage luggage complaint must made writing carrier immediately after verification damage maximum days
from delivery
case delay delivery luggage claim must made within days from date delivery filing such complaint shall essential basis triggering liability travel agent over entity providing service LIMITS
liability

agency shall limited maximum amount service providers under Montreal Convention 1999 International Carriage

Berne Convention 1961 Rail Transport case maritime transport liability travel agents respect their Travelers

provision transport services accommodation where appropriate maritime transport undertakings case damage resulting from

intent

negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss luggage damage 31 424 event loss motor vehicle including luggage contained therein;d 10 375 event loss baggage accompanied contained motor

vehicle; 1 097 damage luggage result

damage motor

vehicle Where exists responsibility travel tourism agencies deterioration destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying there following limits: overall; article; value declared Traveler articles

deposited custody tourist accommodation establishment agency's liability personal

damages

contractually limited amount corresponding three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel agency each change names dates type apartment room travel will charged expenses

according
information provided travel agency Acceptance such changes
depends acceptance respective
suppliers DOCUMENTATION traveler must have good order personal family documentation identity card military documentation authorization minors
visas

certificate vaccines others that required agency declines

responsibility refusing grant visas admitting travelers foreign country; being still Traveler's
account

costs that such situation entails Travel European Union: Travelers irrespective travel within European Union

must holders respective

civil identification document Passport Citizen's Card obtain medical assistance they must holders respective European Health Insurance

Card;
Nationals countries should consult specific
information documentation necessary travel embassies consulates countries origin;
Travel outside European Union: Travelers

irrespective traveling outside European Union must have their passport visa necessary obtain

such
information from agency time booking Nationals countries should consult
specific
information documentation
necessary
travel embassies consulates countries origin;  CHANGES REQUESTED
TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes change
registration another trip same with departure from different
date other change must above

mentioned rate changeover costs

However
when change takes place days less advance departure date trip which Traveler registered service providers accept change subject expenses

charges "Termination Contract

Traveler" clause After start trip requested change services contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those published brochure that motivated
hiring  APPLICATION REGISTRATION CONTRACTUAL POSITION traveler transfer position replaced another person fulfills
conditions
required package provided that informs travel tourism agency writing seven consecutive days before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance additional charges charges costs arising from assignment which shall duly informed verified travel tourism agency CHANGES MADE

AGENCY Whenever prior commencement travel travel tourism agency obliged change significantly principal

characteristics travel services fails meet special

requirements requested Traveler; proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts

paid; Accept organized

trip

substitution proposed travel agency tourism being

refunded

case difference price Failure traveler

reply within time limit fixed
travel agency shall imply tacit acceptance
proposed change
cancellation
trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY

When trip dependent minimum number participants Agency reserves right cancel package number participants reached less than minimum these cases traveler will informed writing cancellation within: days before commencement package case journeys lasting more

than days; days
before commencement trip case trips lasting from days; hours

before commencement package case journeys less than days Prior commencement travel

travel tourism agency also terminate contract prevented from performing contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right full

repayment payments made

within maximum days after termination travel contract

 PRICE TRIP Payment

methods price

trip should paid

follows:
upon reservation; days prior travel date; Unless there another payment agreement credit
between agency

client price trip does include local tourist taxes will have paid destination  PRICE ALTERATION prices shown program based

costs services

exchange rates force time printing this program therefore subject changes increase reduction prices resulting from changes transport fuel costs taxes rates exchange rate fluctuations increase question exceeds total price package provisions clause

"CHANGES CARRIED AGENCY" shall apply case reduction price travel agency tourism

reserves right deduct

reimbursement make

traveler corresponding administrative expenses that request

traveler will
justified REFUNDS

After commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective

suppliers Failure
provide services foreseen travel program causes

attributable organizing agency possible

replace
them with other equivalent ones gives Traveler right reimbursed
difference between
price services provided those actually provided  TERMINATION CONTRACT TRAVELER traveler free give trip times before start trip Such termination implies that liable

payment charges incurred commencing performance contract withdrawal

less
redeployment services cost savings Where applicable Traveler shall
reimbursed difference between
amount paid amounts referred above present situation reimbursement will made less termination within maximum days after termination travel contract traveler

also entitled

terminate travel contract

prior commencement

travel contract without paying termination there unavoidable exceptional circumstances place destination immediate vicinity that substantially affect

performance travel
contract passengers destination termination travel contract this situation only gives traveler right
full
repayment payments made RESPONSABILITY travel tourism
agency responsible correct execution travel services included travel contract case package travel travel tourism agencies responsible Travelers even services
performed third parties without prejudice right return under general terms applicable Organizing travel tourism agencies respond jointly with retail agencies case package travel other travel
services travel tourism

agency responsible correct issuance

accommodation
transportation certificates also wrong choice service providers these have been suggested traveler travel tourism agency that acts intermediaries sales reservations services
separated travel responsible errors emission respective titles even
cases technical
deficiencies systems

allocations that imputable them travel tourism agency shall liable errors technical deficiencies reservation

system

attributable agreed book organized trip travel

services
which part related travel errors made during booking process travel tourism agency responsible errors reservation that attributable
traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when reasons beyond control unable complete package

travel tourism agency shall provide following assistance:

provision adequate information

health services local authorities

consular assistance; Assisting traveler conduct distance communications finding alternative travel solutions difficulty which request assistance based been deliberately negligently caused traveler travel tourism agency charge amount costs incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category period more than three nights traveler retail travel tourism agency shall jointly severally liable obligation question
subject right
recourse general terms applicable
above cost limitation does apply persons
with reduced mobility their accompanying persons
pregnant women unaccompanied children persons requiring specific medical care provided that travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050
Lisboa info@turismodeportugal  INSURANCE liability travel

agency organizing this program

arising from

obligations assumed guaranteed civil liability insurance Liberty Seguros Company policy

number 095/00932291/001

amount 75 000 seventy

five thousand euros accordance

with

legislation force liability travel agent sells this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number

095/00932291/001
amount 75 000

seventy five thousand euros accordance with legislation force agency

also
offers sale insurance that purchased depending trip guarantee assistance situations cancellation expenses prices mentioned this program
reflect provisions 221/85 July margin VALIDITY This

program valid during

period travel NOTES: These general conditions supplemented other specific conditions provided that they duly agreed parties categories hotels cruises presented this brochure follow quality standards host

country changed similar ones when

reasons beyond control agency possible maintain confirm existing reservation agency obliged inform Traveler soon knowledge

thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time respective country according schedules respective airlines date printing this

program therefore subject change
HOTELS
APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler
inform
number people will occupy apartment there
more people than booked apartments refuse entry Hotels
price shown

person based double occupancy hotels have triple

room rule there extra that same quality rooms equipped with beds double triple only consist those beds

list hotels
apartments contained programs indicative well
their category which
meets local criteria classifications whose criteria sometimes different from those

used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages arrival hotel after first meal service will breakfast next last unless there possibility late check last service hotel will breakfast SCHEDULE ENTRY

EXIT:

hours entrance exit first last will defined according first last service rule binding rooms

used

from arrival must left free until noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children

destination supplier recommended

always
question special conditions that applied trip question ATTACHMENT Part Standardized form organized travel
contracts
possible hyperlinks proposed
combination services organized
journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution
whole trip

addition required Tropical Travel Agency protection reimburse payments have made

transportation included package ensure your repatriation declared
More information main

rights under current Decree turitropical

Terms present program information document which these general conditions inserted forming integral part constituting absence autonomous

document travel contract This information binding agency unless cumulatively: program expressly provides; Changes insignificant; information change provided traveler durable medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object which Organized Journey Related Travel Service contained this program corresponding standard information sheets particular conditions contained travel documentation provided Traveler

moment booking

trip

constitute travel contract

that
binds parties ORGANIZATION organization trips included
this

brochure Tropical

Travel
Agency Located
Tenente Leonardo

Meireles Paços Ferreira Taxpayer 502691140 with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism

With

headquarters Tenente Leonardo Meireles Paços Ferreira

Taxpayer 502691140

with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under number 00740/920123 with RNAVT

2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price

service

paying remaining days before start service registration takes place days less from date commencement service total price service must paid upon registration travel

agency reserves right cancel
registration

whose payment

been
made under conditions mentioned above reservations conditional upon obtaining part suppliers confirmation services INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September amended hereby inform that Traveler
following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism
Arbitration Commission
turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel
agency
organizer retailer writing other appropriate
form soon such discontinuance
occurs

without undue delay right

present claims purpose
price reduction compensation lack conformity travel services included package travels
within

period years LUGGAGE: agency responsible

baggage
legal terms; Traveler obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case

damage luggage complaint must made writing carrier immediately

after verification damage maximum days

from delivery case

delay delivery luggage claim must
made
within days from date delivery filing such complaint shall
essential basis triggering liability
travel agent over entity providing service LIMITS liability

agency shall limited maximum amount service

providers under Montreal Convention 1999 International

Carriage Berne Convention 1961 Rail Transport case maritime transport liability

travel
agents respect their Travelers provision transport services
accommodation where appropriate maritime transport undertakings case damage resulting
from intent
negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss luggage damage 31 424 event loss motor
vehicle including luggage

contained therein; 10 375 event loss baggage accompanied contained motor

vehicle; 1 097 damage luggage result damage

motor vehicle Where exists
responsibility travel tourism

agencies deterioration destruction subtraction luggage other articles tourist accommodation establishments while Traveler staying there following limits: overall; article; value declared Traveler articles deposited custody tourist accommodation establishment agency's liability personal damages contractually limited amount corresponding three

times price service

sold RESERVATION AMENDMENT EXPENSES each reservation will charged

expenses according information provided travel agency each change names
dates

type apartment room travel

will charged expenses according information provided travel agency

Acceptance such changes depends acceptance respective

suppliers DOCUMENTATION traveler must have good order personal family documentation identity card military documentation authorization minors visas certificate vaccines others that required agency declines responsibility refusing grant visas admitting travelers

foreign
country; being still Traveler's account costs that such situation entails Travel European Union: Travelers irrespective travel within

European Union must holders respective civil identification

document

Passport Citizen's Card obtain medical assistance

they
must holders respective European Health Insurance Card; Nationals countries should
consult
specific information documentation necessary travel embassies consulates countries origin; Travel outside European
Union: Travelers
irrespective traveling outside European Union

must have their passport visa necessary obtain such information from agency time booking Nationals countries should consult specific information documentation necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular trip wishes change

registration another trip same with departure

from different date other

change must
above mentioned rate changeover costs However when change
takes

place days

less advance departure date trip

which Traveler

registered
service providers accept change subject expenses charges "Termination Contract Traveler" clause After start trip requested change services contracted reasons attributable agency extension nights stay change flight prices tourist services correspond those published brochure that motivated hiring APPLICATION REGISTRATION
CONTRACTUAL

POSITION traveler

transfer position replaced another person fulfills conditions required package provided that informs
travel tourism agency writing seven

consecutive days before scheduled date game transferor transferee shall jointly severally liable payment outstanding balance additional charges charges costs

arising from
assignment which
shall duly informed verified travel
tourism agency CHANGES MADE AGENCY Whenever prior commencement travel travel tourism agency obliged

change significantly principal characteristics travel services fails meet special requirements requested Traveler;

proposing increase

price package travel more than traveler within days: accept proposed amendment; Terminate contract

without

penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler reply within time limit fixed travel agency shall imply tacit acceptance proposed change cancellation trip with application respective

termination fees

provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency reserves right cancel package number participants reached less than minimum these cases traveler will informed writing cancellation

within: days before commencement package case journeys lasting more than days; days before commencement trip case

trips lasting from
days; hours before commencement package case journeys less than days Prior commencement
travel travel tourism agency also terminate contract

prevented from performing contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right full repayment payments made within maximum days after termination travel

contract

 PRICE TRIP Payment methods price trip should paid

follows:

upon reservation; days prior travel date; Unless there another payment agreement credit between agency client price trip does include local tourist taxes

will have paid destination

 PRICE ALTERATION prices shown program based costs

services exchange rates force time printing this program therefore subject changes increase reduction prices resulting from

changes transport fuel costs taxes

rates exchange rate fluctuations increase question exceeds total price package provisions clause "CHANGES CARRIED

AGENCY" shall
apply case reduction price travel agency tourism reserves right deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified REFUNDS After
commencement

trip refund services used

Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable
organizing agency possible
replace them with

other equivalent ones gives Traveler right reimbursed difference between price services provided those actually provided TERMINATION CONTRACT TRAVELER traveler free give trip times before start

trip Such termination implies
that liable payment charges incurred commencing performance
contract withdrawal less
redeployment

services cost savings Where applicable Traveler shall reimbursed difference between amount paid amounts

referred above present situation reimbursement will made

less termination within maximum days after termination travel contract traveler also entitled terminate

travel contract prior

commencement travel contract without paying termination there unavoidable exceptional circumstances place

destination immediate vicinity that substantially affect performance travel contract passengers destination termination travel contract this situation

only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency

responsible correct execution travel services included travel contract case

package
travel travel tourism agencies responsible Travelers even services performed third parties without prejudice
right return under general terms applicable Organizing travel tourism agencies
respond jointly

with retail agencies

case package
travel other travel services
travel tourism
agency responsible correct issuance accommodation transportation certificates also wrong choice service providers these have been suggested
traveler travel

tourism agency that acts intermediaries sales reservations services separated travel

responsible errors emission respective titles even
cases technical deficiencies systems

allocations that imputable them travel tourism

agency shall liable errors technical deficiencies reservation

system attributable agreed book
organized trip travel services which
part related travel errors made during booking process travel tourism
agency responsible
errors reservation that attributable traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties traveler when

reasons beyond control unable complete package travel tourism agency shall provide following assistance: provision adequate information health services local authorities consular assistance; Assisting traveler conduct

distance communications

finding alternative travel solutions difficulty which request assistance based

been

deliberately negligently caused traveler travel tourism agency charge amount costs incurred traveler rendering such assistance unavoidable

exceptional circumstances
traveler unable return travel tour operator responsible ensuring necessary accommodation costs possible equivalent category period more than three nights

traveler retail travel tourism agency shall jointly severally liable obligation question subject right

recourse general terms applicable above cost
limitation does
apply persons

with reduced

mobility their

accompanying persons pregnant women unaccompanied children

persons requiring specific medical care provided that travel tourism specific needs

least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort

Travel Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation: Turismo Portugal

Ivone Silva Lote 1050 Lisboa info@turismodeportugal  INSURANCE liability travel agency organizing this program

arising from obligations assumed guaranteed

civil liability

insurance Liberty Seguros

Company policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent sells this program arising from obligations assumed guaranteed civil liability insurance

Liberty
Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force agency also offers sale

insurance that purchased depending trip guarantee assistance situations cancellation expenses

prices mentioned

this program

reflect provisions 221/85 July margin VALIDITY This program valid during period travel NOTES: These general conditions supplemented other specific conditions provided

that they

duly agreed parties categories hotels cruises presented this brochure follow quality standards host country changed

similar ones when
reasons beyond control agency possible
maintain confirm existing reservation agency obliged inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times
indicated local time respective country
according
schedules respective airlines

date printing this program therefore subject change

HOTELS APARTMENTS: Apartments case accommodation hired apartment responsibility Traveler

inform number people

will occupy apartment there more people than booked apartments refuse entry

Hotels price
shown person based double occupancy hotels have triple room
rule there
extra that same quality
rooms equipped with beds double triple only
consist

those beds list hotels

apartments
contained programs indicative well their category which meets local criteria classifications whose criteria sometimes different from
those used
Portugal MEALS: Unless stated otherwise prices
shown

Half Board Full Board supplements include beverages arrival hotel after first meal service

will breakfast next
last unless there possibility late
check
last service hotel will
breakfast SCHEDULE ENTRY EXIT: hours entrance

exit first last will defined according first last service rule binding rooms used from arrival

must left free until noon departure apartments
entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions

applied children destination supplier recommended always question special

conditions
that applied trip question ATTACHMENT
Part

Standardized form organized travel contracts possible

hyperlinks proposed

combination services organized journey within

meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution whole trip addition required Tropical Travel Agency protection reimburse payments have made transportation included package

ensure your repatriation
declared More information main rights under current Decree turitropical +351 geral@turitropical Private Access About Featured Leisure Travel
City

Breaks Long Distance Trips Honeymoon Beaches Getaways Tailor Made Experiences Corporate Travel

Incoming Contacts

Terms present

program information

document which

these general conditions inserted forming integral part constituting absence autonomous document travel

contract This information binding agency unless cumulatively: program

expressly provides; Changes insignificant; information change provided traveler

durable medium;
These general
conditions comply
with
provisions Decree 17/2018 March General

Conditions object which Organized Journey Related Travel Service

contained this program corresponding

standard information

sheets particular conditions contained travel

documentation provided Traveler moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel Agency Located

Tenente Leonardo Meireles Paços

Ferreira Taxpayer 502691140 with capital stock 100 000 registered

Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company

Tropical Travel

Agency Tourism With headquarters Tenente Leonardo Meireles

Paços Ferreira Taxpayer 502691140 with capital stock 100 000
registered Commercial Registry Office Paços Ferreira under number
00740/920123 with RNAVT
2016 telephone email geral@turitropical  REGISTRATIONS time registration traveler must deposit price service paying remaining
days before

start service registration takes place days

less

from date commencement service total price service must paid upon registration travel

agency

reserves right cancel

registration whose
payment been made under conditions mentioned above reservations conditional upon obtaining part suppliers
confirmation services
INFORMATION ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with
144/2015 September amended hereby inform
that

Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency

organizer retailer writing
other

appropriate form soon such discontinuance occurs without undue delay right present claims purpose price reduction compensation lack conformity travel

services included package travels within
period years

LUGGAGE: agency responsible baggage legal terms; Traveler

obligation complain entity providing services moment subtraction deterioration destruction luggage international transport case damage luggage

complaint must
made writing carrier immediately after verification

damage maximum days from delivery

case delay delivery
luggage

claim must made within days from date

delivery filing such

complaint shall essential basis triggering liability travel agent over entity

providing service LIMITS liability agency shall limited maximum amount service providers under Montreal Convention
1999

International Carriage Berne Convention 1961 Rail Transport case maritime transport liability travel agents respect their

Travelers provision transport services

accommodation where appropriate

maritime transport

undertakings case damage resulting from intent negligence shall

limited following amounts: 441 436 case death

personal injury; 7 881 event total partial

loss luggage damage 31 424 event loss motor vehicle including luggage

contained therein;

10 375

event loss baggage accompanied contained motor vehicle; 1 097 damage luggage result damage motor vehicle Where

exists
responsibility travel tourism agencies
deterioration

destruction subtraction

luggage other articles tourist accommodation establishments while Traveler staying there following limits:

overall; article; value declared Traveler articles deposited custody tourist accommodation establishment agency's liability personal damages contractually limited

amount corresponding

three times price service sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses

according information provided travel agency each change names dates

type apartment room travel will charged expenses according information provided travel agency Acceptance such changes depends acceptance respective

suppliers DOCUMENTATION traveler must have good order

personal family documentation identity

card military

documentation authorization minors visas certificate

vaccines

others that required agency declines

responsibility refusing grant

visas admitting

travelers foreign country; being still Traveler's

account

costs that such situation entails Travel European Union:

Travelers

irrespective travel within European Union

must holders respective civil identification document Passport Citizen's Card obtain medical assistance they

must holders respective European

Health Insurance Card;

Nationals countries should consult specific information documentation necessary travel

embassies consulates countries origin; Travel

outside European Union: Travelers irrespective traveling outside European Union must have their
passport visa necessary obtain such information from agency time

booking Nationals countries should consult specific

information documentation
necessary travel embassies consulates countries origin; CHANGES REQUESTED TRAVELER suppliers travel question allow whenever Traveler registered particular
trip wishes change registration another
trip same
with

departure from different date other change must above mentioned rate changeover costs However when change takes place days less

advance departure date trip which Traveler
registered

service providers accept change subject expenses charges "Termination Contract Traveler" clause

After start

trip requested change services contracted reasons attributable agency

extension nights stay change flight prices tourist services correspond those published brochure that motivated hiring APPLICATION REGISTRATION CONTRACTUAL
POSITION

traveler transfer position replaced another person fulfills conditions required package provided that informs travel

tourism

agency writing seven consecutive days before scheduled

date game transferor transferee shall jointly severally liable payment

outstanding balance additional

charges charges costs arising from assignment which

shall duly informed
verified travel tourism agency CHANGES MADE AGENCY Whenever prior commencement travel travel tourism

agency obliged change significantly principal characteristics travel services fails meet special requirements requested Traveler; proposing increase price package travel more than traveler within days: accept proposed amendment; Terminate contract without penalty being refunded amounts paid; Accept organized trip substitution proposed travel agency tourism

being refunded case difference
price Failure traveler reply within time limit fixed travel agency shall imply tacit
acceptance proposed change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency

reserves right cancel package number participants reached less than minimum

these cases traveler
will informed writing cancellation within: days before
commencement package case
journeys lasting more than days;
days

before commencement trip case trips lasting from days; hours before commencement package case

journeys less

than days Prior
commencement travel travel tourism agency also terminate contract prevented from performing contract
unavoidable
exceptional circumstances termination travel contract agency above terms only grants traveler right full repayment payments made within maximum days
after

termination travel contract  PRICE TRIP Payment methods price trip should paid follows: upon reservation; days prior travel date; Unless there another payment agreement credit between agency client price trip

does

include local tourist taxes will have paid destination  PRICE ALTERATION prices shown program based costs

services exchange rates force time printing this program therefore subject changes increase reduction

prices resulting

from changes

transport fuel costs taxes rates exchange rate fluctuations increase question exceeds total price package provisions clause "CHANGES

CARRIED AGENCY" shall apply

case reduction price travel agency tourism reserves
right
deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified REFUNDS After
commencement
trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure provide services foreseen travel program causes attributable organizing agency possible replace them with other equivalent ones gives Traveler right reimbursed difference between price services provided
those actually

provided TERMINATION CONTRACT TRAVELER

traveler free give trip times before start trip Such termination implies that liable payment charges incurred commencing performance contract

withdrawal less redeployment
services cost savings Where applicable Traveler shall reimbursed difference between
amount paid amounts referred above present

situation reimbursement will made less termination within maximum days

after termination travel contract traveler also entitled terminate travel contract prior commencement travel contract without paying termination there

unavoidable exceptional circumstances place destination immediate vicinity that substantially affect performance travel contract passengers destination termination

travel contract this situation only gives traveler right full repayment payments made RESPONSABILITY travel tourism agency responsible correct

execution travel services included travel contract case package travel travel tourism agencies responsible Travelers even

services performed third parties without prejudice right return
under

general terms applicable Organizing travel tourism agencies respond jointly

with retail agencies case package travel other travel services travel tourism agency responsible correct issuance accommodation transportation

certificates
also wrong choice service
providers these

have been suggested traveler travel tourism agency that

acts intermediaries sales reservations services separated travel responsible errors emission respective titles even cases technical deficiencies systems allocations that imputable them travel tourism agency
shall liable
errors technical deficiencies reservation
system attributable agreed book
organized trip

travel services which

part related travel errors made during booking process travel tourism agency responsible errors reservation that attributable
traveler caused unavoidable exceptional circumstances ASSISTANCE event difficulties
traveler when

reasons beyond

control unable complete package travel tourism agency shall
provide
following assistance: provision adequate
information health services local authorities

consular assistance; Assisting traveler conduct distance communications finding alternative

travel solutions difficulty
which request assistance based been deliberately negligently caused traveler travel

tourism agency charge amount costs incurred traveler

rendering

such assistance unavoidable exceptional

circumstances traveler unable

return travel tour operator responsible ensuring

necessary accommodation costs possible equivalent category period more than

three

nights traveler retail travel tourism agency shall jointly severally

liable

obligation question subject right recourse general terms applicable

above cost limitation does apply persons

with reduced mobility their accompanying persons pregnant women unaccompanied children persons requiring specific medical care provided that

travel tourism specific needs
least hours before start package INSOLVENCY event

insolvency travel tourism

agency traveler resort Travel
Tourism Guarantee Fund must resort Turismo Portugal entity responsible respective operation:
Turismo
Portugal Ivone Silva Lote
1050 Lisboa

info@turismodeportugal  INSURANCE liability travel agency

organizing this program arising from

obligations assumed
guaranteed civil

liability insurance Liberty Seguros Company policy number

095/00932291/001 amount 75 000 seventy five thousand euros accordance with legislation force liability travel agent sells this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount 75 000 seventy five thousand euros accordance with
legislation force agency also offers
sale insurance that purchased depending

trip guarantee

assistance situations cancellation expenses prices mentioned

this program reflect provisions 221/85 July margin

VALIDITY

This program valid during period travel NOTES: These general conditions supplemented other

specific conditions provided that
they duly agreed
parties categories hotels cruises presented this

brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain confirm existing reservation agency obliged inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure

arrival times indicated local
time respective country according schedules

respective airlines

date printing this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired

apartment responsibility Traveler inform number people will

occupy apartment there more people than booked apartments refuse entry

Hotels price shown person

based double occupancy hotels have triple room rule there

extra

that same quality rooms

equipped with beds double triple only consist those
beds list hotels

apartments contained programs indicative well their

category

which meets local criteria classifications whose

criteria

sometimes different from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board supplements include beverages

arrival
hotel after first meal service will breakfast next last unless
there

possibility late

check last service

hotel will breakfast SCHEDULE ENTRY EXIT:

hours entrance

exit first last

will defined according first last service rule binding rooms used from arrival must left
free until

noon departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always question special conditions that applied trip question

ATTACHMENT Part Standardized form

organized travel

contracts possible hyperlinks proposed combination services organized journey within meaning legislation force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct

execution
whole trip addition required
Tropical Travel Agency protection reimburse payments have

made transportation included package ensure your repatriation declared More information main rights under current Decree turitropical TROPICAL About Contacts Private Access Remove Email from Mailing List

NAVIGATION Featured Tailor Made Experiences Incoming

Corporate MORE INFO Privacy

Policy Terms Contacts Electronic

Complaint Book SOCIAL NETWORKS Facebook Twitter LinkedIn compliance with 144/2015
inform that resolution consumer disputes should contact
arbitration

committee Turismo Portugal turismodeportugal Tropical Travel

Tourism
Agency RNAVT 2016 Social PT 502691140 Enrolled Paços Ferreira 00740/920123 2019 Tropical
desenvolvido

BYDAS present program information document which these general conditions inserted forming integral part constituting

absence
autonomous document travel

contract This information binding agency unless cumulatively: The program expressly Turitropical

Travel
Agency Paços Ferreira Paredes travel agency Travel agency Penafiel
Travel
tourism vacations
beaches

Algarve hotels Terms Turitropical present program information document which

these general conditions inserted forming integral part constituting absence autonomous document travel contract This information binding agency unless cumulatively: program expressly provides;Changes insignificant;The information

change

provided traveler durable medium; These general conditions comply with provisions Decree 17/2018 March General Conditions object

which Organized Journey Related Travel Service

contained this program corresponding standard information sheets particular conditions contained travel documentation provided

Traveler moment booking trip constitute travel contract that binds parties ORGANIZATION organization trips included this brochure Tropical Travel Agency Located Tenente Leonardo Meireles Paços Ferreira Taxpayer 502691140 with

capital stock 100 000

registered Commercial Registry Office Paços Ferreira under 00740/920123 with RNAVT 2016 telephone email geral@turitropical commercialization trip carried company Tropical Travel Agency Tourism With headquarters

Tenente Leonardo Meireles Paços Ferreira

Taxpayer 502691140

with capital stock 100 000 registered Commercial Registry Office Paços Ferreira under number 00740/920123 with

RNAVT 2016 telephone
email geral@turitropical  REGISTRATIONS time
registration traveler
must deposit price service
paying remaining days
before start service registration takes place days
less

from date commencement service

total price service
must paid upon registration travel agency reserves right cancel registration whose payment been made under conditions mentioned above reservations conditional upon obtaining part
suppliers
confirmation services INFORMATION
ACCORDING BILL N 144/2015 OF SEPTEMBER: accordance with 144/2015 September

amended hereby inform that Traveler following Alternative Dispute Resolution Entities: Provider Client Travel Tourism Agencies provedorapavt com; Portugal Tourism Arbitration Commission turismodeportugal  COMPLAINTS disagreement execution travel service included package travel contract must communicated travel agency organizer retailer writing other appropriate

form soon such discontinuance occurs without undue
delay right present

claims purpose price reduction

compensation lack conformity travel
services included

package travels within period

years LUGGAGE: agency responsible baggage legal terms; Traveler obligation complain entity providing services moment

subtraction

deterioration destruction luggage international transport case damage luggage complaint must made writing carrier immediately after

verification damage maximum days from delivery case delay delivery luggage claim must made

within

days from date delivery filing such complaint shall essential basis triggering

liability travel agent over entity providing service LIMITS
liability agency shall limited maximum amount service providers under Montreal Convention
1999 International Carriage Berne Convention 1961

Rail Transport case maritime transport liability travel agents respect their

Travelers

provision transport services accommodation where appropriate

maritime transport

undertakings case damage resulting from intent negligence shall limited following amounts: 441 436 case death personal injury; 7 881 event total partial loss luggage damage

31 424 event

loss motor vehicle including luggage contained therein;d 10 375 event loss

baggage accompanied contained motor vehicle; 1 097 damage luggage result damage

motor vehicle Where exists responsibility

travel tourism agencies deterioration destruction subtraction

luggage other
articles tourist accommodation establishments

while Traveler staying there

following limits: overall; article; value declared Traveler articles deposited custody tourist accommodation establishment agency's liability personal damages contractually limited amount corresponding
three
times price
service
sold RESERVATION AMENDMENT EXPENSES each reservation will charged expenses according information provided travel
agency each
change names dates type apartment room travel
will charged expenses

according information provided

travel agency

Acceptance such changes

depends acceptance respective

suppliers DOCUMENTATION traveler must have good
order personal

family documentation identity card military documentation authorization minors visas certificate vaccines others that required agency declines responsibility refusing grant visas admitting travelers foreign country; being

still Traveler's

account costs that such situation entails Travel European Union: Travelers
irrespective travel

within European Union must holders respective civil identification document Passport Citizen's Card obtain medical

assistance they
must holders

respective European Health Insurance Card; Nationals countries should consult specific information

documentation necessary travel embassies consulates countries origin; Travel outside European Union: Travelers irrespective traveling outside European Union must have their passport visa necessary

obtain such information from agency time
booking Nationals countries should consult specific
information documentation

necessary travel embassies consulates countries

origin;
 CHANGES REQUESTED TRAVELER suppliers
travel question allow whenever

Traveler registered particular trip wishes change registration

another trip same

with departure from different date other change must above mentioned rate

changeover costs
However when change takes place days
less
advance departure date trip which Traveler

registered service providers accept change subject expenses

charges "Termination Contract Traveler" clause After start trip requested change services contracted reasons attributable agency extension
nights

stay change flight prices tourist

services correspond those published brochure that motivated hiring  APPLICATION REGISTRATION
CONTRACTUAL POSITION traveler transfer position
replaced

another person fulfills conditions required package provided that informs travel tourism agency writing seven consecutive

days before scheduled date game transferor

transferee shall

jointly severally

liable payment outstanding balance additional charges charges costs arising from assignment which shall duly informed verified travel tourism

agency CHANGES MADE AGENCY Whenever prior commencement travel travel tourism agency obliged change significantly principal characteristics travel services fails meet special requirements
requested Traveler; proposing increase price package travel more than traveler within
days: accept

proposed amendment; Terminate contract without penalty being

refunded amounts paid; Accept organized trip substitution proposed travel agency tourism being refunded case difference price Failure traveler reply within time
limit
fixed travel agency shall imply tacit

acceptance proposed change cancellation trip with application respective termination fees provided above clause TERMINATION AGREEMENT AGENCY When trip dependent minimum number participants Agency reserves right cancel package

number participants reached less than minimum these cases traveler will informed writing cancellation within:

days before

commencement
package case journeys lasting more than days;
days before

commencement trip case trips lasting from

days; hours before commencement package case journeys

less than days Prior commencement travel travel

tourism

agency also terminate

contract prevented from performing

contract unavoidable exceptional circumstances termination travel contract agency above terms only grants traveler right full repayment payments made

within maximum days after termination travel

contract  PRICE TRIP Payment methods price trip should

paid follows: upon reservation; days prior travel date; Unless there another payment agreement credit between agency client price trip does include local tourist taxes will have paid destination
 PRICE ALTERATION prices shown

program based costs services exchange rates force time printing this program therefore subject changes increase

reduction prices

resulting from

changes transport fuel

costs taxes rates exchange rate fluctuations

increase question exceeds total price package provisions clause "CHANGES CARRIED AGENCY" shall apply case reduction price travel agency tourism reserves
right

deduct reimbursement make traveler corresponding administrative expenses that request traveler will justified REFUNDS After

commencement trip refund services used Traveler force majeure cause attributable Traveler unless refunded respective suppliers Failure
provide services foreseen

travel program

causes

attributable organizing agency possible replace them with other equivalent ones gives Traveler right reimbursed

difference between

price services provided those actually provided  TERMINATION

CONTRACT TRAVELER traveler free give trip times before start trip Such termination implies that liable payment charges incurred commencing performance contract
withdrawal less redeployment
services

cost savings Where applicable Traveler shall reimbursed difference between amount

paid amounts referred above present situation reimbursement will made less termination within

maximum

days after termination travel contract traveler also entitled terminate travel contract prior commencement

travel contract
without paying termination there unavoidable exceptional circumstances place

destination immediate vicinity that substantially affect performance travel contract passengers destination termination travel contract this situation only gives traveler right full repayment payments made RESPONSABILITY

travel

tourism agency responsible correct

execution travel services included travel contract case package travel travel tourism agencies responsible Travelers even services performed third parties without prejudice right return under general terms applicable Organizing travel

tourism agencies respond

jointly with retail agencies case package travel other travel services travel tourism agency responsible correct issuance accommodation transportation certificates also

wrong choice service providers these

have
been suggested traveler travel tourism agency that acts intermediaries sales reservations services separated travel responsible
errors emission respective
titles even cases technical deficiencies systems allocations that
imputable them travel tourism

agency shall liable errors technical deficiencies reservation system attributable agreed book

organized trip travel services

which part related travel errors

made during booking process travel tourism

agency responsible errors reservation that attributable traveler caused unavoidable

exceptional circumstances

ASSISTANCE

event difficulties

traveler

when reasons beyond control unable complete

package travel tourism

agency shall

provide following
assistance: provision adequate information health services local authorities consular assistance;

Assisting traveler conduct distance communications finding

alternative travel solutions difficulty which request assistance based been deliberately negligently

caused traveler travel tourism agency charge amount costs
incurred traveler rendering such assistance unavoidable exceptional circumstances traveler unable return travel tour operator
responsible
ensuring necessary accommodation costs possible equivalent
category period more
than three

nights traveler retail travel tourism agency

shall jointly severally

liable obligation question subject right recourse general terms applicable above cost limitation does apply persons with reduced mobility their accompanying persons pregnant women unaccompanied children persons requiring specific

medical care provided that travel tourism specific needs least hours before start package INSOLVENCY event insolvency travel tourism agency traveler resort Travel Tourism Guarantee Fund must

resort

Turismo Portugal entity responsible respective operation: Turismo Portugal Ivone Silva Lote 1050 Lisboa

info@turismodeportugal  INSURANCE
liability travel agency organizing this program

arising from obligations

assumed guaranteed civil

liability insurance Liberty Seguros Company policy number

095/00932291/001 amount
75 000 seventy five thousand euros accordance with legislation force liability

travel agent sells this program arising from obligations assumed guaranteed civil liability insurance Liberty Seguros policy number 095/00932291/001 amount

75 000 seventy five

thousand euros accordance with legislation force agency also offers sale insurance that purchased depending trip guarantee assistance situations

cancellation expenses prices mentioned this program reflect provisions 221/85 July margin VALIDITY This program valid

during period travel NOTES: These general conditions supplemented other specific conditions provided that they duly agreed parties categories hotels cruises

presented this brochure follow quality standards host country changed similar ones when reasons beyond control agency possible maintain confirm existing reservation agency

obliged inform Traveler soon knowledge thereof GENERAL INFORMATION: HOURS ARRIVAL DEPARTURE: departure arrival times indicated local time respective country according schedules respective airlines date

printing this program therefore subject change HOTELS APARTMENTS: Apartments case accommodation hired apartment

responsibility

Traveler inform number

people will occupy

apartment there

more people than booked apartments refuse entry Hotels price shown person based double occupancy hotels have triple room rule there extra that same quality rooms
equipped
with beds double triple only consist those

beds list hotels apartments

contained
programs indicative well their category which meets local criteria classifications whose criteria sometimes different from those used Portugal MEALS: Unless stated otherwise prices shown Half Board Full Board

supplements include

beverages arrival
hotel after first meal service will breakfast next last

unless there possibility late check last service hotel will breakfast SCHEDULE ENTRY EXIT:

hours

entrance exit first last

will defined according first

last service rule binding rooms used from arrival must left free

until noon

departure apartments entrance generally verified arrival should left free until 10am departure SPECIAL CONDITIONS CHILDREN: Given diversity conditions applied children destination supplier recommended always question special

conditions that applied trip question ATTACHMENT Part Standardized form organized travel contracts possible hyperlinks proposed combination services organized journey within meaning legislation

force will therefore benefit from travel package rights Tropical Travel Tourism Agency responsible correct execution whole trip addition

required Tropical

Travel Agency protection reimburse

payments have made transportation included package ensure your repatriation declared More information main

rights under

current Decree turitropical